Apps Run The World

Zurich Insurance Digital Transformation Initiatives

Apps Run The World

About the Customer

Zurich is a leading multi-line insurer that serves its customers in global and local markets. With about 53,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872.

Scope and Challenges

Coupa Software announced that Switzerland’s largest insurer and global top 100 company, Zurich Insurance Group (Zurich), selected Coupa’s business spend management platform to make a transformation to manage the company’s procurement spend with greater visibility, smarter analytics, and better processes.

 The first phase of the rollout, which included source-to-contract, was deployed in just two months. Procure-to-pay and expenses management will be rolled out later this year.

The initial rollout of Coupa’s BSM platform went live in December 2017 after a rapid integration and is already enhancing strategic sourcing efforts at Zurich by helping the company optimise and automate procurement processes.

Outcome and Implications

As part of its broader strategy to transform operations and move to a simpler, customer-focused and efficient Source-to-Pay model, Zurich was looking for an integrated solution that enables:

  • Managing spend from purchase all the way through to payment
  • Streamlining employee expense management processes
  • Transitioning to a simple, innovative, and compliant platform that enhances the employee experience

Quotes

“At Zurich we are committed to investing in the agility and modernization of our systems as part of our strategy to innovate, simplify our operations, and better serve our customers.”  -said Thomas Sebastian, Chief Procurement Officer at Zurich Insurance

“Like many of our customers, Zurich was looking for a comprehensive platform that would adapt and grow with their business and provide a simple and efficient user experience. We are delighted to be working with the team at Zurich and look forward to continuing to help them drive efficiency and savings.”  - said Mark Riggs, Chief Customer Officer at Coupa.


Austrasse 46
Zurich, x , 8045
Switzerland
41 44 625 25 25
https://www.zurich.com/
Industry Employees Revenue
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Enterprise Software & Cloud Applications Purchased by Zurich Insurance


Vendor Old Product New Product Function Market Users VAR/SI When Live
Coupa Software Legacy Applications Coupa Procurement Procurement Procurement n/a n/a 2018 2019
Subscribe Subscribe Subscribe Treasury and Risk Management TRM Subscribe Subscribe 2011 Direct from Vendor
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2016 2017
Subscribe Subscribe Subscribe Customer Relationship Management CRM Subscribe Subscribe 2012 2012
Subscribe Subscribe Subscribe Enterprise Resource Planning ERP Financial Management Subscribe Subscribe 2010 2010
Subscribe Subscribe Subscribe Source-to-Pay Procurement and Supply Chain Cloud Procurement Subscribe Subscribe 2010 2010
Subscribe Subscribe Subscribe Travel and Expense Management Software ERP Financial Management Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe Travel and Expense Management Software ERP Financial Management Subscribe Subscribe 2012 2012
Subscribe Subscribe Subscribe CMS platform & e-commerce solution eCommerce Subscribe Subscribe 2014  2014 

IT Decision Makers and Key Stakeholders at Zurich Insurance


First Name Last Name Title Email Phone
Subscribe Subscribe Director of General Accounting Subscribe Subscribe
Subscribe Subscribe CIO Subscribe Subscribe
Subscribe Subscribe VP Expense Management Director Subscribe Subscribe
Subscribe Subscribe Finance Director UK Corporate Subscribe Subscribe
Subscribe Subscribe Head of Global IT Sourcing Subscribe Subscribe
Subscribe Subscribe Group Chief Transformation Officer Subscribe Subscribe
Subscribe Subscribe Business Change & IT Director Subscribe Subscribe
Subscribe Subscribe Chief Human Resources Officer Subscribe Subscribe
Subscribe Subscribe Chief of Staff: Group Finance Subscribe Subscribe
Subscribe Subscribe Group CFO Subscribe Subscribe
Subscribe Subscribe Global IT Programme Manager, Group Operations and Technology Subscribe Subscribe
Subscribe Subscribe Global Head of Procurement Operations Subscribe Subscribe
Subscribe Subscribe COO Subscribe Subscribe
Subscribe Subscribe Manager, Finance Subscribe Subscribe
Subscribe Subscribe Head of Sourcing and Procurement Subscribe Subscribe
Subscribe Subscribe Financial Controller  Subscribe Subscribe
Subscribe Subscribe IT Operations Manager Subscribe Subscribe
Subscribe Subscribe Global Travel Manager - Operations Subscribe Subscribe
Subscribe Subscribe Global Travel Manager / Category Champion Subscribe Subscribe
Subscribe Subscribe Chief Information Security Officer Subscribe Subscribe
Subscribe Subscribe Chief Accounting Officer Subscribe Subscribe
Subscribe Subscribe Global Head of Travel Insurance Subscribe Subscribe
Subscribe Subscribe Finance Director, Global Life North America Subscribe Subscribe
Subscribe Subscribe Chief Financial Officer, Global Life North America Subscribe Subscribe
Subscribe Subscribe Financial Accounting Manager Subscribe Subscribe
Subscribe Subscribe Global Head of Sourcing & Procurement Subscribe Subscribe
Subscribe Subscribe Expense Controller and Finance Operations Specialist Subscribe Subscribe
Subscribe Subscribe CIO Subscribe Subscribe
Subscribe Subscribe Senior Expense Manager Subscribe Subscribe