WideOpenWest
7887 East Belleview Avenue Suite 1000,
Englewood, 80111, CO,
United States
Englewood, 80111, CO,
United States
1 720-479-3500
Communications
WideOpenWest Technographics
WideOpenWest Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by WideOpenWest and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1390 WideOpenWest employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that WideOpenWest has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2012, Paradox Olivia Chatbot for Recruiting Chatbot in 2019, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems WideOpenWest is running and its propensity to invest more and deepen its relationship with Microsoft , SAP , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing WideOpenWest revenues, which have grown to $705.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for WideOpenWest intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
WideOpenWest Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP Financial Management | n/a | 2012 | 2012 |
WideOpenWest implemented Microsoft Dynamics GP in 2012 to centralize its finance applications and support core accounting operations. The Microsoft Dynamics GP deployment functions as the company ERP Financial solution, consolidating general ledger, accounts payable, accounts receivable, and financial reporting workflows across the finance organization.
Configuration emphasis targeted standard ERP Financial modules and transactional automation, with Microsoft Dynamics GP configured to support ledger management, AP invoice processing, AR billing, fixed asset accounting, and period close sequencing. The deployment aligns with common ERP Financial functional patterns, including batch posting controls, role based security, and financial reporting feeds.
Integrations explicitly stated in source material include Altec Doclink for document capture and management and ReQlogic for requisition and procurement workflow orchestration, indicating a connected procure to pay and document retention landscape. Operational coverage centers on finance and accounting functions within WideOpenWest, with system administration and application support responsibilities noted for these financial systems.
Ongoing support responsibilities encompass system administration, end user support, and coordination of month end financial processes for Microsoft Dynamics GP alongside integrated document management via Altec Doclink and procurement requisition handling through ReQlogic. Prior experience administering JDE World on iSeries is cited, reflecting continuity in supporting midmarket ERP Financial environments and related backend administration expertise.
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Expense Management | ERP Financial Management |
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2013 | 2013 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Paradox Olivia Chatbot | Recruiting Chatbot | HCM | n/a | 2019 | 2019 |
In 2019, WideOpenWest implemented the Paradox Olivia Chatbot, deploying ParadoxAI on their careers site to support recruiting workflows. Paradox Olivia Chatbot is used as a Recruiting Chatbot and is integrated into the public careers experience to manage initial candidate engagement and conversational interactions.
The implementation focuses on automated candidate outreach, conversational screening, answers to role and process FAQs, and candidate self-scheduling capabilities consistent with Recruiting Chatbot functionality. Paradox Olivia Chatbot was configured to capture candidate intents, qualify basic eligibility factors, and escalate conversations to human recruiters when needed, reflecting standard recruiting automation patterns.
Operational ownership is within Talent Acquisition and recruiting teams in the United States, with the chatbot operating as the front-line engagement channel on WOW careers pages. Governance centered on conversational script management, recruiter handoff protocols, and monitoring of chatbot dialogues to align candidate routing with internal hiring workflows.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010, WideOpenWest implemented Salesforce Field Service (ex ClickSoftware) to orchestrate technician scheduling and dispatch as part of its Field Service Management platform. The deployment supported enterprise field operations tied to call center intake and network operations center workflows across the company serving the Midwest and Southeast US, and it was managed within a 24x7 operational support model.
The implementation included core Field Service Management capabilities for job scheduling and dispatching, appointment time window monitoring, and a triage case review workflow. Development and configuration work leveraged web services, stored procedures, C#.NET, VB.NET, Windows services and web applications to deliver real time alerts and automated scheduling logic, including an Appointment Time Window Jeopardy function to detect and alert when technicians were at risk of missing appointments.
Salesforce Field Service was integrated with Amdocs CRM7 for trouble ticket intake and with ClickSoftware ClickSchedule for detailed schedule orchestration and technician dispatch, enabling ticket to dispatch continuity. The triage application interfaced with network outage monitoring to surface potential incidents to the NOC and trigger proactive field responses, preserving continuity between CRM, scheduling and network monitoring systems.
Operational governance combined Agile development practices with developer-led operations, root cause analysis across internal teams and third party vendors, and continuous on-call support. Explicit outcomes recorded in the implementation included reduced dispatcher phone traffic through automated jeopardy alerts and faster proactive responses to customer inquiries, improving situational awareness for network and field operations.
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OSS/BSS | ERP Services and Operations |
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2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Backup as a Service (BaaS) | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at WideOpenWest
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by WideOpenWest Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD WideOpenWest Technographics
WideOpenWest is a Communications organization based in United States,
with around 1390 employees and annual revenues of $705.0 million.
WideOpenWest operates a diverse technology stack with applications such as
Microsoft Dynamics GP, Paradox Olivia Chatbot and Salesforce Field Service (ex ClickSoftware),
covering areas like ERP Financial, Recruiting Chatbot and Field Service Management.
WideOpenWest has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Workday and Salesforce.
WideOpenWest recently adopted applications including
NetCracker BSS/OSS in 2023, Visme Online Document Creator in 2023 and TeamSupport SnapEngage in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of WideOpenWest’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates WideOpenWest’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete WideOpenWest technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.