Wikia
360 Third Street Suite 750,
San Francisco, 94107, CA,
United States
San Francisco, 94107, CA,
United States
1 415-926-5972
Media
Wikia Technographics
Wikia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wikia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Wikia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wikia has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2013, Google Workspace (Formerly Google G-Suite) for Collaboration in 2021, Zendesk Service for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wikia is running and its propensity to invest more and deepen its relationship with Intuit , Google , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wikia revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wikia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wikia Tech Stack and Enterprise Applications
Wikia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2013 | 2013 |
In 2013, Wikia implemented Intuit Quickbooks Enterprise as its core ERP Financial application. The deployment positioned Intuit Quickbooks Enterprise to centralize financial management for Wikia, a 350-employee media company, consolidating primary accounting and reporting functions under a single ERP Financial instance.
Configuration concentrated on core financial modules typical of ERP Financial systems, including general ledger, accounts payable, accounts receivable, and financial reporting. The Intuit Quickbooks Enterprise implementation included customised chart of accounts, automated recurring transaction processing, bank reconciliation workflows, and standardized reporting templates to support month-end close and statutory reporting cadence. Controls and configuration were oriented toward role-based permissions, segmentation of duties, and audit-ready transaction trails.
Operational integration work referenced experience and interfaces with payroll and HR platforms such as ADP Workforce Now, along with export and reconciliation flows to Excel for pivot table analysis and lookups. File-based transfers and CSV export processes were used to exchange data with specialist systems referenced in internal experience, including NetSuite and CAP MX where those tools remained in use for specific functions. These interfaces supported day-to-day transaction handoffs, payroll posting, and reconciliations between operational finance tools.
Rollout and governance focused on finance and accounting teams across Wikia, establishing standard operating procedures for reconciliations, month-end close roles and approval workflows. Training emphasized transactional processing within Intuit Quickbooks Enterprise and downstream Excel-based analysis practices used by reporting teams. Ongoing governance centered on change control for the chart of accounts and access reviews to maintain segregation of duties within the ERP Financial environment.
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Wikia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Wikia deployed Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform across its 350 person organization. The deployment is observable on the wikia.com domain and serves as the central collaboration and communications layer for the company.
The Google Workspace implementation includes Gmail, Google Drive, Google Docs, Google Calendar, and Google Meet, with administration centralized in the Google Workspace Admin Console for account provisioning, group and domain management, and baseline security controls. Core configurations emphasize shared drives for content production, collaborative document editing, and calendar coordination to support editorial scheduling.
Governance was structured using organization units, role based administration, and standardized user lifecycle workflows for onboarding and offboarding managed through the Admin Console. Data governance settings such as retention and archive policies are applied using native Google Workspace controls to align with corporate compliance requirements.
Operationally, Google Workspace supports editorial, community operations, product, and corporate functions at Wikia, enabling asynchronous collaboration, scheduled meetings, and file sharing across teams. The use of Google Workspace (Formerly Google G-Suite) maps directly to Collaboration category workflows for content centric media operations.
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Wikia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Wikia implemented Zendesk Service on its website as its Customer Support platform. The implementation is focused on web based support workflows that surface directly to site visitors and community members, centralizing inbound inquiries through Zendesk Service for Wikia's online support function.
The deployment leverages core Customer Support capabilities typical of the category, including ticketing and case management, on site support widget integration, a knowledge base driven help center for self service, agent workspaces with macros and views, and reporting to monitor ticket queues. Zendesk Service was configured to capture web submitted tickets, apply routing rules and tags, and support agent workflows and SLA oriented queue management consistent with standard support operations.
Operational coverage is explicitly the Wikia website, positioning Zendesk Service to handle reader and community questions originating from site pages and support forms. Governance is centered on centralized ticket triage and agent workspace usage, with configuration choices oriented toward web channel intake, knowledge base maintenance, and standard Customer Support routing and escalation processes.
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Wikia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Wikia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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President & CEO | CXO | Finance | |
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CFO | CXO | Finance | |
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COO | CXO | Finance | |
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SVP, Engineering | VP | R&D | |
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Apps Being Evaluated by Wikia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Wikia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Wikia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Wikia Technographics
Wikia is a Media organization based in United States,
with around 350 employees and annual revenues of $50.0 million.
Wikia operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, Google Workspace (Formerly Google G-Suite) and Zendesk Service,
covering areas like ERP Financial, Collaboration and Customer Support.
Wikia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, Google and Zendesk.
Wikia recently adopted applications including
Google Workspace (Formerly Google G-Suite) in 2021, Zendesk Service in 2021 and Fastly in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Wikia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Wikia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Wikia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.