WATERSTONES HOLDINGS LIMITED
203-206 Piccadilly,
London, W1J 9HD,
United Kingdom
London, W1J 9HD,
United Kingdom
44 20 8045-1001
Retail
WATERSTONES HOLDINGS LIMITED Technographics
WATERSTONES HOLDINGS LIMITED Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by WATERSTONES HOLDINGS LIMITED and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2950 WATERSTONES HOLDINGS LIMITED employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that WATERSTONES HOLDINGS LIMITED has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Zendesk Service for Customer Support in 2018, New Relic APM for Application Performance Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems WATERSTONES HOLDINGS LIMITED is running and its propensity to invest more and deepen its relationship with Cisco Systems , Zendesk , Pi Datametrics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing WATERSTONES HOLDINGS LIMITED revenues, which have grown to $505.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for WATERSTONES HOLDINGS LIMITED intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
WATERSTONES HOLDINGS LIMITED Tech Stack and Enterprise Applications
WATERSTONES HOLDINGS LIMITED Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020 Waterstones Holdings Limited implemented Cisco Webex Meetings as its Audio Video and Web Conferencing solution and embedded session access on its public website for both internal collaboration and customer-facing interactions. The deployment leverages Cisco Webex Meetings as a cloud-hosted conferencing platform to provide browser-based join flows and hosted meeting endpoints accessible directly from site pages.
Cisco Webex Meetings was configured to support core conferencing capabilities typical of the Audio Video and Web Conferencing category, including multi-party audio and video, screen sharing, meeting recording, and browser client support. Configuration emphasis was on web-embedded meeting entry points and seamless attendee join experiences, preserving standard meeting controls and participant management features provided by the application.
Operational coverage included Waterstones corporate functions and retail touchpoints across the United Kingdom, with the website integration enabling both internal meeting orchestration and ad hoc customer or supplier sessions initiated from online pages. The implementation architecture centers on Cisco Webex Meetings as the primary conferencing layer, exposing meeting links and join components through the company website while retaining centralized administration of user and meeting settings within the Cisco Webex Meetings control plane.
Governance focused on meeting access and host controls, with process adjustments to coordinate web-initiated sessions and centralized scheduling practices tied to the Cisco Webex Meetings administrative model. The narrative reflects Waterstones Holdings Limited Cisco Webex Meetings Audio Video and Web Conferencing deployment and its role in enabling web-embedded conferencing workflows.
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WATERSTONES HOLDINGS LIMITED CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2018 | 2018 |
In 2018 WATERSTONES HOLDINGS LIMITED deployed Zendesk Service as its Customer Support solution on its website. The Zendesk Service implementation was configured to handle inbound customer inquiries from the site using web widget assisted ticket creation, email routing, and a customer support portal, aligning with standard ticketing and case management workflows in the Customer Support category.
Configuration work focused on core modules within Zendesk Service including ticketing, knowledge base driven self service, SLA based queueing and reporting, and agent interface customization, supporting workflow orchestration across customer service and ecommerce operations. Governance concentrated on centralized ticket routing rules and standard operating procedures for escalation and knowledge management, with a phased rollout through the website channel to embed Zendesk Service into Waterstones online customer experience.
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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WATERSTONES HOLDINGS LIMITED ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2016 | 2016 |
In 2016, Waterstones Holdings Limited instrumented its public web storefront with New Relic APM. The deployment placed New Relic APM at the center of an Application Performance Management capability supporting the waterstones.com e-commerce site.
The implementation used platform specific agents on application servers to capture transaction traces, response time, throughput and error rate metrics, and to populate centralized dashboards for application owners. New Relic APM was configured to surface slow transactions, database call hotspots and exception analytics, aligning monitoring artifacts with release cycles and operational runbooks.
Operational coverage was focused on the website tier and impacted engineering, operations and e-commerce teams within Waterstones Holdings Limited in the United Kingdom. Telemetry from New Relic APM was consumed for incident investigation, performance troubleshooting and release verification, embedding performance insights into day to day site reliability workflows.
Governance emphasized production instrumentation and role based dashboard access, with monitoring thresholds and alerting practices aligned to application owners and on call teams. The narrative positions New Relic APM as the primary Application Performance Management tool for Waterstones Holdings Limited web operations, instrumenting server side code and transaction flows for ongoing operational visibility.
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WATERSTONES HOLDINGS LIMITED TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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WATERSTONES HOLDINGS LIMITED PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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WATERSTONES HOLDINGS LIMITED IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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WATERSTONES HOLDINGS LIMITED CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at WATERSTONES HOLDINGS LIMITED
| First Name | Last Name | Title | Function | Department | Phone | |
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Online Operations Manager | Manager | Finance | |
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Commercial & Operations Accounting Manager | Manager | Finance | |
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Treasury Manager | Manager | Treasury | |
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HR Business Manager | Manager | HR | |
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Head of Operational Finance | Director | Finance | |
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HR Manager | Manager | HR | |
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Operations Director | Director | Finance | |
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IT Service Manager | Manager | IT | |
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Head of HR | Director | HR | |
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Payroll Manager | Manager | Finance | |
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CRM & Loyalty Manager | Manager | IT | |
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Customer Service Manager | Manager | Customer Service | |
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Customer Retention Manager | Manager | Customer Service | |
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Head Of Digital | Director | Finance | |
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Apps Being Evaluated by WATERSTONES HOLDINGS LIMITED Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from WATERSTONES HOLDINGS LIMITED IT executives and key decision makers. This section highlights WATERSTONES HOLDINGS LIMITED's latest recorded technology evaluations, including Blue Yonder WMS (ex JDA WMS) for Warehouse Management on 2025-01-23. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the WATERSTONES HOLDINGS LIMITED digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-01-23 | WATERSTONES HOLDINGS LIMITED | Evaluated | Blue Yonder | Blue Yonder WMS (ex JDA WMS) | Warehouse Management | SCM |
FAQ - APPS RUN THE WORLD WATERSTONES HOLDINGS LIMITED Technographics
WATERSTONES HOLDINGS LIMITED is a Retail organization based in United Kingdom,
with around 2950 employees and annual revenues of $505.0 million.
WATERSTONES HOLDINGS LIMITED operates a diverse technology stack with applications such as
Cisco Webex Meetings, Zendesk Service and New Relic APM,
covering areas like Audio Video and Web Conferencing, Customer Support and Application Performance Management.
WATERSTONES HOLDINGS LIMITED has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, Zendesk and New Relic.
WATERSTONES HOLDINGS LIMITED recently adopted applications including
Awin Affiliate Marketing in 2021, OneTrust Cookie Consent in 2021 and Lumen Cloud (ex CenturyLink) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of WATERSTONES HOLDINGS LIMITED’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates WATERSTONES HOLDINGS LIMITED’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete WATERSTONES HOLDINGS LIMITED technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.