South Portland, 04106-2399, ME,
United States
Wright Express Fueling Solutions Technographics
Wright Express Fueling Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wright Express Fueling Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1 Wright Express Fueling Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wright Express Fueling Solutions has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2018, Invoca Call Tracking for Call Tracking and Recording in 2018, New Relic APM for Application Performance Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wright Express Fueling Solutions is running and its propensity to invest more and deepen its relationship with Salesforce , Invoca , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wright Express Fueling Solutions revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wright Express Fueling Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wright Express Fueling Solutions Tech Stack and Enterprise Applications
Wright Express Fueling Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Wright Express Fueling Solutions implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website to enable real-time visitor engagement. Salesforce Chat is deployed in the Chatbots and Conversational AI category and is used to drive site-based customer service and inquiry handling for the organization. The deployment is focused on the web channel and is scaled to a lightweight operator model consistent with a small support footprint.
Configuration emphasizes the web chat widget, presence-based routing to live agents, session transcript capture, and scripted response templates to standardize interactions. Governance is enforced through chat queue configuration and basic agent routing rules, with rollout and operational management centered on the website support workflow. Salesforce Chat (formerly Salesforce Live Agent) provides the conversational interface and agent console capabilities required for continuous web engagement in the Chatbots and Conversational AI space.
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Wright Express Fueling Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Invoca | Legacy | Invoca Call Tracking | Call Tracking and Recording | CRM | n/a | 2018 | 2018 |
In 2018, Wright Express Fueling Solutions implemented Invoca Call Tracking on its public website. The deployment embedded Invoca Call Tracking tagging across site pages to capture inbound phone sessions, aligning the company with the Call Tracking and Recording category.
The configuration emphasizes session-level call attribution, recorded call capture, and call analytics tied to web interactions, providing structured call data for marketing and sales workflows. Governance centered on site-level tagging rollout and configuration of attribution and recording rules, with operational ownership focused on web analytics and customer engagement functions.
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Wright Express Fueling Solutions ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2022 | 2022 |
In 2022 Wright Express Fueling Solutions deployed New Relic APM on their public website, establishing a small-scale Application Performance Management footprint focused on web performance visibility. The deployment centers on New Relic APM as the primary monitoring tool for the company website, providing continuous telemetry for customer-facing pages and server-side application processes.
The implementation uses standard APM agent instrumentation across the website stack, combining browser monitoring for front-end performance with application agents for server-side transaction tracing and error capture. Configuration emphasizes real-time performance monitoring, distributed transaction traces, error analytics, and role-based dashboards to surface slow transactions and exceptions relevant to web operations.
Operational coverage is narrowly scoped to the company website and the teams maintaining it, aligning business function impact to web operations and customer-facing digital experience. Governance includes centralized dashboards and alerting workflows to drive incident detection and remediation, with lightweight rollout and ongoing instrumentation managed by the site owners using New Relic APM.
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Wright Express Fueling Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Wright Express Fueling Solutions CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Wright Express Fueling Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Wright Express Fueling Solutions Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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