Wurth Wood Group
4250 Golf Acres Drive,
Charlotte, 28208, NC,
United States
Charlotte, 28208, NC,
United States
1 704-394-9479
Distribution
Wurth Wood Group Technographics
Wurth Wood Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wurth Wood Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 370 Wurth Wood Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wurth Wood Group has purchased the following applications: FIS GETPAID for AR Automation in 2008, DMSI Agility ERP for Distribution ERP in 2021, Zoho Survey for Survey and Questionnaire in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wurth Wood Group is running and its propensity to invest more and deepen its relationship with FIS Global , Block (ex Square, Inc) , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wurth Wood Group revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wurth Wood Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wurth Wood Group Tech Stack and Enterprise Applications
Wurth Wood Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2008 | 2008 |
In 2008, Wurth Wood Group implemented FIS GETPAID for AR Automation to centralize accounts receivable operations. The deployment supported a commercial portfolio of $9 million and handled heavy order volume of 100 to 200 orders per day.
FIS GETPAID was configured to support core AR Automation capabilities including credit decisioning workflows, collections case management, payments research, and activity tracking for accounts receivable. Configuration emphasized order-level credit authority, enabling independent credit decisions for orders under $500k, and incorporated payment inquiry handling within FIS GETPAID.
Operational responsibility for the system spanned customer service, credit, and collections teams, with daily activity volumes averaging about 50 inbound customer calls and 30 to 40 outbound collection calls. Staff used FIS GETPAID to manage the full lifecycle of receivables activities, from order credit checks through collections outreach.
Governance centered on an internal credit policy and procedures framework, which the company developed and maintained to align with the FIS GETPAID configuration. The implementation positioned Wurth Wood Group FIS GETPAID AR Automation to deliver standardized workflows for accounts receivable, credit underwriting, and collections execution.
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2021 | 2021 |
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Wurth Wood Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Distribution Management Systems | Legacy | DMSI Agility ERP | Distribution ERP | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 Wurth Wood Group implemented DMSI Agility ERP. The DMSI Agility ERP deployment functions as the company Distribution ERP for core order-to-cash, procure-to-pay, and inventory control workflows supporting distribution operations.
The implementation of DMSI Agility ERP centers on order management and purchase order processing, inventory management and allocation controls, pricing and quoting capabilities including gross margin adjustments, and returns management with an established RMA process. Financially aligned functions such as invoicing and issuing credits are handled within the same application footprint, and shipping coordination covers LTL arrangements and courier setup used by inside sales and fulfillment teams.
Operational coverage explicitly includes inside sales, trade account management, vendor relations and procurement, customer service for order exceptions, and warehouse inventory protection. The system supports vendor lead time tracking and price update workflows across a vendor base of over 100 suppliers, and it is used by the Charlotte sales team as part of day-to-day quoting, order entry, and allocation monitoring.
Governance and process changes emphasize standardized order entry and RMA workflows, escalation paths for urgent fulfillment issues, and cross-functional coordination between sales, procurement, and marketing to support website-driven sales activity. DMSI Agility ERP is referenced by users as the central transactional system for managing accounts, purchase orders, inventory status, and customer invoicing.
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Wurth Wood Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho Survey | Survey and Questionnaire | Collaboration | n/a | 2021 | 2021 |
In 2021, Wurth Wood Group implemented Zoho Survey. Zoho Survey is deployed on the Wurth Wood Group website as a Survey and Questionnaire application to capture customer feedback and structured responses from site visitors.
The implementation centers on web-embedded survey forms, template-driven survey creation, conditional logic to route question flows, and response capture with built-in reporting and export capabilities. Configuration emphasized respondent experience and survey administration, using standard Survey and Questionnaire features such as question branching, scoring, and CSV export for downstream analysis. Administrators use the built-in analytics dashboards to monitor response patterns and export raw data for further review.
Operational coverage focuses on customer-facing channels on the corporate website, supporting customer service, sales intake, and marketing feedback collection. Data collected through Zoho Survey is routed into internal follow-up workflows and periodic reporting, with survey administration handled by centralized marketing or customer experience teams.
Governance established controls for survey design standards, response ownership, and reporting cadence to maintain data quality across web touchpoints. Rollout was executed as an embedded web deployment, with administration and results management retained by internal teams rather than outsourced.
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Wurth Wood Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Wurth Wood Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2016 | 2016 |
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Wurth Wood Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Wurth Wood Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Accounting Manager | Manager | Finance | |
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Credit Manager | Manager | Finance | |
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Credit Manager | Manager | Finance | |
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Credit Manager | Manager | Finance | |
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Digital Marketing & E-Commerce Specialist | Manager | Marketing | |
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Customer-oriented Sales Manager | Manager | Customer Service | |
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Customer Service Specialist | Manager | Customer Service | |
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Vice President- Sales, Operations. Member of Executive Team | VP | Sales | |
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Apps Being Evaluated by Wurth Wood Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Wurth Wood Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Wurth Wood Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Wurth Wood Group Technographics
Wurth Wood Group is a Distribution organization based in United States,
with around 370 employees and annual revenues of $70.0 million.
Wurth Wood Group operates a diverse technology stack with applications such as
FIS GETPAID, DMSI Agility ERP and Zoho Survey,
covering areas like AR Automation, Distribution ERP and Survey and Questionnaire.
Wurth Wood Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Distribution Management Systems and Zoho Corp..
Wurth Wood Group recently adopted applications including
Amazon Pay in 2021, DMSI Agility ERP in 2021 and Zoho Survey in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Wurth Wood Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Wurth Wood Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Wurth Wood Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.