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● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

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● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

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● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Michelin, an e2open customer evaluated Oracle Transportation Management

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

West Pharmaceutical Services
Location
530 Herman O. West Drive,
Exton, 19341-0645, PA,
United States
Website
https://www.westpharma.com/
Phone
1 408-627-4716
Artw industry
Life Sciences
Employee
Revenue

West Pharmaceutical Services Technographics

West Pharmaceutical Services Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by West Pharmaceutical Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10065 West Pharmaceutical Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that West Pharmaceutical Services has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, SAP HCM (HR) for Core HR in 2004, Nakisa Lease Administration for Lease Management in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems West Pharmaceutical Services is running and its propensity to invest more and deepen its relationship with SAP , UKG , Nakisa or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing West Pharmaceutical Services revenues, which have grown to $2.88 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for West Pharmaceutical Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

West Pharmaceutical Services Tech Stack and Enterprise Applications

West Pharmaceutical Services ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP S/4 HANA ERP Financial ERP n/a 2020 2021
In 2020 West Pharmaceutical Services implemented SAP S/4 HANA as its core ERP Financial platform to centralize Record to Report activities and modernize accounting workflows. The deployment was positioned to support the companys shared service center accounting operations and to standardize revenue recognition processes across legal entities, with explicit focus on percentage of completion accounting and ASC 606 IFRS 15 compliance. Configuration work centered on SAP S/4 HANA financial modules, notably general ledger and revenue accounting capabilities, with process design to capture percentage of completion outcomes and to support complex recognition schedules. The program included configuration for period close orchestration and automation patterns consistent with ERP Financial deployments, and planning for integration points to services that support account close and reconciliation automation. Integrations included explicit linkage to BlackLine and a roadmap for BI tool connectivity and MS Office interoperability to support reporting and analytics workflows. Operational coverage targeted the Record to Report function within the companies Shared Service Centre environment and the broader accounting services teams that serve multinational reporting requirements, aligning transactional processing, subledger flows and reporting outputs into SAP S/4 HANA. Governance emphasized updated standard operating procedures and role based controls to reflect new SAP S/4 HANA processes, with change governance tied to accounting policy compliance and internal SOP adherence. The program also planned for the implementation of Artificial Intelligence and robotic process automation to drive further efficiency and effectiveness in delivery of accounting services, while retaining focus on communication, leadership and multi stakeholder coordination to support the rollout.
ERP Financial ERP 2019 2021
West Pharmaceutical Services HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP HCM (HR) Core HR HCM n/a 2004 2005
In 2004, West Pharmaceutical Services implemented SAP HCM (HR) as its Core HR platform. The deployment was delivered as an on premise SAP HCM implementation to support HR functions across West’s global operations, covering more than 50 sites and the enterprise HR population of roughly 10,065 employees. This implementation placed SAP HCM (HR) at the center of Core HR processes for the company. The technical footprint emphasized on premise SAP HCM Modules, with primary configuration and administration focused on Personnel Administration PA and Organizational Management OM, and extended configuration for performance management, compensation, recruiting, and career and succession where required. Configuration work included HR master data design, organizational structures, role based security administration, workflow configuration for HR transactions, and creation of reporting and analytics artifacts to support HR stakeholders. The Solution Architect role documented system procedures, performed testing and validation of enhancements, and provided hands on system administration and ticket resolution. SAP HCM (HR) operated within a heterogeneous HRIS landscape at West, with explicit ownership and integration responsibilities across SAP HR, SAP SuccessFactors, and ULTIMATE as part of the broader ecosystem. The program required collaboration between HR, IT and vendor teams to define technical blueprints, vet technical solutions, participate in debugging and testing, and manage interfaces between systems. Operational coverage included technical support for administrative and employee users, occasional on call support, and international travel for implementation and governance activities. Governance and operational controls were formalized through change control processes, role and permission administration, data governance reviews, and periodic audits to ensure compliance with policy and legal requirements. Training, documentation of maintenance procedures, and ongoing HRIS support were defined as part of the operating model, with the Solution Architect accountable for translating business processes into system configuration and for sustaining Core HR operations on SAP HCM (HR).
Learning and Development HCM 2018 2018
Performance and Goal Management HCM 2017 2017
Recruiting, Applicant Tracking System HCM 2018 2018
Time and Attendance HCM 2014 2014
Workforce Management HCM 2014 2014
West Pharmaceutical Services ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Nakisa Legacy Nakisa Lease Administration Lease Management ERP Services and Operations n/a 2018 2018
In 2018 West Pharmaceutical Services implemented Nakisa Lease Administration in the Lease Management category to centralize lease portfolios and support adoption of new lease accounting rules. The Nakisa Lease Administration deployment was positioned to optimize the value of West Pharmaceutical Services lease assets while providing accounting-ready treatment for leases under the updated standards. The implementation delivered category-aligned capabilities including a centralized lease repository and contract lifecycle management, an accounting engine to produce lease accounting schedules and journal entries, and disclosure-ready reporting for lease portfolios. Configuration focused on lease classification, amortization and payment schedules, and automated accounting workflows consistent with Lease Management functional practices. Operational coverage emphasized finance, accounting, and corporate real estate teams, with integrations scoped to feed financial posting and amortization data into enterprise ERP and general ledger systems. Governance and process changes prioritized standardized lease data, tightened accounting controls, and repeatable workflows to support ongoing compliance with the new lease accounting rules.
West Pharmaceutical Services Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2021 2021
Collaboration Collaboration 2015 2015
Collaboration Collaboration 2017 2017
Survey and Questionnaire Collaboration 2017 2017
West Pharmaceutical Services Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Signing Content Management 2021 2021
Web Content Management Content Management 2016 2016
West Pharmaceutical Services CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Marketing Analytics CRM 2020 2020
Sales Automation, CRM, Sales Engagement CRM 2021 2021
West Pharmaceutical Services ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2019 2019
West Pharmaceutical Services IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
West Pharmaceutical Services CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2020 2020

IT Decision Makers and Key Stakeholders at West Pharmaceutical Services

First Name Last Name Title Function Department Email Phone
No data found
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Apps Being Evaluated by West Pharmaceutical Services Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from West Pharmaceutical Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the West Pharmaceutical Services digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD West Pharmaceutical Services Technographics
West Pharmaceutical Services is a Life Sciences organization based in United States, with around 10065 employees and annual revenues of $2.88 billion.
West Pharmaceutical Services operates a diverse technology stack with applications such as SAP S/4 HANA, SAP HCM (HR) and Nakisa Lease Administration, covering areas like ERP Financial, Core HR and Lease Management.
West Pharmaceutical Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP and Nakisa.
West Pharmaceutical Services recently adopted applications including Cisco Webex Meetings in 2021, DocuSign eSignature in 2021 and Salesforce Sales Cloud in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of West Pharmaceutical Services’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates West Pharmaceutical Services’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete West Pharmaceutical Services technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.