Warehouse Direct
2001 S Mt Prospect Rd,
Des Plaines, 60018, IL,
United States
Des Plaines, 60018, IL,
United States
1 847-631-3470
Distribution
Warehouse Direct Technographics
Warehouse Direct Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Warehouse Direct and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 Warehouse Direct employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Warehouse Direct has purchased the following applications: ADP Workforce Now for Core HR in 2020, ECi DDMSPlus for Dealership Management in 2017, Provide Support for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Warehouse Direct is running and its propensity to invest more and deepen its relationship with ADP , ECi Software Solutions , Provide Support or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Warehouse Direct revenues, which have grown to $45.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Warehouse Direct intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Warehouse Direct Tech Stack and Enterprise Applications
Warehouse Direct HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now | Core HR | HCM | n/a | 2020 | 2020 |
In 2020, Warehouse Direct implemented ADP Workforce Now for Core HR. The 450 employee distribution firm deployed ADP Workforce Now as a cloud hosted HRIS and exposes employee self service access through its corporate website. The implementation centralized employee record management, payroll and benefits administration into a single application to support HR and payroll operations. ADP Workforce Now on their website provides authenticated employee access to pay statements, time entry and benefits portals consistent with Core HR functionality.
Configuration emphasized standard Core HR modules including payroll processing, benefits administration, time and attendance and employee record keeping, with workflows for manager approvals and HR case management. Operational governance was structured under HR and payroll teams to control role based access, approval routing and compliance reporting. Integrations are aligned to internal HR workflows and payroll cycles delivered by the ADP Workforce Now platform.
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Warehouse Direct ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ECi Software Solutions | Oracle NetSuite ERP | ECi DDMSPlus | Dealership Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Warehouse Direct implemented ECi DDMSPlus, replacing Oracle NetSuite ERP to centralize its Dealership Management capabilities. The deployment established ECi DDMSPlus as the principal application for procurement and invoicing workflows within Warehouse Direct's distribution organization.
The implementation configured ECi DDMSPlus to support purchase order matching and invoice entry, implementing accounts payable workflows and purchase order reconciliation modules aligned with Dealership Management practices. Warehouse Direct used ECi DDMSPlus to capture invoice transactions, link invoices to originating purchase orders, and maintain procurement transaction records inside the application.
Operational coverage focused on finance, accounts payable, purchasing, receiving, and warehouse transaction processing across Warehouse Direct's distribution operations in the United States. The ECi DDMSPlus instance functioned as the transactional system of record for invoice processing and procurement matching within the company's distribution business.
Governance changes centered on standardizing PO to invoice matching procedures and formalizing invoice entry responsibilities within ECi DDMSPlus, enforcing role based controls and audit trails provided by the Dealership Management platform. The rollout included migration and consolidation of procurement and invoicing records from Oracle NetSuite ERP into ECi DDMSPlus to centralize workflows and transaction visibility.
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Warehouse Direct AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Provide Support | Legacy | Provide Support | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Warehouse Direct implemented Provide Support, deploying the Provide Support chat solution on its public website under the Chatbots and Conversational AI category. The implementation focused on web-based customer engagement for the distribution company, using an embedded chat widget to capture inbound inquiries about orders, product availability, and shipping. The deployment was scoped to the corporate site and targeted online sales and customer service workflows rather than back-office functions.
The configuration emphasized standard Chatbots and Conversational AI capabilities, including real-time messaging, proactive chat prompts, visitor tracking, chat transcripts, and an operator console for customer service agents. Provide Support was configured to route sessions to customer service teams and to retain chat history for agent reference, with administrative controls for user roles, canned responses, and operating hours. Governance centered on operator access rules and scripted response templates to standardize handling of frequent inquiries, with site-level provisioning used for rollout and ongoing administration.
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Warehouse Direct eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Warehouse Direct CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2005 | 2005 |
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CRM | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Warehouse Direct IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Warehouse Direct
| First Name | Last Name | Title | Function | Department | Phone | |
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Chairman & CEO | CXO | Operations | |
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Executive Vice President Sales | VP | Finance | |
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President | CXO | Finance | |
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Accountant | Manager | Finance | |
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Controller | Director | Finance | |
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Apps Being Evaluated by Warehouse Direct Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Warehouse Direct IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Warehouse Direct digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Warehouse Direct Technographics
Warehouse Direct is a Distribution organization based in United States,
with around 450 employees and annual revenues of $45.0 million.
Warehouse Direct operates a diverse technology stack with applications such as
ADP Workforce Now, ECi DDMSPlus and Provide Support,
covering areas like Core HR, Dealership Management and Chatbots and Conversational AI.
Warehouse Direct has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ADP, ECi Software Solutions and Provide Support.
Warehouse Direct recently adopted applications including
WooCommerce in 2021, RevenueHunt in 2021 and Hubspot CRM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Warehouse Direct’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Warehouse Direct’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Warehouse Direct technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.