Yami
140 South State College Blvd, Suite 300,
Brea, 92821, CA,
United States
Brea, 92821, CA,
United States
1 909-348-0620
Professional Services
Yami Technographics
Yami Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Yami and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Yami employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Yami has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Kibo Unified Commerce for eCommerce in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Yami is running and its propensity to invest more and deepen its relationship with Salesforce , Google , Kibo Commerce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Yami revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Yami intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Yami Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Yami implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website. The deployment provides Chatbots and Conversational AI capabilities to support customer service and e-commerce support across Yami's United States operations.
Salesforce Chat (formerly Salesforce Live Agent) is embedded as a website chat widget that routes live conversations into Yami's Salesforce environment for agent handling and transcript capture. Functional capabilities configured include real-time chat routing and queuing, agent presence and console handling, canned responses and scripted message templates, chat transcript logging and context capture to customer records, and pre-chat form capture to qualify sessions. Operational coverage centers on the customer support and online order support teams, with governance implemented through routing rules, agent assignment policies, and scripted response playbooks maintained by the support operations team.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Yami implemented Google Workspace (Formerly Google G-Suite) for Collaboration. The deployment established Google Workspace as the primary collaboration platform supporting Yami's professional services communication and document workflows for a 150 employee organization in the United States.
The implementation covered core Collaboration modules, including Gmail for enterprise email, Google Calendar for scheduling, Google Drive for file storage, and Google Docs, Sheets, and Slides for real-time document collaboration. Administrative controls were managed through the Google Admin console, with domain account configuration, group-based sharing policies, and role-based administration to segment duties between IT and business unit owners.
Google Workspace functionality is surfaced on Yami's public website for contact workflows and embedded content, aligning website-facing inquiry routing with internal inboxes and Drive-hosted assets for client documents. Operational coverage spanned corporate, client delivery, and back office teams, applying shared drives and co-authoring to engagement teams and project delivery processes.
Governance emphasized account lifecycle controls, group provisioning, access control settings, and staged user onboarding to enforce consistent sharing and security posture across the tenant. Yami leveraged Collaboration platform capabilities such as real-time co-authoring, version history, and centralized admin policies to standardize document handling and scheduling across business functions.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kibo Commerce | Legacy | Kibo Unified Commerce | eCommerce | eCommerce | n/a | 2021 | 2021 |
In 2021 Yami implemented Kibo Unified Commerce to power its eCommerce presence, deploying the Kibo Platform on its public website. The implementation is explicitly for eCommerce and is positioned to support online merchandising, catalog management, checkout and order flow for the company website.
Kibo Unified Commerce was configured to deliver storefront and catalog capabilities, standard checkout and promotion workflows, and API driven storefront delivery consistent with an eCommerce platform deployment. Configuration emphasis was on product catalog structuring, pricing and promotion rules, and sustaining transactional order capture and confirmation flows through the Kibo Platform.
Operational coverage centers on the company website and online commerce operations within the United States, aligning commerce, merchandising and customer-facing order processing functions under the Kibo environment. The implementation ties Yami, Kibo Unified Commerce, eCommerce and the companys core online merchandising and order management activities together in a single platform footprint.
Governance for the deployment is organized around centralized commerce operations and merchandising workflows, with platform administration and content update processes managed through Kibo Platform tooling. The narrative reflects an implementation focused on stabilizing storefront operations and standard eCommerce functional areas without naming third party systems or additional integrations.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2020 | 2020 |
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API Management | PaaS |
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2020 | 2020 |
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API Management | PaaS |
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2020 | 2020 |
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API Management | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Yami
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Yami Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Yami Technographics
Yami is a Professional Services organization based in United States,
with around 150 employees and annual revenues of $80.0 million.
Yami operates a diverse technology stack with applications such as
Salesforce Chat (formerly Salesforce Live Agent), Google Workspace (Formerly Google G-Suite) and Kibo Unified Commerce,
covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
Yami has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, Google and Kibo Commerce.
Yami recently adopted applications including
Kibo Unified Commerce in 2021, Impact Partnership Cloud in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Yami’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Yami’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Yami technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.