Tel Aviv, 6777112,
Israel
Zigzag Mailing and Logistics Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Zigzag Mailing and Logistics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 180 Zigzag Mailing and Logistics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zigzag Mailing and Logistics has purchased the following applications: Microsoft 365 for Collaboration in 2015, PickPack Streamline for Real-Time Transportation Visibility in 2019, Zendesk Service for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zigzag Mailing and Logistics is running and its propensity to invest more and deepen its relationship with Microsoft , PickPack , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zigzag Mailing and Logistics revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zigzag Mailing and Logistics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 Zigzag Mailing and Logistics implemented Microsoft 365 as a Collaboration platform for its Israel operations. The Microsoft 365 deployment was provisioned to support core business functions including internal communications, document management, and team collaboration across administrative and logistics teams.
The implementation used Microsoft 365 components such as Exchange Online for corporate email, SharePoint Online for intranet and document libraries, Microsoft Teams for real-time collaboration, and OneDrive for Business for user file sync and mobile access. Configuration centered on tenant level administration, mailbox and site provisioning, channel and team structure in Microsoft Teams, and role aligned licensing to fit a mid market organization of approximately 180 employees.
Their public website also surfaces Microsoft 365 assets, indicating Microsoft 365 is used both for internal collaboration and for web facing components. Operational governance was organized around centralized tenant administration, role based licensing and defined mailbox and document lifecycle workflows to align collaboration controls with logistics and administrative business processes.
|
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PickPack | Legacy | PickPack Streamline | Real-Time Transportation Visibility | SCM | n/a | 2019 | 2019 |
In 2019, Zigzag Mailing and Logistics implemented PickPack Streamline, a Real-Time Transportation Visibility application, and is listed as a customer on the vendor site. The implementation positioned PickPack Streamline to deliver continuous shipment-level visibility and operational event sequencing across Zigzag operations.
PickPack Streamline was configured to provide real-time GPS tracking, ETA calculation, geofencing-based arrival and departure events, exception and delay alerts, proof of delivery capture, and driver mobile workflows. The deployment included role-based dashboards for dispatch and operations, configurable event taxonomy for automated notifications, and workflow orchestration for dispatch-to-driver handoffs.
Integrations were implemented using standard transport visibility patterns, linking vehicle telematics feeds, mobile driver applications, and internal operational systems via RESTful APIs and webhook event streams. Governance and rollout emphasized joint ownership between operations and IT, device onboarding and data quality controls, and standardized escalation workflows across dispatch, fleet management, and customer service functions.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Zigzag Mailing and Logistics deployed Zendesk Service as their customer-facing support platform in the Customer Support category. The implementation is centered on Zendesk Service being exposed on the company website to capture and manage inbound customer inquiries for the Israel-based transportation and logistics operator.
The rollout emphasizes core Customer Support capabilities typical of web-embedded service platforms, including ticketing and case management, a web support widget for self-service intake, a knowledge base for guided responses, and agent workspace configuration with macros and predefined views. Configuration work focused on queue definitions, SLA rules, and role-based agent permissions to align with customer service and operations workflows.
Operational coverage is scoped to customer service and operations teams handling shipment inquiries, delivery exceptions, and customer communications, with Zendesk Service implemented as the central intake point on the public website. The deployment architecture places Zendesk Service as the primary public channel, consolidating web-submitted tickets for internal agent processing within Israel.
Governance was defined around ticket routing, escalation workflows, and access controls, with prioritized ticket queues and defined agent responsibilities to support day-to-day support operations. The narrative centers on using Zendesk Service to centralize customer-facing support processes and standardize response workflows within Zigzag Mailing and Logistics.
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