Watsco
2665 South Bayshore Drive Suite 901,
Miami, 33133, FL,
United States
Miami, 33133, FL,
United States
1 305-714-4100
Distribution
Watsco Technographics
Watsco Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Watsco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7360 Watsco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Watsco has purchased the following applications: ADP Recruiting for Recruiting, Applicant Tracking System in 2016, Microsoft 365 for Collaboration in 2017, Informatica Product 360 for Product Information Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Watsco is running and its propensity to invest more and deepen its relationship with ADP , Microsoft , Informatica or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Watsco revenues, which have grown to $7.28 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Watsco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Watsco Tech Stack and Enterprise Applications
Watsco HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2016 | 2016 |
In 2016, Watsco implemented ADP Recruiting. Watsco deployed ADP Recruiting, Recruiting,Applicant Tracking System to manage external hiring flows and to centralize applicant capture on its public careers website.
The ADP Recruiting implementation focused on core applicant tracking capabilities common to the category, including careers site integration, job posting and distribution management, candidate profile and resume capture, requisition workflows, interview scheduling, offer management, and automated candidate communications. Configuration emphasized workflow automation and recruiter and hiring manager collaboration features available within ADP Recruiting to standardize intake and screening processes.
Operational ownership was retained by Watsco’s corporate HR and talent acquisition teams, with the system servicing recruiting needs for the distribution business and corporate functions. Governance centered on requisition approval routing and recruiter-managed configurations to ensure consistent candidate handoffs and compliance with internal hiring policies, while the ADP Recruiting instance remained the primary source of applicant records originating from Watsco’s website.
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Watsco Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Watsco implemented Microsoft 365 as a Collaboration solution. Public references on Watsco's corporate website indicate Microsoft 365 is used to provide cloud productivity and collaboration capabilities for the organization.
The Microsoft 365 deployment is described in terms consistent with Collaboration platforms, supporting enterprise email, real time chat and meetings, document libraries with centralized content management, and cloud file sync and sharing. Watsco Microsoft 365 Collaboration supports corporate communications, sales enablement, and internal operations, with governance enforced through tenant level administration, role based access controls, and policy driven content retention and sharing controls, reflecting standard collaboration governance and productivity workflows.
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Watsco eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Informatica | Legacy | Informatica Product 360 | Product Information Management | eCommerce | n/a | 2014 | 2014 |
In 2014, Watsco deployed Informatica Product 360 as its Product Information Management platform to centralize product master data for Operations and eCommerce. The implementation supported Watsco teams including ComfortUp operations in Coconut Grove, FL, and was positioned to manage product specifications, descriptions, and digital assets across direct and marketplace channels.
The Informatica Product 360 implementation focused on attribute mapping, product data modeling, and digital asset management, with configurable workflows for content creation and HTML product description authoring. Functional capabilities implemented included attribute mapping across multiple platforms, content enrichment for cross-selling and upselling, rules-based feed preparation for marketplaces, and maintenance of structured product information to support order handling and customer service processes.
Integrations were established with GoDataFeed and ChannelAdvisor for marketplace distribution, with ERP integration to Mincron for upstream inventory and SKU synchronization, and with Shopify and Gorgias for storefront and customer support flows. The PIM served as the authoritative product catalog feeding Amazon, eBay, Walmart, Sears, and Overstock marketplace requirements, and it supported downstream processes such as order processing, RMA handling, warranty claims, refunds, and freight claims.
Governance and process changes accompanied the rollout, including creation of Standard Operating Procedures, attribute mapping standards, stakeholder signoff workflows, and staff training on the Informatica Product 360 platform. Operational responsibilities documented during the program included weekly and monthly sales reporting to inform pre-market analysis, ongoing digital asset creation with design partners, and SOP-driven conflict resolution, all intended to optimize operational efficiency and support revenue, operational performance, and profitability.
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Watsco CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Watsco ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2018 |
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Watsco PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Project Portfolio Management | PPM |
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2019 | 2019 |
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Watsco PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Transactional Email | PaaS |
|
2014 | 2014 |
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Watsco IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
|
2000 | 2000 |
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Watsco CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Watsco Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IoT Platform | Internet of Things |
|
2018 | 2019 |
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IT Decision Makers and Key Stakeholders at Watsco
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
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Business Intelligence (BI) Program Manager | Manager | IT | |
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SVP & CTO | CXO | IT | |
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Product Information Management Manager | Manager | IT | |
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Product Data Manager/PIM | Manager | IT | |
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VP of IT | VP | IT | |
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Apps Being Evaluated by Watsco Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Watsco IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Watsco digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Watsco Technographics
Watsco is a Distribution organization based in United States,
with around 7360 employees and annual revenues of $7.28 billion.
Watsco operates a diverse technology stack with applications such as
ADP Recruiting, Microsoft 365 and Informatica Product 360,
covering areas like Recruiting, Applicant Tracking System, Collaboration and Product Information Management.
Watsco has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ADP, Microsoft and Informatica.
Watsco recently adopted applications including
Salesforce Sales Cloud in 2021, Google Cloud Platform (GCP) in 2020 and AceProject PM in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Watsco’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Watsco’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Watsco technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.