Michigan, 49321-8566, MI,
United States
West Michigan Whitecaps Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by West Michigan Whitecaps and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 West Michigan Whitecaps employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that West Michigan Whitecaps has purchased the following applications: Quadient Neopost IS-280 for Mailing System in 2019, Microsoft 365 for Collaboration in 2016, Contentful Content Platform for Web Content Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems West Michigan Whitecaps is running and its propensity to invest more and deepen its relationship with Quadient , Microsoft , Tripleseat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing West Michigan Whitecaps revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for West Michigan Whitecaps intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quadient | Legacy | Quadient Neopost IS-280 | Mailing System | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 West Michigan Whitecaps implemented Quadient Neopost IS-280 as a Mailing System to support ticketing and box office mail operations. The deployment processed individual and group ticket orders received via Tickets.com and produced large batch group ticket orders and ticket plans and packages for outbound mailing. Operational scope covered box office activities on game and non game days, with the box office team executing both ticket distribution and mail fulfillment workflows.
Quadient Neopost IS-280 was used for batch printing and postage metering, driving large mail runs through the Neopost postage machine and Endicia software while coordinating carrier handoffs to UPS and USPS. Functional capabilities implemented emphasized batch ticket print production, postage application and accounting, and physical mailing processing consistent with a Mailing System supporting ticket plan fulfillment. Governance and workflow adjustments tied opening and closing box office procedures to scheduled mail runs and ticket fulfillment cycles to align box office operations with mailing operations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, West Michigan Whitecaps implemented Microsoft 365 as their primary Collaboration platform. The implementation is surfaced on their public website, indicating Microsoft 365 is used for core email, document sharing, and team communication across the organization.
Configuration aligned with standard Microsoft 365 components, including Exchange Online for email, SharePoint for intranet and content management, OneDrive for file storage and sync, and Microsoft Teams for messaging and meetings. The Microsoft 365 deployment was integrated with the club website to surface content and administrative workflows, and centralized identity and access controls were applied for staff account management, supporting collaboration across marketing, ticketing and back office functions.
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Event Management | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentful GmbH | Legacy | Contentful Content Platform | Web Content Management | Content Management | n/a | 2024 | 2024 |
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Web Content Management | Content Management |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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