WellCare
8745 Henderson Rd,
Tampa, 33634, FL,
United States
Tampa, 33634, FL,
United States
1 866-822-1339
Insurance
WellCare Technographics
WellCare Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by WellCare and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15000 WellCare employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that WellCare has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2011, Culture Amp for Employee Experience in 2015, SS&C AMISYS Advance for Core Admin Processing System in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems WellCare is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Culture Amp or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing WellCare revenues, which have grown to $19.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for WellCare intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
WellCare Tech Stack and Enterprise Applications
WellCare ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2011 | 2011 |
In 2011, WellCare implemented Oracle NetSuite ERP to centralize and modernize its ERP Financial operations. The implementation targeted corporate finance and accounting functions, with emphasis on general ledger, accounts payable, accounts receivable, and financial reporting for the United States insurance business.
Oracle NetSuite ERP was configured to support core financial modules including general ledger, subledger accounting, accounts receivable, accounts payable, fixed assets, and revenue recognition workflows. Configuration work emphasized a centralized chart of accounts, standardized accounting periods, and template driven financial reporting suitable for an insurer of WellCare size and complexity.
The deployment used Oracle NetSuite ERP cloud native architecture with a consolidated transactional data model and role based access controls. Integration patterns relied on API based connectivity and file exchange to operational billing, claims administration, enrollment, and HR payroll systems to maintain end to end financial posting and reconciliation flows.
Governance centered on finance process standardization, segregation of duties controls, formalized month end and close workflows, and staged rollout across finance teams with role specific training and change controls. The implementation narrative positions the Oracle NetSuite ERP deployment as the central financial system of record supporting WellCare enterprise accounting and core ERP Financial processes.
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ERP Financial | ERP Financial Management |
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2014 | 2014 |
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Expense Management | ERP Financial Management |
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2014 | 2014 |
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Expense Management | ERP Financial Management |
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2011 | 2011 |
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WellCare HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Culture Amp | Legacy | Culture Amp | Employee Experience | HCM | n/a | 2015 | 2015 |
In 2015, WellCare implemented Culture Amp for Employee Experience. The Culture Amp deployment is surfaced through WellCare's branded instance at wellcare.cultureamp.com, indicating a cloud-hosted SaaS implementation of the Culture Amp Employee Experience platform covering approximately 15,000 employees in the United States.
Configuration focused on standard Employee Experience capabilities, including periodic engagement surveys, continuous listening, performance review orchestration, and people analytics dashboards. Administrators configured survey templates, cadence schedules, role-based reporting, and manager access to feedback and analytics to operationalize recurring feedback cycles.
Operational ownership was assigned to HR and People teams, with Culture Amp used to support talent management, learning and development, and manager coaching workflows. Governance emphasized centralized administration, survey governance and role-based access controls to manage data visibility and cadence across the organization.
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2018 | 2018 |
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WellCare ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SS&C Technologies | Legacy | SS&C AMISYS Advance | Core Admin Processing System | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, WellCare implemented SS&C AMISYS Advance as its Core Admin Processing System to support claims adjudication and provider inquiry workflows. The deployment targeted claims operations, provider relations, billing review, and compliance teams, with documented day to day work in Tampa, Florida by Business Analyst personnel reviewing coding denials and payment policies.
The SS&C AMISYS Advance implementation emphasized claims adjudication and coding denial management, configured to support coded-claim review, payment policy verification, and case handling for CTM complaints. Functional capabilities described in operational notes include coding denial review workflows, email and ticket response processing across severity levels, spreadsheet-based issue tracking, and reference-driven coding validation using AMA guidelines.
Operationally the application operated alongside Cenpas as an alternate claims workspace, with staff instructed to review claims in either SS&C AMISYS Advance or Cenpas depending on case routing. Analysts routinely navigated CMS and state specific websites to validate provider billing and to confirm that coding guidelines were applied, reflecting a workflow that combined system record review with external regulatory and guidance checks.
Governance and process controls centered on timely response SLAs for market and provider inquiries, structured ticket handling, and analyst-driven validation steps for coding denials and payment policy accuracy. The implementation narrative shows SS&C AMISYS Advance functionally integrated into WellCare workflows for claims adjudication, with operational routing, triage, and compliance review responsibilities documented at the business analyst level.
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Field Service Management | ERP Services and Operations |
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2016 | 2016 |
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WellCare Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2011 | 2011 |
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Analytics and BI | Analytics and BI |
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2011 | 2011 |
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WellCare Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2019 | 2019 |
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WellCare Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2015 | 2015 |
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WellCare CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2011 | 2011 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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WellCare ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2013 | 2013 |
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IT Service Management | ITSM |
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2019 | 2019 |
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WellCare PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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WellCare SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2019 | 2019 |
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Incentive Compensation Management | SPM |
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2018 | 2018 |
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Incentive Compensation Management | SPM |
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2021 | 2021 |
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WellCare PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2015 | 2016 |
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Robotic Process Automation | PaaS |
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2015 | 2015 |
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WellCare IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2015 | 2015 |
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Database Management | IaaS |
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2011 | 2011 |
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WellCare Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Professional Services | Professional Services |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at WellCare
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by WellCare Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from WellCare IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the WellCare digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD WellCare Technographics
WellCare is a Insurance organization based in United States,
with around 15000 employees and annual revenues of $19.00 billion.
WellCare operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Culture Amp and SS&C AMISYS Advance,
covering areas like ERP Financial, Employee Experience and Core Admin Processing System.
WellCare has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Culture Amp and SS&C Technologies.
WellCare recently adopted applications including
Akamai mPulse in 2021, SmartSheet in 2021 and Centene Workbench Commission in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of WellCare’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates WellCare’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete WellCare technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.