West Hempstead, 11552, NY,
United States
West Hempstead Public Library Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by West Hempstead Public Library and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25 West Hempstead Public Library employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that West Hempstead Public Library has purchased the following applications: Innovative Sierra ILS for Library Management in 2008, Tidio Live Chat for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems West Hempstead Public Library is running and its propensity to invest more and deepen its relationship with Innovative, a ProQuest Company , Tidio , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing West Hempstead Public Library revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for West Hempstead Public Library intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Innovative, a ProQuest Company | Legacy | Innovative Sierra ILS | Library Management | ERP Services and Operations | n/a | 2008 | 2008 |
In 2008 West Hempstead Public Library implemented Innovative Sierra ILS as its primary Library Management application to support front-line circulation and cataloging functions. The deployment centered on using Innovative Sierra ILS for item record editing and daily circulation operations, aligning the application with public service workflows used by shelving and circulation staff.
Innovative Sierra ILS was configured to handle circulation transactions, item record maintenance, basic cataloging edits, patron account management, and routine reporting typical of Library Management systems. Adult Page staff used Sierra ILS directly to edit item records and circulate materials as part of their documented tasks, which also included reading shelves for order accuracy and replacing damaged or missing labels to maintain collection integrity.
Operational coverage was concentrated on front-desk and shelving operations within the 25 person West Hempstead Public Library team, with particular attention to Young Adult collection support through a maintained suggested reading binder and bookmark design activities. Process governance included hands-on training of incoming Adult Page staff on Sierra ILS circulation and item maintenance workflows, establishing consistent procedures for check-in, check-out, and record correction across public services.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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