YMCA of Pierce and Kitsap Counties
4717 S 19th St Ste 201,
Tacoma, 98405, WA,
United States
Tacoma, 98405, WA,
United States
1 253-534-7800
Non Profit
YMCA of Pierce and Kitsap Counties Technographics
YMCA of Pierce and Kitsap Counties Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by YMCA of Pierce and Kitsap Counties and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1300 YMCA of Pierce and Kitsap Counties employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that YMCA of Pierce and Kitsap Counties has purchased the following applications: Cadient Talent ATS for Applicant Tracking System in 2012, Hotjar for Customer Experience in 2019, Freshservice for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems YMCA of Pierce and Kitsap Counties is running and its propensity to invest more and deepen its relationship with Cadient Talent , UKG , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing YMCA of Pierce and Kitsap Counties revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for YMCA of Pierce and Kitsap Counties intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
YMCA of Pierce and Kitsap Counties Tech Stack and Enterprise Applications
YMCA of Pierce and Kitsap Counties HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cadient Talent | Legacy | Cadient Talent ATS | Applicant Tracking System | HCM | n/a | 2012 | 2012 |
In 2012, YMCA of Pierce and Kitsap Counties implemented Cadient Talent ATS as its Applicant Tracking System and embedded the Cadient Talent ATS on the organization’s public career site to capture external applicant traffic. The implementation positioned the application as the primary web-facing recruiting channel for the nonprofit, consolidating job postings and candidate intake through the website.
Configuration emphasized standard Applicant Tracking System capabilities, including job requisition publishing, web-based application forms, candidate tracking workflows, role-based access for recruiters and hiring managers, and hiring lifecycle reporting. Operational usage routes external applicants from the career site into HR and talent acquisition workflows, with governance enforced through requisition approval routing and recruiter queue management to support centralized hiring processes across YMCA of Pierce and Kitsap Counties.
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Recruiting | HCM |
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2012 | 2012 |
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YMCA of Pierce and Kitsap Counties CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, YMCA of Pierce and Kitsap Counties implemented Hotjar on its public website. Hotjar serves as a Customer Experience solution to capture behavioral analytics, session recordings, heatmaps and on-page feedback tied to ymcapkc.org. Deployment is site-wide through the Hotjar JavaScript snippet, instrumenting digital program and membership touchpoints across the public site.
Functional modules typically enabled include heatmaps, session recordings, funnel analysis and feedback polls, supporting qualitative UX research and Customer Experience monitoring. Configuration emphasis is on page-level instrumentation and consent-aware tracking settings aligned with nonprofit privacy practices. Governance centers on web analytics and digital engagement teams managing instrumentation, survey lifecycles and feedback workflows.
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Donor and Fundraising Management | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2009 | 2009 |
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YMCA of Pierce and Kitsap Counties ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2020 | 2020 |
In 2020, YMCA of Pierce and Kitsap Counties deployed Freshservice as its IT Service Management platform. Freshservice is implemented as the organization’s IT Service Management solution and is embedded on the ymcapkc.org website to provide a public facing self service portal for members and staff.
The Freshservice implementation centers on standard IT Service Management functional modules, including incident and request ticketing, a self service portal, knowledge base publishing, and basic asset management workflows. Freshservice is configured to capture website submissions and convert them into structured tickets, enabling the IT team to assign, prioritize, and track service requests within the application.
Operational coverage includes internal IT support for YMCA staff across Pierce and Kitsap Counties and member facing support accessed through the website. The deployment models a cloud delivered SaaS architecture, with the Freshservice self service portal embedded in the public site to collect incidents and service requests from both employees and members.
Governance for the implementation emphasizes role based access, ticket routing rules, and priority driven workflows to manage volunteer and staff responders alongside salaried IT staff. Change control and knowledge base publication processes were established to keep the public facing portal content aligned with support procedures and to standardize resolution steps within Freshservice.
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YMCA of Pierce and Kitsap Counties PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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YMCA of Pierce and Kitsap Counties IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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YMCA of Pierce and Kitsap Counties CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at YMCA of Pierce and Kitsap Counties
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Apps Being Evaluated by YMCA of Pierce and Kitsap Counties Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from YMCA of Pierce and Kitsap Counties IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the YMCA of Pierce and Kitsap Counties digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD YMCA of Pierce and Kitsap Counties Technographics
YMCA of Pierce and Kitsap Counties is a Non Profit organization based in United States,
with around 1300 employees and annual revenues of $300.0 million.
YMCA of Pierce and Kitsap Counties operates a diverse technology stack with applications such as
Cadient Talent ATS, Hotjar and Freshservice,
covering areas like Applicant Tracking System, Customer Experience and IT Service Management.
YMCA of Pierce and Kitsap Counties has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cadient Talent, Contentsquare and Freshworks.
YMCA of Pierce and Kitsap Counties recently adopted applications including
Daxko Engage in 2020, Salesforce Pardot in 2020 and Freshservice in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of YMCA of Pierce and Kitsap Counties’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates YMCA of Pierce and Kitsap Counties’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete YMCA of Pierce and Kitsap Counties technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.