YMCA Victoria
502/990 Whitehorse Rd, Box Hill,
Melbourne, 3128, VIC,
Australia
Melbourne, 3128, VIC,
Australia
61 3 9403-5000
Non Profit
YMCA Victoria Technographics
YMCA Victoria Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by YMCA Victoria and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 YMCA Victoria employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that YMCA Victoria has purchased the following applications: TechnologyOne ERP for ERP Financial in 2016, RITEQ Absence Management for Absence and Leave Management in 2016, HappyOrNot for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems YMCA Victoria is running and its propensity to invest more and deepen its relationship with TechnologyOne , Xero , Dayforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing YMCA Victoria revenues, which have grown to $140.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for YMCA Victoria intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
YMCA Victoria Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TechnologyOne | Legacy | TechnologyOne ERP | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, YMCA Victoria implemented TechnologyOne ERP as its ERP Financial application. The TechnologyOne ERP deployment supported multi-site finance operations across YMCA Victoria, covering accounts receivable processing, general journal entries and purchase order creation for multiple sites including Fairfield, and centralized core financial transaction capture under the TechnologyOne ERP platform.
Functional coverage emphasized accounts receivable workflows, including manual invoice creation for multiple sites, weekly direct debit processing, monthly statement and reminder processing, and debtor follow up including direct communications with debt collections. The finance configuration also encompassed general ledger month end journal processing, bank reconciliations across multiple bank accounts, receipting and banking of cheques, internal invoicing and some payroll-related matters, while purchase order creation and basic procure-to-pay activities were operationalized within the ERP Financial scope.
Operational detail logged by an Accounts Receivable Specialist shows routine activities such as setting up new customer accounts, raising manual invoices for a number of different sites, processing end of month general journal entries, executing weekly direct debits and completing bank reconciliations to provide leave cover. The deployment supported finance teams across YMCA Victoria sites, with staff handling debtor contact, statement production and reminders, and compliance interactions tied to program participants including working with children checks and communications with people with disabilities. TechnologyOne ERP functioned as the transactional backbone for these receipting, billing and banking processes.
Governance and process transformation efforts were evident in targeted invoicing efficiency work, where staff created complex Excel workbooks using macros, pivot tables and lookup formulas to streamline invoice generation and reconciliation. Standardized cycles for direct debits, statements and reminder processing were embedded into operational practice, and responsibilities for raising purchase orders, cheque processing and basic payroll-related entries were formalized within the ERP Financial configuration.
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ERP Financial | ERP Financial Management |
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2016 | 2016 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dayforce | Legacy | RITEQ Absence Management | Absence and Leave Management | HCM | n/a | 2016 | 2016 |
In 2016 YMCA Victoria implemented RITEQ Absence Management to manage Absence and Leave Management for its Australian workforce. The deployment covered all staff including the Executive Leadership Team, and the implementation was positioned to support payroll and HR workflows during stand down periods across Australia.
RITEQ Absence Management was configured to expose an Employee Self Service interface with an Absence tab for leave requests and an Accruals tab for balance visibility. The configuration included standard absence request workflows, support for requesting Annual Leave in instalments combined with Leave Without Pay, and a manual accrual refresh cadence aligned to the fortnightly pay run.
Operationally ADP was used as the authoritative source for leave balances, with RITEQ Employee Self Service reflecting accruals after a manual refresh following each fortnightly payroll. The implementation specified that staff must submit leave requests through RITEQ ESS to be paid, payroll retained the ability to approve leave for staff on stand down while facilities were closed, and managers were not required to approve those specific stand down related requests.
Governance and policy integration were explicit in the rollout, leadership instructed staff with accrued annual leave above two weeks and receiving JobKeeper to take leave, and the Executive Leadership Team were included in that request while some ELT members continued to work during their annual leave to support staff. Long Service Leave entitlements were retained in ADP for visibility, requests for Long Service Leave remained paper based and were routed to payroll, and the implementation documentation reiterated that entitlements continue to accrue during stand down in line with legislation.
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Applicant Tracking System | HCM |
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2023 | 2023 |
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Core HR | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2021 | 2021 |
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Onboarding | HCM |
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2022 | 2022 |
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Payroll | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HappyOrNot | Legacy | HappyOrNot | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018 YMCA Victoria partnered with HappyOrNot to deploy customer feedback terminals as part of its Customer Experience program. YMCA Victoria became the first fitness facility company in Australia to adopt HappyOrNot, installing Smiley Terminals across 19 centres in Melbourne, including the busiest facilities which average over 1,000 visits a day.
The implementation centered on physical HappyOrNot Smiley Terminals positioned at consumer touchpoints to capture voice of all customers, enabling instant customer and employee satisfaction reporting. Functional capabilities implemented include real-time feedback capture, anonymous point-of-service satisfaction scoring, and centralized reporting for frontline managers to triage and respond to issues quickly. Since the November 2018 launch more than 70,000 customer responses have been recorded, extending feedback coverage beyond the existing member database reached by Net Promoter and scheduled surveys.
Operational scope covered 19 YMCA centres across Melbourne and impacted customer experience operations and centre-level management, with the Head of Customer Experience and CRM using the continuous feedback stream to inform operational responses. The deployment emphasized capturing casual users as well as members, shifting measurement from intermittent surveys to continuous moment-of-truth feedback collection. No specific system integrations were disclosed in the source material.
Rollout governance focused on staged placement in high-traffic sites to maximize sampling and create an operational workflow where centre managers receive actionable insights to respond quickly and effectively to customer issues. The HappyOrNot deployment provided YMCA Victoria with a persistent voice of customer feed to support customer experience and CRM decisioning across its Melbourne centre network.
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IT Decision Makers and Key Stakeholders at YMCA Victoria
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Apps Being Evaluated by YMCA Victoria Executives
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FAQ - APPS RUN THE WORLD YMCA Victoria Technographics
YMCA Victoria is a Non Profit organization based in Australia,
with around 5000 employees and annual revenues of $140.0 million.
YMCA Victoria operates a diverse technology stack with applications such as
TechnologyOne ERP, RITEQ Absence Management and HappyOrNot,
covering areas like ERP Financial, Absence and Leave Management and Customer Experience.
YMCA Victoria has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TechnologyOne, Dayforce and HappyOrNot.
YMCA Victoria recently adopted applications including
LiveHire ATS in 2023, HROnboard in 2022 and Cornerstone Learning Suite in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of YMCA Victoria’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates YMCA Victoria’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete YMCA Victoria technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.