ZIM
9 Andrei Sakharov Street 15067 Matam,
Haifa, 3190500,
Israel
Haifa, 3190500,
Israel
972 4-865-2000
Transportation
ZIM Technographics
ZIM Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ZIM and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4850 ZIM employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ZIM has purchased the following applications: JOOPY Merit for Performance and Goal Management in 2017, Hour One for Generative AI Platforms in 2024, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ZIM is running and its propensity to invest more and deepen its relationship with Incentives Solutions , Hour One , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ZIM revenues, which have grown to $8.43 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ZIM intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ZIM Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Incentives Solutions | Legacy | JOOPY Merit | Performance and Goal Management | HCM | n/a | 2017 | 2017 |
In 2017, ZIM engaged Incentives Solutions to deploy JOOPY Merit in a global rollout for its sales organization, initiating an implementation branded internally as ZIMCENTIVE and launched to employees in early December. The deployment targeted ZIMs sales performance and forecasting processes and is categorized under Performance and Goal Management.
The implementation configured JOOPY Merit to automate commission models, manage sales targets, and support daily performance data loading, establishing functional capability for commission calculation and target visibility. JOOPY Merit was provisioned to handle target management workflows and goal and bonus administration consistent with Performance and Goal Management functionality, with goal and bonus usage inferred from the case emphasis on target management.
Operational coverage included ZIMs globally distributed sales force with headquarters in Israel, and the project included a staged mobile visibility rollout that began in 2018 to extend sales access to commission and target data. Daily performance data loading was implemented to ensure up to date sales performance feeds into JOOPY Merit, supporting quarterly forecasting cycles.
Governance and rollout emphasized a branded internal adoption approach, ZIMCENTIVE, with Incentives Solutions leading configuration and launch activities. The case study documents improved transparency and enhanced quarterly commission forecasting as outcomes of the JOOPY Merit implementation.
|
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hour One | Legacy | Hour One | Generative AI Platforms | AI Development | n/a | 2024 | 2024 |
In 2024, ZIM used Hour One to convert compliance and mandatory training into avatar led videos. The deployment used Hour One as a Generative AI Platforms solution and focused on learning and development across ZIM's organization, covering global operations and Israel.
Implementation emphasized rapid content production, producing dozens of training modules quickly and standardizing content formats into avatar led video modules. Hour One was configured to support repeated module creation and iteration, enabling the learning team to scale mandatory training without rebuilding video production workflows.
The rollout centered on training and compliance functions within human resources and learning departments, embedding Hour One outputs into existing learning workflows. Operational coverage was organization wide with explicit regional coverage in Israel.
According to the vendor case study, the Hour One deployment resulted in roughly 3x engagement and 2x completion rates for the converted modules, outcomes reported by the vendor. The case study cites dozens of avatar led modules produced as the basis for those engagement and completion improvements.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, ZIM deployed LivePerson Conversational Cloud on its website. ZIM uses LivePerson Conversational Cloud, a Chatbots and Conversational AI solution, to support customer service and commercial web engagement.
The LivePerson Conversational Cloud implementation is configured as a cloud hosted web chat layer embedded in ZIMs public site, providing conversational workflows, intent classification, automated responses and live agent handoff consistent with Chatbots and Conversational AI capabilities. LivePerson Conversational Cloud orchestrates session routing and conversational state management, and it exposes dashboards and reporting typical for conversational platforms.
Operational coverage is focused on customer service and online commercial inquiry channels, with governance centered on conversation flow design, response content controls and escalation rules to agents. The deployment emphasizes web based customer engagement and centralized conversational policy controls, aligning the application, ZIM and the Chatbots and Conversational AI category with front line contact functions.
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
|
2018 | 2018 |
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Blockchain Platform | Blockchain |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
|
2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Web Content Management | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
|
2021 | 2021 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Real-Time Transportation Visibility | SCM |
|
2021 | 2021 |
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Transportation Management | SCM |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Account Based Marketing | CRM |
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2022 | 2022 |
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CRM | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
|
2017 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Incentive Compensation Management | SPM |
|
2017 | 2017 |
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Sales Performance Management | SPM |
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2017 | 2017 |
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Sales Performance Management | SPM |
|
2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
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IT Decision Makers and Key Stakeholders at ZIM
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by ZIM Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD ZIM Technographics
ZIM is a Transportation organization based in Israel,
with around 4850 employees and annual revenues of $8.43 billion.
ZIM operates a diverse technology stack with applications such as
JOOPY Merit, Hour One and LivePerson Conversational Cloud,
covering areas like Performance and Goal Management, Generative AI Platforms and Chatbots and Conversational AI.
ZIM has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Incentives Solutions, Hour One and LivePerson.
ZIM recently adopted applications including
Hour One in 2024, Zoominfo Platform in 2022 and CodeTwo Email Signatures in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ZIM’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ZIM’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ZIM technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.