Wayne Insurance Group
3873 Cleveland Road,
Wooster, 44691, OH,
United States
Wooster, 44691, OH,
United States
1 330-345-8100
Insurance
Wayne Insurance Group Technographics
Wayne Insurance Group Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wayne Insurance Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60 Wayne Insurance Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wayne Insurance Group has purchased the following applications: Finys Billing for Insurance Billing Administration in 2013, Finys BI for Analytics and BI in 2013, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wayne Insurance Group is running and its propensity to invest more and deepen its relationship with Innovative Computer Systems , Microsoft , CodeTwo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wayne Insurance Group revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wayne Insurance Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wayne Insurance Group Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Innovative Computer Systems | Legacy | Finys Billing | Insurance Billing Administration | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Wayne Insurance Group implemented Finys Billing through a pilot contract signed in July 2013, initiating a phased rollout that brought businessowners policy quoting to production in 2014 and a full implementation contract for the remaining lines in November 2014. The program completed conversion of 13 lines of business by May 2019, a schedule Wayne positioned as deliberate risk mitigation, and the company’s direct written premium moved from $39 million in 2013 to $101 million as reported in the case study.
The deployment encompassed the full Finys Suite with Finys Billing as the central administration engine, an earlier NT1 installation followed by migration to NT2 for personal auto, and an initial adoption of Design Studio functionality as the organization configured product and rating templates. Functional capabilities implemented included policy billing workflows, online quoting for personal auto and home, centralized product updates delivered at launch, customer portal access, and the BI module for agency experience and operational reporting. Claims workflow visibility was extended to agents through shared notes and adjuster documentation, improving cross-function operational transparency.
Operational coverage included underwriting, agency sales and distribution, claims, and core operations, with agents treated as the primary user constituency driving acceptance criteria and training scope. The customer portal achieved approximately 17 percent active policy enrollment, up from about 12 percent eighteen months earlier, and Wayne outsourced printing to reduce inhouse transactional workload during scale up. The firm described a move to NT2 as part of an ongoing product evolution while planning geographic expansion into Indiana within the system over the subsequent 18 month window noted in the transcript.
Governance followed a pilot first, fixed budget approach to constrain risk, the vendor relationship emphasized iterative collaboration and vendor responsiveness, and deployment used line by line phasing to limit business disruption. User acceptance testing and agent demos were used as primary validation gates, with internal champions maintaining focus on agent-facing requirements to avoid protracted scope expansion. Project governance also included joint accountability for issues, a rapid timeline for remaining line conversions, and iterative incorporation of agent feedback into subsequent NT2 builds.
Reported outcomes that Wayne explicitly cited include reduced expense ratio after the conversion period despite a temporary surge while paying for conversion activities, improved agent satisfaction driven by consistent flow and usability across lines, and broader automation of quoting and product administration that replaced prior manual processes. Finys Billing and the wider Finys Suite are described by Wayne staff as easier to learn for claims and agency users, the BI module is used for agency experience reports though not yet fully exploited for rate making, and agents continue to provide positive feedback on the system’s usability.
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Insurance Claims Management | ERP Services and Operations |
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2013 | 2013 |
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Insurance ERP | ERP Services and Operations |
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2013 | 2013 |
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Insurance Policy Administration | ERP Services and Operations |
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2013 | 2013 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Innovative Computer Systems | Legacy | Finys BI | Analytics and BI | Analytics and BI | n/a | 2013 | 2013 |
In 2013, Wayne Insurance Group signed a contract to pilot Finys BI as part of a broader Finys Suite initiative, initiating a staged adoption that began with a Business Owners Policy pilot in 2014. The pilot approach was explicitly budgeted and agent focused, and it progressed to a full implementation contract in November 2014 that ultimately converted 13 lines of business by May 2019.
The Finys BI application was deployed alongside core Finys policy administration components on Finys NT1 and later NT2, with the personal auto product used to introduce Design Studio capabilities. Finys BI was used for agency experience reporting and for producing flat file extracts to support rate making, while the broader Finys Suite handled quoting, policy issuance, and underwriting workflows. The implementation emphasized consistent line level flows so agents saw the same functionality across products, reducing training needs.
Operational integrations and coverage focused on agency distribution and claims visibility rather than extensive external channelization. Claim and adjuster notes entered in the Finys environment are viewable by agents, improving transparency between claims and agencies. Wayne Insurance Group routed certain downstream processes offline via flat files for rate-making, maintained a customer portal that reached roughly 17 percent of active policies at the time of the interview, and outsourced printing to reassign internal staff as volumes grew.
Governance was structured around a pilot gating process, a fixed implementation budget, and iterative vendor collaboration, placing agent experience as the primary acceptance criterion. The program delivered measurable structural outcomes that were reported by the company, including growth in direct written premium from 39 million to 101 million, a modest headcount increase tied to volume growth, and a reported reduction in expense ratio after the conversion. Wayne notes that Finys BI is underused relative to its capabilities, supplying most required reporting while some rate-making and analytics needs continue to rely on supplemental flat file processes. The narrative highlights agent centric governance, staged rollout across product lines, and BI adoption as a work in progress within the Analytics and BI category.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Collaboration | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Wayne Insurance Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Wayne Insurance Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Wayne Insurance Group Technographics
Wayne Insurance Group is a Insurance organization based in United States,
with around 60 employees and annual revenues of $100.0 million.
Wayne Insurance Group operates a diverse technology stack with applications such as
Finys Billing, Finys BI and Microsoft 365,
covering areas like Insurance Billing Administration, Analytics and BI and Collaboration.
Wayne Insurance Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Innovative Computer Systems and Microsoft.
Wayne Insurance Group recently adopted applications including
Cloud Compliance Hosting in 2024, Google Tag Manager in 2022 and CodeTwo Email Signatures in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Wayne Insurance Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Wayne Insurance Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
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