Zoom Communications
55 Almaden Boulevard, 6th Floor,
San Jose, 95113, CA,
United States
San Jose, 95113, CA,
United States
1 888-799-9666
Professional Services
Zoom Communications Technographics
Zoom Communications Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zoom Communications and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7412 Zoom Communications employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Zoom Communications has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2016, Lever by Employ for Applicant Tracking System in 2013, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zoom Communications is running and its propensity to invest more and deepen its relationship with Oracle , Stripe , Wells Fargo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zoom Communications revenues, which have grown to $4.67 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zoom Communications intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zoom Communications Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
In 2016 Zoom Communications implemented Oracle NetSuite ERP as its ERP Financial system, positioning Oracle NetSuite ERP as the cloud-hosted financial system of record for the company. The implementation was managed by Zooms Enterprise Systems team, which concurrently administered Salesforce, Zuora, Netsuite, Workday, Mulesoft, and FreshService, enabling centralized application ownership across IT and business stakeholders.
Oracle NetSuite ERP was configured with core financial modules typical for ERP Financial deployments, including general ledger, accounts payable, accounts receivable, and billing, and was instrumented to support order-to-cash and revenue recognition workflows. Integrations were executed through the existing integration layer, with Mulesoft used for orchestration between NetSuite and commercial systems, Salesforce and Zuora supporting sales and billing flows, and Workday providing HR master data synchronization for employee-related finance processes.
Operational scope covered Sales Operations, HR, IT, and onshore and offshore Finance teams, with the Enterprise Systems group enforcing cross-functional change control and release coordination. Governance emphasized centralized configuration management, integrated deployment orchestration, and operational handoffs to finance and sales operations teams to support day-to-day transactional processing and ongoing integration maintenance.
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ERP Financial | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2019 | 2019 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Subscription and Recurring Billing | ERP Financial Management |
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2018 | 2018 |
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Subscription and Recurring Billing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Employ | Legacy | Lever by Employ | Applicant Tracking System | HCM | n/a | 2013 | 2013 |
In 2013, Zoom Communications implemented Lever by Employ as their Applicant Tracking System on their website. Lever by Employ is used to capture external applicant flows from public job postings on Zoom's careers pages and to centralize applicant intake for the company’s talent acquisition function.
The implementation configures core Applicant Tracking System capabilities including job requisition posting, candidate application capture, multi-stage recruiting pipelines, interview scheduling, offer tracking, and structured candidate records for recruiters and hiring managers. Configuration emphasis is on career site integration and pipeline management with role-based access controls that standardize hiring stages, interview feedback collection, and approval routing across Zoom’s recruiting organization.
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Employee Experience | HCM |
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2020 | 2020 |
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HR Service Delivery | HCM |
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2020 | 2020 |
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Interview Scheduling | HCM |
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2018 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | Traction on Demand | 2019 | 2019 |
In 2019, Zoom Communications and Traction on Demand implemented Salesforce Field Service (ex ClickSoftware) as their Field Service Management platform. The deployment was positioned to give project managers end-to-end control of installation projects, enabling planning from initial design through installation and follow-up.
The implementation centered on Field Service Lightning capabilities, including Scheduling Optimization delivered through an optimized Salesforce Gantt chart, mobile workforce management via the FSL Mobile Application, onsite completion data capture, and embedded knowledge articles for technicians. Scheduling Optimization was configured so dispatchers could quickly find and assign resources for appointment requests while avoiding double-booking, and the scheduling engine was extended to account for flying time when booking appointments.
The solution was implemented alongside Salesforce and Milestones PM+, with Traction on Demand executing the integration and rollout. Milestones PM+ was used to orchestrate project milestones and planning while Salesforce Field Service provided dispatching, scheduling, and mobile execution, creating a linked flow from project planning to field delivery. Operational coverage explicitly included project managers, dispatchers, field technicians, and the management team.
Governance and workflow changes focused on dispatcher and technician workflows, with technicians acknowledging and accepting appointments through the FSL app and completion records captured onsite to drive project status updates. Real-time reporting and visibility into projects were delivered to dispatchers and management through completion data inputs and FSL reporting capabilities, and knowledge articles provided immediate access to installation procedures for field staff.
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Field Service Management | ERP Services and Operations |
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2020 | 2020 |
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Lease Management | ERP Services and Operations |
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2018 | 2018 |
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Legal Practice Management | ERP Services and Operations |
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2019 | 2019 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Generative AI Platforms | AI Development |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2015 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Data Warehouse | Analytics and BI |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2012 | 2012 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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CRM
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2021 | 2021 |
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EPM | EPM |
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2019 | 2019 |
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Financial Consolidation and Close | EPM |
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2021 | 2021 |
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Financial Consolidation and Close | EPM |
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2023 | 2023 |
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Financial Consolidation and Close | EPM |
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2024 | 2024 |
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IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2019 | 2019 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2012 | 2012 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2021 | 2021 |
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VPN | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Zoom Communications
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Zoom Communications Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Zoom Communications Technographics
Zoom Communications is a Professional Services organization based in United States,
with around 7412 employees and annual revenues of $4.67 billion.
Zoom Communications operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Lever by Employ and Salesforce Field Service (ex ClickSoftware),
covering areas like ERP Financial, Applicant Tracking System and Field Service Management.
Zoom Communications has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Employ and Salesforce.
Zoom Communications recently adopted applications including
FloQast Accounting Automation Platform in 2024, FloQast Close in 2023 and Zendesk Support Ticketing System in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Zoom Communications’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Zoom Communications’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Zoom Communications technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.