Zurich Insurance Digital Transformation Initiatives

About the Customer

Zurich is a leading multi-line insurer that serves its customers in global and local markets. With about 53,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872.

Scope and Challenges

Coupa Software announced that Switzerland’s largest insurer and global top 100 company, Zurich Insurance Group (Zurich), selected Coupa’s business spend management platform to make a transformation to manage the company’s procurement spend with greater visibility, smarter analytics, and better processes.

 The first phase of the rollout, which included source-to-contract, was deployed in just two months. Procure-to-pay and expenses management will be rolled out later this year.

The initial rollout of Coupa’s BSM platform went live in December 2017 after a rapid integration and is already enhancing strategic sourcing efforts at Zurich by helping the company optimise and automate procurement processes.

Outcome and Implications

As part of its broader strategy to transform operations and move to a simpler, customer-focused and efficient Source-to-Pay model, Zurich was looking for an integrated solution that enables:

  • Managing spend from purchase all the way through to payment
  • Streamlining employee expense management processes
  • Transitioning to a simple, innovative, and compliant platform that enhances the employee experience


“At Zurich we are committed to investing in the agility and modernization of our systems as part of our strategy to innovate, simplify our operations, and better serve our customers.”  -said Thomas Sebastian, Chief Procurement Officer at Zurich Insurance

“Like many of our customers, Zurich was looking for a comprehensive platform that would adapt and grow with their business and provide a simple and efficient user experience. We are delighted to be working with the team at Zurich and look forward to continuing to help them drive efficiency and savings.”  - said Mark Riggs, Chief Customer Officer at Coupa.

Austrasse 46
Zurich, x , 8045
41 44 625 25 25
Industry Employees Revenue
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Enterprise Software and Cloud Applications Purchased by Zurich Insurance

Vendor Old Product New Product Function Market Users VAR/SI When Live
Coupa Software Legacy Applications Coupa Procurement Procurement Procurement n/a n/a 2018 2019
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2016 2017

IT Decision Makers and Key Stakeholders at Zurich Insurance

First Name Last Name Title Email Phone
Subscribe Subscribe Group Chief Transformation Officer Subscribe Subscribe
Subscribe Subscribe Global Head of Sourcing & Procurement Subscribe Subscribe