Zipcar UK
Avis Budget House,
Bracknell, RG12 2EW,
United Kingdom
Bracknell, RG12 2EW,
United Kingdom
44 33 3240-9000
Automotive
Zipcar UK Technographics
Zipcar UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zipcar UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 207 Zipcar UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zipcar UK has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2020, Autofleet for Fleet Management in 2019, Zendesk Service for Customer Support in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zipcar UK is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Microsoft , Autofleet Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zipcar UK revenues, which have grown to $44.7 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zipcar UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zipcar UK Tech Stack and Enterprise Applications
Zipcar UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Zipcar UK deployed Zoom as a web-facing conferencing solution. Zipcar UK uses Zoom on their website to provide hosted audio and video interactions for external stakeholders, positioning Zoom as the primary Audio Video and Web Conferencing application supporting customer engagement and external meeting workflows.
The implementation surfaces Zoom meeting links and embedded meeting client sessions directly on the Zipcar UK website, consistent with Audio Video and Web Conferencing functional workflows such as scheduled one to one meetings, group calls, and screen sharing for customer support and partner interactions. Operational coverage centers on customer-facing and support functions, with the deployment architecture oriented around web delivery of conferencing capability and scheduling integration into site workflows.
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Collaboration | Collaboration |
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2016 | 2016 |
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Zipcar UK SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Autofleet Systems | Legacy | Autofleet | Fleet Management | SCM | n/a | 2019 | 2019 |
In 2019, Zipcar UK implemented Autofleet for Fleet Management. The deployment targeted car sharing operations optimization and EV charging and electrification planning across Zipcar UK operations in the United Kingdom and with a Europe-facing planning focus.
Autofleet configuration emphasized utilization-optimization and EV charging scheduling as primary modules, with inferred use of vehicle assignment and dynamic scheduling workflows consistent with Fleet Management platforms. Implementation work included configuring availability forecasting, utilization-optimization rules, and charging window scheduling to align vehicle availability with car sharing demand and operational workflows.
Operational scope covered fleet operations and operational planning functions within Zipcar UK, supporting electrification planning across its UK and European activity. Governance shifted toward centralized fleet planning and coordinated charging schedules to manage vehicle allocations and reduce downtime. Reported outcomes from the engagement include reduced vehicle downtime and improved utilization across its UK fleet.
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Zipcar UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2017 | 2017 |
In 2017 Zipcar UK deployed Zendesk Service as its Customer Support solution on its website. Zipcar UK implemented Zendesk Service to centralize customer inquiries originating from the public site, enabling ticket capture via web forms and an embedded support widget. The deployment targeted the companys UK customer service operations and the online member support channel.
Zendesk Service was configured to deliver core ticketing, knowledge base, chat and email support workflows, using templated responses, automated routing, SLA handling and workflow macros. Configuration emphasized ticket lifecycle management, agent workspaces and knowledge management to support member onboarding, booking and roadside assistance related inquiries. The implementation leveraged standard Customer Support capabilities such as multi channel ticket consolidation and automation to align digital intake with agent processing workflows.
The implementation used an embedded Zendesk Service widget on the website for issue capture, with tickets persisted in Zendesk Service and surfaced to agents through the Zendesk interface. Data flows were organized around web generated tickets and email, with backend routing and escalation rules configured inside Zendesk Service to maintain agent visibility and case continuity. Operational coverage focused on the online support channel and agent handling through the Zendesk Service platform.
Governance centered on agent role configuration, ticket triage workflows and escalation paths managed within Zendesk Service, alongside knowledge base governance to maintain public help content. Rollout and operational ownership were positioned within customer service to ensure consistent handling of member requests through the website. The Zipcar UK Zendesk Service Customer Support relationship documents the application as the central system of record for online member support operations.
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Zipcar UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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Zipcar UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Zipcar UK
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Zipcar UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Zipcar UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Zipcar UK digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Zipcar UK Technographics
Zipcar UK is a Automotive organization based in United Kingdom,
with around 207 employees and annual revenues of $44.7 million.
Zipcar UK operates a diverse technology stack with applications such as
Zoom, Autofleet and Zendesk Service,
covering areas like Audio Video and Web Conferencing, Fleet Management and Customer Support.
Zipcar UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zoom Video Communications, Autofleet Systems and Zendesk.
Zipcar UK recently adopted applications including
Fastly in 2021, Amazon CloudFront in 2021 and Zoom in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Zipcar UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Zipcar UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Zipcar UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.