Waitrose & Partners
Waitrose & Partners Technographics
Waitrose & Partners Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Waitrose & Partners and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 49600 Waitrose & Partners employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Waitrose & Partners has purchased the following applications: Workday HCM for Core HR in 2017, Oracle Retail Merchandising System for Retail Management in 2017, Tastewise Platform for Generative AI Platforms in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Waitrose & Partners is running and its propensity to invest more and deepen its relationship with Workday , Zebra Technologies , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Waitrose & Partners revenues, which have grown to $7.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Waitrose & Partners intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Waitrose & Partners Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Waitrose & Partners implemented Workday HCM. The deployment was executed as a Core HR initiative covering operations in the United Kingdom and supporting an employee base of approximately 49,600.
Workday HCM was configured to deliver standard Core HR capabilities, including centralized employee records, organizational management, position and job structures, absence and time-off tracking, and foundational talent profile management. Configuration work emphasized business process framework workflows and role-based security to align HR processes across store operations and corporate HR teams.
The implementation included integrations and operational interactions with retail workforce and analytics systems referenced in internal competency records, specifically ADAPT RLM, Reflexis WFM, and IBM COGNOS, to enable HR master data synchronization, workforce planning inputs, and consolidated reporting feeds. These integration touch points supported labor modelling and shift planning data flows between Workday HCM and the retail labour and workforce management systems.
Governance and operational readiness referenced documented technical competencies that supported the program, including MS Excel (2010 Version) at expert level, MS Access (2010 Version) / SQL at expert level, Workday HR at medium competency, ADAPT RLM at medium competency, Reflexis WFM at high competency, and IBM COGNOS at high competency. Operational coverage targeted HR and store operations functions, with configuration and data management aligned to those technical competencies to support ongoing maintenance and reporting within Waitrose & Partners.
|
 |
|
|
Time and Attendance | HCM |
|
2017 | 2017 |
|
|
|
|
|
Workforce Management | HCM |
|
2017 | 2017 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail Merchandising System | Retail Management | ERP Services and Operations | n/a | 2017 | 2018 |
In 2017, Waitrose & Partners implemented Oracle Retail Merchandising System as part of a broader Retail Management initiative. The deployment targeted centralization of merchandising and pricing capabilities across the company’s United Kingdom retail operations.
The implementation encompassed Oracle Retail modules for Merchandising, Pricing, and Store Inventory Management, configured to support assortment planning, price book control, promotion setup and automated replenishment rules. Oracle Retail Merchandising System was configured to manage core merchandising workflows, inventory visibility at store level and pricing governance across buying teams.
The Oracle Retail implementation was integrated with a concurrent JDA planning suite deployment, establishing a planning to execution flow between demand planning and merchandise allocation. Operational coverage included merchandising, pricing, planning and store operations teams in the United Kingdom, enabling coordinated assortment, allocation and inventory processes.
Governance changes emphasized standardized merchandising approval workflows, centralized price management and role based access controls to align buying, planning and store operations. The program embedded Oracle Retail Merchandising System within Waitrose & Partners Retail Management function to orchestrate merchandising, pricing and store inventory processes.
|
|
|
|
|
Retail Management | ERP Services and Operations |
|
2017 | 2018 |
|
|
|
|
|
Retail Management | ERP Services and Operations |
|
2025 | 2026 |
|
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tastewise | Legacy | Tastewise Platform | Generative AI Platforms | AI Development | n/a | 2023 | 2023 |
In 2023, Waitrose & Partners deployed the Tastewise Platform, a Generative AI Platforms application, to support product innovation and consumer and market intelligence in the United Kingdom. The initial implementation focused on own-brand development workflows for the Japan Menyū chilled meal range and on surfacing consumption and flavor trends relevant to younger shopper segments.
Within the Tastewise Platform the Product Innovation, Content Marketing, and Foodservice Execution modules were applied to translate trend signals into product concepts, recipe and formulation guidance, and marketing content. Functional capabilities emphasized by the implementation included trend analysis, concept ideation, assortment guidance, and automated content generation for positioning and packaging, aligning product development and marketing outputs with real-time consumer insights.
Operational use extended across Waitrose product development, own-brand teams, category merchandising, and marketing in the United Kingdom, with the platform supporting iterative concept validation and faster handoffs between formulation and commercial teams. Governance changes included embedding consumer and market intelligence into stage gate reviews and using the platform outputs to standardize insight-driven brief templates for suppliers and internal stakeholders.
Outcomes reported by the case study show the Japan Menyū own-brand range became a top performer in chilled meals, attracted younger customers, increased average basket spend by about £5, and shortened launch time by about 25 percent.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2021 | 2021 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2013 | 2013 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Management | Content Management |
|
2014 | 2014 |
|
|
|
|
|
Digital Asset Management | Content Management |
|
2013 | 2013 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce Fraud Protection | eCommerce |
|
2021 | 2021 |
|
|
|
|
|
eCommerce Fraud Protection | eCommerce |
|
2021 | 2021 |
|
|
|
|
|
eCommerce | eCommerce |
|
2011 | 2011 |
|
|
|
|
|
eCommerce | eCommerce |
|
2021 | 2021 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2015 | 2015 |
|
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Advanced Planning and Scheduling | SCM |
|
2015 | 2015 |
|
|
|
|
|
Demand Forecasting and Planning | SCM |
|
2015 | 2015 |
|
|
|
|
|
Transportation Management | SCM |
|
2015 | 2015 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Analytics | CRM |
|
2014 | 2014 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2015 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2012 | 2012 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EMM / MDM / MAM | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
EMM / MDM / MAM | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
EMM / MDM / MAM | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Endpoint Management | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Professional Services | Professional Services |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Waitrose & Partners
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Waitrose & Partners Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Waitrose & Partners Technographics
Waitrose & Partners is a Retail organization based in United Kingdom,
with around 49600 employees and annual revenues of $7.70 billion.
Waitrose & Partners operates a diverse technology stack with applications such as
Workday HCM, Oracle Retail Merchandising System and Tastewise Platform,
covering areas like Core HR, Retail Management and Generative AI Platforms.
Waitrose & Partners has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Oracle and Tastewise.
Waitrose & Partners recently adopted applications including
Oracle Retail (ex Retek) in 2025, Tastewise Platform in 2023 and Salesforce Chat (formerly Salesforce Live Agent) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Waitrose & Partners’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Waitrose & Partners’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Waitrose & Partners technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.