University Of Western Sydney
Locked Bag 1797,
Penrith South Dc, 1797, NSW,
Australia
Penrith South Dc, 1797, NSW,
Australia
61 6 488 7456
Education
University Of Western Sydney Technographics
University Of Western Sydney Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by University Of Western Sydney and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2401 University Of Western Sydney employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that University Of Western Sydney has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2015, Ascender Preceda Absence Management for Absence and Leave Management in 2017, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems University Of Western Sydney is running and its propensity to invest more and deepen its relationship with Oracle , Ascender , Qualtrics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing University Of Western Sydney revenues, which have grown to $594.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for University Of Western Sydney intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
University Of Western Sydney Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, University Of Western Sydney migrated its on-premises Oracle E-Business Suite Release 12.1.3 applications to a flexible, managed cloud service operated by Oracle, targeting ERP Financial operations to optimize system performance and ensure high availability for user growth over the next 10 years. The engagement centered on moving Oracle E-Business Suite into a managed cloud deployment model to reduce data center maintenance and provide continuous operational capacity for students and staff.
The implementation focused on Oracle E-Business Suite configuration for core ERP Financial workflows, applying standard financial management capabilities such as general ledger, payables and receivables processing, procurement support and financial reporting. Oracle managed upgrades and patches as part of the service, which reduced routine maintenance tasks for university IT staff and centralized application lifecycle activities under vendor best practices.
Operationally the managed cloud service included 24/7 monitoring for Oracle's applications to ensure users, including students and staff members, could access critical university digital assets without interruption. The deployment emphasized high availability architecture and performance optimization to sustain an expanding user base and continuous access to administrative and student-facing systems.
Governance and service management were handed to Oracle experts to maintain Oracle E-Business Suite, deliver patches and upgrades, and minimize internal workload related to platform operations. The managed service approach was intended to lower data center overhead, preserve institutional continuity of financial and student services, and support smooth university operations while improving student engagement and experience.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ascender | Legacy | Ascender Preceda Absence Management | Absence and Leave Management | HCM | n/a | 2017 | 2017 |
In 2017, University Of Western Sydney deployed Ascender Preceda Absence Management. Ascender Preceda Absence Management is implemented as the universitys Absence and Leave Management capability within the Ascender HRMIS, addressing leave administration, absence tracking and reporting.
The implementation configures core absence modules including leave entitlement processing, employee absence recording, manager approval workflows and compliance reporting. The Ascender Preceda Absence Management configuration aligns leave rules with personnel records and creates standardized absence event types and approval paths to support consistent HR processing.
Ascender Preceda Absence Management operates alongside the Ascender HR System payroll and personnel administration components, ensuring leave balances and absence records populate payroll and staff records. The deployment is available to authorised users only and is used by central HR, payroll teams and campus administrative units supporting the university workforce of approximately 2,401 employees.
Governance for Ascender Preceda Absence Management is centralized in HR, with role based access controls and standardized approval workflows to enforce university leave policy and provide auditable absence reporting. Operational processes were adjusted to centralize absence reporting and to route manager approvals through the configured approval workflows.
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Core HR | HCM |
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2017 | 2017 |
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Employee Experience | HCM |
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2019 | 2019 |
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Employee Recognition and Rewards Management | HCM |
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2023 | 2023 |
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HR Service Delivery | HCM |
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2021 | 2021 |
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Learning and Development | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2017 | 2017 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 University Of Western Sydney implemented LivePerson Conversational Cloud to provide web-based chat functionality, using the LivePerson Conversational Cloud as a Chatbots and Conversational AI deployment on its public website. The implementation focuses on customer facing conversational engagement for prospective and current students via embedded website messaging.
Configuration centers on conversational workflows common to Chatbots and Conversational AI, including intent recognition, scripted dialogue flows, automated routing, and live agent handoff capabilities. The LivePerson Conversational Cloud instance is configured to manage session-based web conversations, automated FAQ handling, and escalation paths to human operators where required.
Operationally the deployment is scoped to the university website and aligns with digital engagement for student services and admissions inquiries, with governance oriented around conversational content management and escalation rules. Monitoring and conversational analytics capabilities in the LivePerson Conversational Cloud provide operational visibility for administrators, supporting iterative refinement of bot dialogs and routing policies.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2024 | 2024 |
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Community Management | CRM |
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2015 | 2015 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2022 | 2023 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at University Of Western Sydney
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by University Of Western Sydney Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from University Of Western Sydney IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the University Of Western Sydney digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD University Of Western Sydney Technographics
University Of Western Sydney is a Education organization based in Australia,
with around 2401 employees and annual revenues of $594.0 million.
University Of Western Sydney operates a diverse technology stack with applications such as
Oracle E-Business Suite, Ascender Preceda Absence Management and LivePerson Conversational Cloud,
covering areas like ERP Financial, Absence and Leave Management and Chatbots and Conversational AI.
University Of Western Sydney has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Ascender and LivePerson.
University Of Western Sydney recently adopted applications including
Genesys Cloud CX in 2024, Perkbox Platform in 2023 and Genesys SMS Messaging in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of University Of Western Sydney’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates University Of Western Sydney’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete University Of Western Sydney technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.