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Yorkshire Building Society
Location
Yorkshire House, Yorkshire Dr,
Bradford, BD5 8LJ,
United Kingdom
Website
https://www.ybs.co.uk/
Phone
44 34 5120-0805
Artw industry
Banking and Financial Services
Employee
Revenue

Yorkshire Building Society Technographics

Yorkshire Building Society Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Yorkshire Building Society and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3300 Yorkshire Building Society employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Yorkshire Building Society has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2014, OutSystems Platform for Apps Development in 2019, Cisco Rostrvm CallGuide for Call Center in 2016 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Yorkshire Building Society is running and its propensity to invest more and deepen its relationship with Microsoft , OutSystems , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Yorkshire Building Society revenues, which have grown to $1.34 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Yorkshire Building Society intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Yorkshire Building Society Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2014 2014
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
OutSystems Legacy OutSystems Platform Apps Development PaaS n/a 2019 2019
Extract, Transform, and Load (ETL), Data Replication PaaS 2014 2014
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Cisco Systems Legacy Cisco Rostrvm CallGuide Call Center CRM n/a 2016 2016 In 2016 Yorkshire Building Society deployed Cisco Rostrvm CallGuide as a Call Center application to strengthen customer contact capabilities across its UK retail banking channels. The Cisco Rostrvm CallGuide implementation centered on delivering centralized telephony control and agent-facing tools to support customer service and contact handling within the bank. The deployment included category-aligned functional modules such as interactive voice response, automatic call distribution, agent desktop and call scripting, and real-time reporting for contact center operations. Configuration emphasized skill based routing and CTI enabled agent workflows, consistent with standard Call Center operational patterns. Integrations were scoped to connect Cisco Rostrvm CallGuide with the societys telephony infrastructure and internal customer support processes, and the public website was instrumented using tag management for digital analytics. Operational coverage targeted customer service and contact center teams supporting retail banking channels across the United Kingdom. Governance focused on establishing contact center operational controls, agent training on the Cisco Rostrvm CallGuide platform, and service level workflow definitions to standardize call handling and escalation. Yorkshire Building Society Cisco Rostrvm CallGuide Call Center is positioned to be the primary platform for customer contact operations and telephony orchestration within the organization.
Call Center CRM 2018 2018
Call Center CRM 2016 2016
Call Center, Customer Experience CRM 2016 2016
Call Tracking and Recording CRM 2017 2017
CRM CRM 2018 2018
Customer Engagement CRM 2015 2015
Customer Experience CRM 2017 2017
Data Management Platform CRM 2016 2016
Interactive Voice Response (IVR) CRM 2018 2018
Marketing Analytics CRM 2015 2015
Marketing Automation CRM 2018 2018
Marketing Automation CRM 2016 2016
Social Media Management CRM 2019 2019
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Chatbots and Conversational AI AI-Powered Application 2017 2017
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Core Banking ERP Services and Operations 2019 2019
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
eCommerce eCommerce 2015 2015
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Employee Recognition and Rewards Management HCM 2017 2017
HR Service Delivery HCM 2015 2015
Workforce Management HCM 2014 2014
Workforce Management HCM 2018 2018
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
ERP Financial ERP Financial Management 2015 2016
Expense Management ERP Financial Management 2015 2015
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Governance, Risk and Compliance TRM 2021 2021
Governance, Risk and Compliance TRM 2019 2020
Risk Management TRM 2019 2019
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
PBX, VoiP and Phone Systems Collaboration 2017 2017
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Secure Web Gateways (SWG) CyberSecurity 2011 2011
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Web Content Management Content Management 2022 2022
IT Decision Makers and Key Stakeholders at Yorkshire Building Society
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Yorkshire Building Society Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Yorkshire Building Society Technographics

Yorkshire Building Society is a Banking and Financial Services organization based in United Kingdom, with around 3300 employees and annual revenues of $1.34 billion.

Yorkshire Building Society operates a diverse technology stack with applications such as Microsoft Azure Cloud Services, OutSystems Platform and Cisco Rostrvm CallGuide, covering areas like Application Hosting and Computing Services, Apps Development and Call Center.

Yorkshire Building Society has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, OutSystems and Cisco Systems.

Yorkshire Building Society recently adopted applications including Liferay Digital Experience Platform (DXP) in 2022, OneTrust Cookie Consent in 2021 and OutSystems Platform in 2019, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Yorkshire Building Society’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Yorkshire Building Society’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Yorkshire Building Society technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.