Wilsonart UK
Lambton Street Industrial Estate,
Shildon, DL4 1PX,
United Kingdom
Shildon, DL4 1PX,
United Kingdom
44 13 8877-4661
Manufacturing
Wilsonart UK Technographics
Wilsonart UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wilsonart UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Wilsonart UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wilsonart UK has purchased the following applications: SAP S/4HANA Cloud for ERP Financial in 2019, Epicor Kinetic for Manufacturing ERP in 2021, ChatBeacon Live Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wilsonart UK is running and its propensity to invest more and deepen its relationship with SAP , Epicor , ChatBeacon or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wilsonart UK revenues, which have grown to $79.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wilsonart UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Wilsonart UK Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4HANA Cloud | ERP Financial | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, Wilsonart UK implemented SAP S/4HANA Cloud as a private cloud ERP solution to centralize ERP Financial processes. The implementation formed part of a complex organisational transformation programme led by the UK supply chain head reporting to the EMEA Director of Operations and accountable to project sponsors including the EMEA CEO and Global CIO.
The SAP S/4HANA Cloud deployment established a centralized financial core, implementing ERP Financial capabilities such as general ledger management, accounts payable, accounts receivable, fixed assets accounting and financial reporting workflows. Configuration work focused on integrated transactional flows between finance and operational functions to align costing, inventory valuation and intercompany accounting across three UK manufacturing sites, with standard financial master data governance and period close procedures.
Architecturally the solution was provisioned in a private cloud model to consolidate financial processing and provide a single source of truth for transactional finance across manufacturing operations. The programme covered operational scope across three manufacturing sites in the UK and emphasized cross-functional process mapping between supply chain, manufacturing and finance to support consistent financial operations.
Governance was structured with direct accountability to the EMEA CEO and Global CIO and operational leadership from the UK supply chain head, enabling coordinated rollout and process change across finance, inventory and production planning functions. The programme stressed enterprise governance, stakeholder sponsorship and centralized financial controls to drive standardized ERP Financial operations across sites.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Kinetic | Manufacturing ERP | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Wilsonart UK implemented Epicor Kinetic as its Manufacturing ERP in a cloud deployment. The initiative was led internally by the Application and Digital Leader EMEA and Head of UK IT acting as Project Director for the Epicor Kinetic Cloud ERP implementation, with an ERP Project Manager role recorded between February 2022 and December 2023.
The Epicor Kinetic implementation focused on core Manufacturing ERP capabilities typical for the category, including finance and general ledger configuration, inventory and warehouse control, production planning and MRP workflows, shop floor production control, order management, and master data management. Configuration work emphasized aligning master data structures with target application schemas, and embedding standard manufacturing workflows such as production routing and inventory valuation into Epicor Kinetic.
Operational coverage targeted UK manufacturing operations and incorporated IT, operations, supply chain, finance, and commercial functions, with program activity tied to the Shildon site and broader UK business processes. The project scope extended from business process redesign through to deployment, positioning Epicor Kinetic to support transactional order to cash, procure to pay, and plan to produce cycles across those functions.
Governance and rollout were managed through a centralized project office, with the appointed Project Director accountable for all project documentation and communications. The implementation included business process reengineering, master data realignment, and a structured business change management program, and the Project Director served as the key liaison with a third party consultancy partner throughout deployment.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ChatBeacon | Legacy | ChatBeacon Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Wilsonart UK deployed ChatBeacon Live Chat on its public website, adopting a Chatbots and Conversational AI front-end to capture and manage visitor inquiries. The rollout uses a web-embedded ChatBeacon Live Chat widget delivered via client-side script, instrumenting product pages and the corporate storefront to present a persistent conversational entry point for customers.
The implementation configures conversational modules typical of the Chatbots and Conversational AI category, including real-time chat routing to internal agents, canned response libraries, proactive chat triggers tied to page behavior, and offline message capture for asynchronous follow up. ChatBeacon Live Chat was set up with an agent console for session handling, session transfer and handoff workflows, and form-based lead capture to structure inbound requests into support and sales queues.
Operational scope is focused on customer service and sales engagement on the Wilsonart UK website, governed by administrator roles, chat handling guidelines, and defined operating hours to control live response availability. Conversation logs and platform reporting are retained within ChatBeacon Live Chat to support agent coaching and interaction review, positioning the implementation as a website-level conversational layer for product inquiries and lead qualification.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2018 | 2018 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Wilsonart UK
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Wilsonart UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Wilsonart UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Wilsonart UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Wilsonart UK Technographics
Wilsonart UK is a Manufacturing organization based in United Kingdom,
with around 150 employees and annual revenues of $79.0 million.
Wilsonart UK operates a diverse technology stack with applications such as
SAP S/4HANA Cloud, Epicor Kinetic and ChatBeacon Live Chat,
covering areas like ERP Financial, Manufacturing ERP and Chatbots and Conversational AI.
Wilsonart UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Epicor and ChatBeacon.
Wilsonart UK recently adopted applications including
Epicor Kinetic in 2021, ChatBeacon Live Chat in 2020 and Amazon EC2 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Wilsonart UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Wilsonart UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Wilsonart UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.