Middleton, 53562, WI,
United States
WTS Paradigm Technographics
WTS Paradigm Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by WTS Paradigm and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 WTS Paradigm employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that WTS Paradigm has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2012, Microsoft 365 for Collaboration in 2015, Zendesk Service for Customer Support in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems WTS Paradigm is running and its propensity to invest more and deepen its relationship with Intuit , Sage , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing WTS Paradigm revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for WTS Paradigm intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
WTS Paradigm Tech Stack and Enterprise Applications
WTS Paradigm ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2012 | 2012 |
In 2012, WTS Paradigm implemented Intuit Quickbooks Enterprise as its core ERP Financial application. The implementation focused on Quickbooks bookkeeping functions and reporting to support the finance and accounting teams at the 100-employee professional services firm.
Intuit Quickbooks Enterprise was configured to centralize the chart of accounts, maintain the general ledger, and standardize accounts payable and accounts receivable workflows, supporting month-end bookkeeping and management reporting. Configuration and governance work emphasized standardized reporting templates, role-based access and audit trails to enforce bookkeeping controls, and formalized reporting ownership to align the ERP Financial application with the companys professional services billing and financial reporting processes.
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ERP Financial | ERP |
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2018 | 2018 |
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WTS Paradigm Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, WTS Paradigm implemented Microsoft 365 for Collaboration to support internal communications, document management, and client delivery functions across the professional services firm. Microsoft 365 is used on their website and across employee desktops to centralize email, calendaring, and shared document access while aligning Collaboration with business operations.
Configuration emphasized standard Collaboration modules including Exchange Online for mail, SharePoint Online for shared libraries, OneDrive for file sync, and Microsoft Teams for chat and meetings, reflecting a typical collaboration architecture for a roughly 100 person services firm. Integrations focused on embedding Microsoft 365 content and authentication flows into the public site as noted, and operational coverage spanned consulting and operations departments. Governance centered on subscription management, information classification, retention settings, and role based access control to align operational processes with Microsoft 365 security and compliance capabilities.
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WTS Paradigm CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2017 | 2017 |
In 2017, WTS Paradigm implemented Zendesk Service as its Customer Support platform. The deployment places Zendesk Service on the WTS Paradigm website to capture inbound customer inquiries through a web-embedded support flow and route those interactions into a centralized ticketing queue. Functional capabilities deployed align with standard Customer Support workflows, including web ticket capture, agent-facing ticket management, triage and assignment queues, and a knowledge base for self-service.
Operational coverage focuses on client-facing professional services teams within the United States, consolidating customer interactions into Zendesk Service to standardize request intake and handling. Governance and process configuration emphasize centralized triage, assignment and escalation workflows, together with agent console configuration and knowledge management to support consistent responses. The implementation positions WTS Paradigm to use Zendesk Service as the primary Customer Support system surfaced on its public website.
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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WTS Paradigm PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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WTS Paradigm IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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WTS Paradigm CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at WTS Paradigm
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Founder | CXO | Finance | ||||
| Senior Manager of Software Development | Manager | IT | ||||
| CEO | CXO | Finance |
Apps Being Evaluated by WTS Paradigm Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||