List of HappyOrNot Customers
Tampere, 33100,
Finland
Since 2010, our global team of researchers has been studying HappyOrNot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased HappyOrNot for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using HappyOrNot for Customer Experience include: Elkjop, a Norway based Retail organisation with 12000 employees and revenues of $2.19 billion, YMCA Victoria, a Australia based Non Profit organisation with 5000 employees and revenues of $140.0 million, Town of Paradise Valley, a United States based Government organisation with 112 employees and revenues of $43.0 million, Western Pacific Building Materials, a United States based Distribution organisation with 150 employees and revenues of $20.0 million, HappyOrNot, a Finland based Professional Services organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using HappyOrNot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The HappyOrNot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Elkjop | Retail | 12000 | $2.2B | Norway | HappyOrNot | HappyOrNot | Customer Experience | 2020 | n/a |
In 2020, Elkjop implemented HappyOrNot on its public website, deploying the HappyOrNot feedback experience to capture customer sentiment at online touchpoints. This work is categorized under Customer Experience and was focused on web-based feedback collection across Elkjop's e-commerce pages. The implementation used embedded HappyOrNot widgets to instrument key customer journeys on the digital storefront for real-time sentiment capture. Functional capabilities included browser-side feedback collection, immediate sentiment reporting, and access to HappyOrNot analytics dashboards for CX review. Integrations were limited to website-level embedding and client-side event capture rather than enterprise backend system integration. Operational scope centered on the online storefront and supported customer service and digital experience teams within Elkjop's Norway operations.
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HappyOrNot | Professional Services | 100 | $10M | Finland | HappyOrNot | HappyOrNot | Customer Experience | 2015 | n/a |
In 2015, HappyOrNot implemented HappyOrNot as its Customer Experience application on the company website to capture visitor feedback and surface customer sentiment. The implementation used web-embedded feedback touchpoints and a lightweight JavaScript tag to record responses at point of interaction, aligning the HappyOrNot Customer Experience deployment with standard site instrumentation patterns for customer feedback capture.
Configuration centered on feedback collection modules and centralized reporting, including real-time dashboards, configurable feedback widgets for desktop and mobile, and an administrative console for managing questions and display logic. The implementation included exportable data feeds and API access for downstream analysis, supporting operational workflows around daily monitoring and periodic review by cross-functional teams.
Operational coverage was focused on the public website and customer-facing touchpoints, with business function ownership shared across customer service, product management, and digital analytics. Governance emphasized a central administration model with role based access to reporting and widget configuration, and rollout was executed as an embedded site capability rather than an enterprise application change.
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Laakarikeskus Karhulinna | Healthcare | 10 | $1M | Finland | HappyOrNot | HappyOrNot | Customer Experience | 2023 | n/a |
In 2023, Laakarikeskus Karhulinna deployed HappyOrNot. Laakarikeskus Karhulinna implemented HappyOrNot on their website to capture patient feedback and measure patient satisfaction, positioning the solution as the clinic's Customer Experience capture layer for patient-facing interactions.
The deployment uses an embedded web feedback widget and the HappyOrNot feedback console to collect real-time sentiment from visitors to the clinic website, providing structured smiley-based responses and open-text input where supported. Operational ownership is assigned to clinic administrative staff who monitor incoming feedback, define simple response workflows, and adjust front-desk and outpatient service procedures based on aggregated feedback trends, keeping the scope focused on the single clinic website and patient engagement touchpoints.
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Town of Paradise Valley | Government | 112 | $43M | United States | HappyOrNot | HappyOrNot | Customer Experience | 2020 | n/a |
In 2020, Town of Paradise Valley implemented HappyOrNot as a Customer Experience application on its public website. The deployment places HappyOrNot web embedded feedback widgets on municipal pages to capture resident and visitor satisfaction at digital touchpoints, using short form sentiment prompts and optional comment capture to feed vendor dashboards and data export feeds. HappyOrNot is used to aggregate satisfaction signals and provide real time visibility into web visitor sentiment through the platform interface.
Operational ownership is aligned to municipal communications and customer service workflows, routing captured feedback to website administrators and service teams for triage and response. The implementation affects public facing business functions such as citizen services, permitting, and recreation information by delivering continuous sentiment capture on the website, and it supports structured feedback governance through dashboard monitoring and regular review processes.
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Western Pacific Building Materials | Distribution | 150 | $20M | United States | HappyOrNot | HappyOrNot | Customer Experience | 2020 | n/a |
In 2020, Western Pacific Building Materials deployed HappyOrNot as a Customer Experience solution on its corporate website. The implementation embeds the HappyOrNot web feedback widget across key site pages to capture visitor sentiment at the point of digital interaction, focusing the deployment on external customer touchpoints rather than internal systems.
The configuration emphasizes real-time feedback capture and the HappyOrNot analytics dashboard for aggregate scoring and trend analysis. Implemented capabilities include rating collection, free-text comment capture, and time-stamped event logging, with segmentation by page or interaction to support digital experience monitoring.
Operational scope centers on customer service and marketing functions, with the HappyOrNot reporting interface provisioned to those teams for ongoing monitoring and response. Governance is structured around dashboard-driven review cycles and role-based access to feedback data, aligning the Customer Experience application with continuous sentiment monitoring for Western Pacific Building Materials.
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Non Profit | 5000 | $140M | Australia | HappyOrNot | HappyOrNot | Customer Experience | 2018 | n/a |
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