About the Customer
Zurich is a leading multi-line insurer that serves its customers in global and local markets. With about 53,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872.
Scope and Challenges
Coupa Software announced that Switzerland’s largest insurer and global top 100 company, Zurich Insurance Group (Zurich), selected Coupa’s business spend management platform to make a transformation to manage the company’s procurement spend with greater visibility, smarter analytics, and better processes.
The first phase of the rollout, which included source-to-contract, was deployed in just two months. Procure-to-pay and expenses management will be rolled out later this year.
The initial rollout of Coupa’s BSM platform went live in December 2017 after a rapid integration and is already enhancing strategic sourcing efforts at Zurich by helping the company optimise and automate procurement processes.
Outcome and Implications
As part of its broader strategy to transform operations and move to a simpler, customer-focused and efficient Source-to-Pay model, Zurich was looking for an integrated solution that enables:
“At Zurich we are committed to investing in the agility and modernization of our systems as part of our strategy to innovate, simplify our operations, and better serve our customers.” -said Thomas Sebastian, Chief Procurement Officer at Zurich Insurance
“Like many of our customers, Zurich was looking for a comprehensive platform that would adapt and grow with their business and provide a simple and efficient user experience. We are delighted to be working with the team at Zurich and look forward to continuing to help them drive efficiency and savings.” - said Mark Riggs, Chief Customer Officer at Coupa.
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