Haleiwa, 96712, HI,
United States
Xcel Technographics
Xcel Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Xcel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Xcel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Xcel has purchased the following applications: Block Afterpay for Payment Processing in 2021, Tidio Live Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Xcel is running and its propensity to invest more and deepen its relationship with Block (ex Square, Inc) , Amazon Web Services (AWS) , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Xcel revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Xcel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Xcel Tech Stack and Enterprise Applications
Xcel ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Block (ex Square, Inc) | Legacy | Block Afterpay | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Xcel implemented Block Afterpay on its public ecommerce website to add installment payment capability to the checkout experience. Block Afterpay is deployed as the Payment Processing provider and is embedded into Xcel's site checkout flow as a customer facing payment option. This implementation centralizes online payments and checkout orchestration for the companys web storefront.
The deployment configures Block Afterpay client side checkout components and merchant account features to present installment options, execute payment authorization, and surface settlement and reconciliation through the Block Afterpay dashboard, aligning payment capture with order processing workflows. Operational scope is the online sales channel on Xcel's website, covering payment acceptance, authorization, and merchant settlement for direct consumer transactions. Governance is enforced through checkout configuration and merchant dashboard controls, with technical work focused on embedding Block Afterpay into checkout pages and standard payment processing workflows.
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2021 | 2021 |
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Subscription and Recurring Billing | ERP |
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2021 | 2021 |
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Xcel AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Xcel implemented Tidio Live Chat on its website, adopting a Chatbots and Conversational AI solution to handle on-site customer interactions for its e-commerce storefront. Tidio Live Chat is provisioned as an embedded web chat widget, and the implementation centers on real-time messaging and automated conversational workflows to respond to product inquiries and support requests.
Configuration emphasizes conversational scripts, canned responses, chat-driven lead capture, and basic routing rules, aligning tool behavior with the small company operational model. Administration and ongoing tuning of Tidio Live Chat are managed by the site owner and support staff, with the deployment scoped to the public website and serving customer service and online sales functions.
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Xcel Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Xcel adopted Microsoft 365 for Collaboration. The implementation is a cloud tenant of Microsoft 365 delivering core collaboration capabilities such as Exchange email, Office productivity applications, and cloud document collaboration that align with the needs of a 10 person media business, and Microsoft 365 is referenced on their website as part of customer contact and operational communications.
Deployment architecture is a single tenant subscription managed by internal administrators, with user provisioning, mailbox management, and shared document libraries forming the primary governance controls. Operational scope focuses on content creation and customer communications, with Microsoft 365 serving as the primary Collaboration platform for day to day productivity and internal workflows.
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Xcel eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2005 | 2005 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Product Review Management | eCommerce |
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2021 | 2021 |
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Xcel CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Xcel IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Xcel
Apps Being Evaluated by Xcel Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||