Orange, 92868, CA,
United States
Word & Brown General Agency Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Word & Brown General Agency and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Word & Brown General Agency employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Word & Brown General Agency has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, DocuSign eSignature for Digital Signing in 2019, Neudesic Pulse for Community Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Word & Brown General Agency is running and its propensity to invest more and deepen its relationship with Cisco Systems , Microsoft , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Word & Brown General Agency revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Word & Brown General Agency intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Neudesic, an IBM Company | Legacy | Neudesic Pulse | Community Management | CRM | n/a | 2013 | 2013 |
In 2013, Word & Brown General Agency implemented Neudesic Pulse to strengthen internal communication and collaboration, deploying the Neudesic Pulse application as a Community Management platform across the organization. The deployment was positioned to create a centralized collaboration hub while also enabling embedded social workflows within the business systems employees used daily.
Neudesic Pulse was configured to enable microblogging, expert location and directory services, question and answer threads, task assignment and management, internal group creation and follow capabilities, and connections with external customers and partners. The implementation leveraged the product’s support for on site and cloud deployment models and mobile applications to provide consistent access from desktops and major mobile devices.
The solution integrated with Microsoft SharePoint, CRM and Office 365 so users could surface social interactions and knowledge directly inside core productivity and customer systems. Operational coverage emphasized organization wide collaboration and knowledge sharing, aligning Community Management functionality with business functions for communication, knowledge management, customer engagement and task coordination.
Governance centered on a centralized hub approach complemented by embedded collaboration inside existing systems, enabling workflows to be executed either from the Pulse hub or within SharePoint and Office 365. Rollout emphasized embedding social collaboration into established application workflows to reduce context switching and to position Neudesic Pulse as an operational layer for cross functional interaction.
Company leadership reported that Neudesic Pulse met the stated objective to bring the organization together to collaborate, share ideas, ask questions and get answers, either from a centralized hub or within the business systems in regular use. The Neudesic Pulse implementation served as the organization’s Community Management platform for ongoing employee and partner engagement.
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2008 | 2008 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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