Gastonia, 28052, NC,
United States
Watson Insurance Agency Inc. Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Watson Insurance Agency Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70 Watson Insurance Agency Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Watson Insurance Agency Inc. has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2018, Hotjar for Customer Experience in 2020, Zoho Site24x7 for Application Performance Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Watson Insurance Agency Inc. is running and its propensity to invest more and deepen its relationship with Cisco Systems , Contentsquare , Applied Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Watson Insurance Agency Inc. revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Watson Insurance Agency Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
Watson Insurance Agency Inc. implemented Cisco Webex Meetings in 2018. The deployment uses Cisco Webex Meetings as the primary Audio Video and Web Conferencing platform and is embedded on the corporate website to surface meeting join links and client facing scheduling options.
The implementation leverages core Audio Video and Web Conferencing capabilities, including browser based meeting joins, video and audio conferencing, screen sharing, and session recording and playback, configured for small enterprise scale across approximately 70 employees. Administrative controls and meeting policy configuration are applied to govern access, attendee roles, and security settings, while user provisioning is centralized to align with the company organizational structure.
Operationally the Cisco Webex Meetings deployment supports customer engagement and internal collaboration across sales, customer service, and underwriting teams, with the application surfaced on the public website to streamline client meetings. Watson Insurance Agency Inc., Cisco Webex Meetings, Audio Video and Web Conferencing, and business functions are integrated conceptually through embedded web meeting workflows and centralized conferencing administration.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Watson Insurance Agency Inc. deployed Hotjar on its public website to capture behavioral analytics aligned with Customer Experience. The Hotjar implementation uses client-side JavaScript instrumentation embedded into site templates, enabling session recordings, heatmaps, click and scroll mapping, and on-page feedback widgets consistent with Customer Experience tooling. Configuration emphasizes page-level activation so tracking operates on marketing and quote pages while excluding data-entry screens that collect personal information. Telemetry is routed from the browser to Hotjar collection endpoints with settings adjusted to reduce capture of sensitive inputs.
Operational ownership resides with marketing and digital operations teams, leveraging Hotjar for usability analysis, conversion funnel inspection, and qualitative feedback collection to inform website UX and lead capture flows. Governance and rollout included cookie consent gating and opt-out mechanisms, plus configuration to limit recording on pages handling personally identifiable information to align with privacy expectations in insurance operations. The implementation is lightweight and template-driven, allowing Hotjar to scale with site updates without requiring backend integrations, and it positions Hotjar as the primary qualitative layer for Watson Insurance Agency Inc. within the Customer Experience stack.
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Customer Support | CRM |
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2016 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho Site24x7 | Application Performance Management | ITSM | n/a | 2020 | 2020 |
In 2020, Watson Insurance Agency Inc. deployed Zoho Site24x7 for Application Performance Management to monitor its public website. The deployment used Zoho Site24x7 as a cloud-based SaaS monitoring layer focused on website availability and performance, positioning the application as the primary Application Performance Management capability for the corporate web presence.
Zoho Site24x7 was configured to capture standard APM telemetry including synthetic checks, real user monitoring, HTTP availability probes, and basic web performance metrics, aligning with typical Application Performance Management functional modules. Operational coverage centered on the company website and supported IT and web operations teams, with monitoring data intended to drive incident response and ongoing site reliability workflows. Watson Insurance Agency Inc. Zoho Site24x7 Application Performance Management supports customer-facing web operations and provides visibility into site performance for internal operational governance.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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