Windstream
4005 N. Rodney Parham Rd.,
Little Rock, 72212, AR,
United States
Little Rock, 72212, AR,
United States
1 877-759-9020
Communications
Windstream Technographics
Windstream Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Windstream and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 Windstream employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Windstream has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2010, Sterling Background Check for BackGround Screening in 2016, Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Windstream is running and its propensity to invest more and deepen its relationship with Oracle , Sterling Talent Solutions , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Windstream revenues, which have grown to $4.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Windstream intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Windstream Tech Stack and Enterprise Applications
Windstream ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2010 | 2010 |
In 2010, Windstream deployed Oracle E-Business Suite as its ERP Financial platform. The implementation established Oracle E-Business Suite as the system of record for core finance and accounting processes across Windstream's corporate finance organization, with a focus on ledger controls and period close orchestration.
Oracle E-Business Suite was configured to support standard ERP Financial modules including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, and financial reporting capabilities. Configuration work emphasized chart of accounts alignment, period close workflows, and statutory reporting configuration consistent with enterprise accounting practices.
The Oracle E-Business Suite implementation was operated alongside Oracle CRM On Demand, MS SharePoint, .NET applications, and Blue Crossing's Quoting application, with explicit integrations to coordinate order-to-cash and revenue recognition data flows. SharePoint was used for document collaboration linked to financial records, .NET interfaces provided internal system connectivity, and the Blue Crossing quoting application fed transactional sales data into accounting processes.
Operational governance centered on a centralized application management organization that led and managed Oracle E-Business Suite in conjunction with the Oracle CRM On Demand, MS SharePoint, .NET, and Blue Crossing application portfolio. Release coordination and cross-functional change control processes were established with finance, billing, and sales stakeholders to govern configuration updates and integration releases.
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Windstream HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2016 | 2016 |
In 2016 Windstream deployed Sterling Background Check from Sterling Talent Solutions to operationalize BackGround Screening within its HR recruiting and onboarding workflows. The deployment targeted HR and recruiting teams supporting a 12,000 employee base in the United States, aligning screening activities with hiring and onboarding touchpoints.
Sterling Background Check was configured to manage core screening capabilities, including drug testing, criminal record checks, education verification, and employment verification, and to support E-Verify processes as part of onboarding. Windstream documentation and process work included creation of standard operating procedures covering roughly 70 percent of screening and onboarding documents, and manager-facing instructions for requisition handling and backfilling.
The implementation was integrated into Windstream talent and HR systems, with explicit operational links to Taleo for requisition and applicant workflows and PeopleSoft for HRIS submittals, and technical connectivity to E-Verify services. Windstream co-managed the relationship with its background and onboarding provider SterlingOne, and the Sterling Background Check deployment followed a cloud SaaS model with interfaced workflows between applicant tracking, HRIS, and the screening vendor to streamline candidate adjudication and verification.
Governance and operationalization focused on process ownership by HR advisors, training of HR staff on screening and onboarding procedures, and documented escalation paths for exceptions. The rollout emphasized procedural change, with HR responsible for administering screening results, creating audit-ready process documents, and operating the integrated screening to support recruiting and new hire onboarding functions.
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Core HR | HCM |
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2013 | 2013 |
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Core HR | HCM |
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2013 | 2018 |
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Employee Experience | HCM |
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2016 | 2016 |
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Recruiting | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2011 | 2011 |
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Windstream ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Windstream implemented Oracle Field Service Cloud (ex TOA ETAdirect) as its Field Service Management solution. Windstream is a U.S. telecommunications provider serving residential and business customers across 18 states, and the deployment targeted customer service and field operations to reduce inbound inquiries about appointments and technician arrival windows.
Windstream moved from a text based dispatch approach to Oracle Field Service Cloud, adopting a more visual, machine learning enabled platform. The implementation was executed in phases, bringing online Communication, En Route, and the Where is My Technician? capability, and leveraging the application s prebuilt customer survey to capture post service feedback. Oracle Field Service Cloud is part of the Oracle Advertising and Customer Experience suite and was used to standardize appointment reminders and multi channel notifications including text messages, email, and phone calls.
The company integrated the Where is My Technician? feature into broader business workflows to create a customer facing hub that displays technician location via GPS and provides estimated arrival windows. Combining Where is My Technician? with Communication enabled real time updates and automated messaging to customers, and extended visibility for call center customer service agents across the service lifecycle from schedule creation through completion. The En Route feature was configured to provide dynamic arrival estimates to technicians and customers, reducing cancellations or changes to field work and improving in field execution.
Windstream retained a long term relationship with Oracle through Product Management and Center of Excellence engagement to influence product enhancements and accelerate adoption of new features. Outcomes cited by Windstream include a 20% reduction in no access incidents and higher customer satisfaction scores captured through the built in customer survey, with survey responses used to refine operational best practices and respond to critical customer needs in near real time.
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OSS/BSS | ERP Services and Operations |
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2017 | 2017 |
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Windstream AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AI Database | AI Development |
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2024 | 2024 |
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Windstream AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Windstream Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2018 |
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Data Warehouse | Analytics and BI |
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2019 | 2019 |
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Windstream Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Windstream Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2017 | 2017 |
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Windstream eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Shopping Cart Management | eCommerce |
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2017 | 2017 |
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Windstream CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2011 | 2011 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Windstream EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2013 | 2014 |
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Windstream ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Windstream PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Windstream IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2013 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Data Warehouse Appliance | IaaS |
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2019 | 2019 |
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Digital Workspace | IaaS |
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2014 | 2014 |
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Network Management and Monitoring | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Windstream
| First Name | Last Name | Title | Function | Department | Phone | |
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EVP & CHRO & Legal Officer | CXO | HR | |
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Senior Director - Human Resources Operations | Director | HR | |
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Director, Human Resources | Director | HR | |
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VP HR | VP | HR | |
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Director Consumer Financial Services | Director | Finance | |
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IT Director | Director | IT | |
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Director IT | Director | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Executive Vice President and Chief Information Officer | CXO | IT | |
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VP and Controller | VP | Finance | |
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Senior Vice President – Strategy, Corporate Development and Financial Planning & Analysis | VP | Finance | |
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Director - Finance, Information Technology | Director | IT | |
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Vice President - Finance | VP | Finance | |
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VP Procurement | VP | Procurement | |
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Senior Director, Strategic Sourcing | Director | Procurement | |
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Vice President - Internal Audit, Risk Management and Chief Compliance Officer | CXO | Risk | |
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SVP Field Operations | VP | Operations | |
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Director of Field Operations | Director | Finance | |
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Director of Field Operations | Director | Finance | |
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Chief Information Officer | CXO | IT | |
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CTO | CXO | Finance | |
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Director, Infrastructure Architecture, Windstream Enterprise & Wholesale | Director | Finance | |
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Vice President of Information Technology & Strategic Programs | VP | IT | |
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Chief Human Resources Officer | CXO | HR | |
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Director - Talent Acquisition | Director | HR | |
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Sr Director- HR | Director | HR | |
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Vice President OSS, Data & AI | VP | IT | |
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Senior Director of IP Engineering | Director | R&D | |
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Director - Network Applications and Intelligence | Director | IT | |
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Manager - OSS | Manager | Finance | |
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Director - Network Planning | Director | IT | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Sr IT Business Consultant (Salesforce Administrator) | Manager | Marketing | |
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Sr. Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Windstream Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Windstream IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Windstream digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Windstream Technographics
Windstream is a Communications organization based in United States,
with around 12000 employees and annual revenues of $4.20 billion.
Windstream operates a diverse technology stack with applications such as
Oracle E-Business Suite, Sterling Background Check and Oracle Field Service Cloud (ex TOA ETAdirect),
covering areas like ERP Financial, BackGround Screening and Field Service Management.
Windstream has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Sterling Talent Solutions.
Windstream recently adopted applications including
Oracle Database 23ai in 2024, Oracle Cloud Infrastructure in 2024 and 6sense Account Engagement Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Windstream’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Windstream’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Windstream technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.