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West Kent Housing Association
Location
101 London Road,
Sevenoaks, TN13 1AX,
United Kingdom
Website
https://www.westkent.org/
Phone
44 17 3274-9400
Artw industry
Construction and Real Estate
Employee
Revenue

West Kent Housing Association Technographics

West Kent Housing Association Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by West Kent Housing Association and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 206 West Kent Housing Association employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that West Kent Housing Association has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2018, CIVIC Ffora for Web Content Management in 2020, RSM Insight4GRC for Governance, Risk and Compliance in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems West Kent Housing Association is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , CIVIC Computing , RSM Group UK or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing West Kent Housing Association revenues, which have grown to $65.7 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for West Kent Housing Association intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

West Kent Housing Association Tech Stack and Enterprise Applications

West Kent Housing Association AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LiveChat, Inc. Legacy LiveChat Chatbots and Conversational AI AI-Powered Application n/a 2018 2018
In 2018 West Kent Housing Association implemented LiveChat on its public website. LiveChat is deployed as a web chat widget and is categorized under Chatbots and Conversational AI, providing an always available resident messaging channel for web visitors. The implementation centers on a browser based chat widget, configured with pre chat forms, canned responses, live agent handoff, chat transcripts and built in conversation analytics which are typical capabilities of the Chatbots and Conversational AI category. LiveChat was configured to align with front line customer service and housing operations workflows, with agent queueing and escalation routing defined to integrate messaging into existing support procedures. The deployment focuses on website based engagement across the organisation, consolidating resident inquiries through the LiveChat interface to support customer service teams.
West Kent Housing Association Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CIVIC Computing Legacy CIVIC Ffora Web Content Management Content Management n/a 2020 2020
In 2020 West Kent Housing Association implemented CIVIC Ffora as its Web Content Management platform on its public facing website westkent.org. The deployment positions CIVIC Ffora as the central website CMS for corporate communications, resident information pages, and service notices, consolidating content publishing and template management. CIVIC Ffora is used to author and publish content, manage navigation and page templates, and host responsive site assets. The implementation includes standard Web Content Management capabilities such as role based editorial authoring, content approval workflows, template and layout management, and digital asset management for images and documents. Governance for content publishing is structured around the communications and IT teams, with workflow controls and editorial ownership assigned to site stakeholders, and configuration focused on accessibility and responsive presentation. The architecture centers on CIVIC Ffora driving the front end site, with content delivery and publishing workflows embedded in the CMS platform.
West Kent Housing Association TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
RSM Group UK Legacy RSM Insight4GRC Governance, Risk and Compliance TRM n/a 2020 2020
In 2020, West Kent Housing Association deployed RSM Insight4GRC to manage its strategic risk register, controls framework and policy management across its housing portfolio in Kent. The deployment is positioned in the Governance, Risk and Compliance category and centralized risk and policy artifacts to strengthen governance oversight for housing operations. Configuration emphasized modules aligned with RSM's Insight4housing offering, notably 4risk for strategic risk capture and 4policies for policy lifecycle management, implemented inside RSM Insight4GRC. The implementation configured standard Governance, Risk and Compliance workflows including risk scoring, control mapping and scheduled policy review cycles to enable consolidated reporting and oversight. Operational coverage targeted the association's governance and risk teams with rollout across Kent housing sites, establishing a single repository for risk registers, controls and policy documents. Integrations with other enterprise systems are not specified in source materials, therefore the deployment centered on RSM Insight4GRC as the primary platform for risk and policy data. Vendor RSM Group UK supported the deployment and West Kent reports that the solution enabled streamlined reporting and improved risk and control monitoring. Governance processes were adjusted to leverage the Insight4GRC controls framework and policy workflows for ongoing assurance and audit readiness.
West Kent Housing Association PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2020 2020
West Kent Housing Association IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2021 2021

IT Decision Makers and Key Stakeholders at West Kent Housing Association

First Name Last Name Title Function Department Email Phone
No data found
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Apps Being Evaluated by West Kent Housing Association Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from West Kent Housing Association IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the West Kent Housing Association digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD West Kent Housing Association Technographics
West Kent Housing Association is a Construction and Real Estate organization based in United Kingdom, with around 206 employees and annual revenues of $65.7 million.
West Kent Housing Association operates a diverse technology stack with applications such as LiveChat, CIVIC Ffora and RSM Insight4GRC, covering areas like Chatbots and Conversational AI, Web Content Management and Governance, Risk and Compliance.
West Kent Housing Association has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as LiveChat, Inc., CIVIC Computing and RSM Group UK.
West Kent Housing Association recently adopted applications including Cloudflare CDN in 2021, CIVIC Ffora in 2020 and RSM Insight4GRC in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of West Kent Housing Association’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates West Kent Housing Association’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete West Kent Housing Association technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.