Zara USA
500 5th Avenue, Suite 400,,
New York, 10110, NY,
United States
New York, 10110, NY,
United States
1 855-635-9272
Retail
Zara USA Technographics
Zara USA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zara USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 Zara USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zara USA has purchased the following applications: SAP S/4 HANA for ERP Financial in 2021, ADP Vantage HCM - ACA and benefits for Benefits Administration in 2017, Slack Connect for Collaboration in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zara USA is running and its propensity to invest more and deepen its relationship with SAP , Alibaba , Klarna or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zara USA revenues, which have grown to $3.64 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zara USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zara USA Tech Stack and Enterprise Applications
Zara USA ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2021 | 2021 |
In 2021, Zara USA implemented SAP S/4 HANA for ERP Financial functions to centralize accounting, statutory reporting, and the financial close process. Zara USA SAP S/4 HANA ERP Financial was aligned with the Inditex Group management model and internal control framework, positioning the application as the primary system for core financial management and reporting functions.
The deployment was configured to support standard ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, fixed asset accounting, consolidation and period close orchestration, and IFRS reporting workflows. Configuration work emphasized internal control instrumentation and automated close procedures consistent with ERP Financial category best practices.
The implementation operates alongside other financial software tools used to draw up financial information, and integration points were managed to support data consolidation and reporting across units. Operational coverage targeted the Financial Department, including specialized units and heads of financial areas in each country, with workflows designed to support country level statutory reporting and group consolidation.
Governance and operational readiness relied on an annual training program for new heads of financial areas and specialized courses delivered by internal staff. Recorded training topics include the Internal Control System over Financial Reporting, COSO Internal Control Integrated Framework, updates on international accounting standards IFRS, and Financial management in SAP S/4 HANA, tying application usage to the Group internal control and reporting governance model.
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Payment Processing | ERP |
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2016 | 2016 |
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Payment Processing | ERP |
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2020 | 2020 |
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Zara USA HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Vantage HCM - ACA and benefits | Benefits Administration | HCM | n/a | 2017 | 2017 |
In 2017 Zara USA implemented ADP Vantage HCM - ACA and benefits to centralize Benefits Administration for its U S and Puerto Rico workforce. The implementation of ADP Vantage HCM - ACA and benefits was positioned to support benefits administration for more than 6,000 employees and to provide operational coverage across corporate HR and 90 plus retail stores.
The deployment encompassed core benefits modules including Medical, Dental, Vision, Flexible Spending, Term Life insurance, COBRA administration, Short Term Disability, Long Term Disability, and additional voluntary plans. Configuration work included imputed income premium calculations for domestic partners and system configuration for deductions, with User Acceptance Testing in an ADP testing environment and oversight of new benefits moved into live production.
Operational integrations and workflows tied benefits administration to payroll and finance through bi weekly reporting to reconcile benefits deductions and monthly reconciliation of benefits invoices submitted to Finance. The HR team used ADP Vantage HCM - ACA and benefits for self service enrollment troubleshooting, they coordinated with ADP to resolve system issues beyond in house capabilities, and they handled full cycle leave of absence administration, state program compliance, and workers compensation claims across 90 plus stores.
Governance and process changes included weekly reporting of newly eligible employees, auditing of enrollment windows, and regular testing and rollout governance for new benefit offerings. The program also incorporated in store training for HR Administrators and Managers, coordination of company health events, and ad hoc HRIS and payroll reporting projects to support multi state compliance and operational consistency.
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Core HR | HCM |
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2017 | 2017 |
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Onboarding | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2008 | 2008 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Zara USA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Zara USA deployed Slack Connect from Salesforce as a strategic Collaboration platform. Zara USA implemented Slack Connect in 2022 to provide shared channels and real-time messaging capabilities that support cross-organizational communication and external partner collaboration, positioning Slack Connect as a core Collaboration tool for the company.
Using Slack on their website is observed, indicating Slack components are surfaced as part of public-facing touchpoints or embedded collaboration workflows. The implementation appears to leverage Slack Connect capabilities common to the Collaboration category, including shared channels, threaded messaging, file sharing, and administrative controls for channel and member management.
Governance and operational coverage align with standard Collaboration deployments, with channel-level administration and external connection controls expected to manage partner access and communication workflows. Zara USA Slack Connect Collaboration supports business functions centered on communication and coordination across internal teams and external partners, consistent with Collaboration platform usage at scale.
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Zara USA eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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eCommerce Fraud Protection | eCommerce |
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2016 | 2016 |
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eCommerce Fraud Protection | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Product Information Management | eCommerce |
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2019 | 2019 |
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Zara USA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Zara USA ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Zara USA TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Zara USA PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Zara USA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Zara USA CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Zara USA
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Zara USA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Zara USA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Zara USA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Zara USA Technographics
Zara USA is a Retail organization based in United States,
with around 7000 employees and annual revenues of $3.64 billion.
Zara USA operates a diverse technology stack with applications such as
SAP S/4 HANA, ADP Vantage HCM - ACA and benefits and Slack Connect,
covering areas like ERP Financial, Benefits Administration and Collaboration.
Zara USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, ADP and Salesforce.
Zara USA recently adopted applications including
Slack Connect in 2022, Twilio Segment in 2022 and FullStory in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Zara USA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Zara USA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Zara USA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.