
Swindon, SN1 1AP,
United Kingdom
Zurich Insurance UK Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Zurich Insurance UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4500 Zurich Insurance UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zurich Insurance UK has purchased the following applications: SymphonyAI NetReveal for AML, Fraud and Compliance in 2013, Microsoft Power BI for Analytics and BI in 2018, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zurich Insurance UK is running and its propensity to invest more and deepen its relationship with SymphonyAI , Microsoft , Lumen Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zurich Insurance UK revenues, which have grown to $400.0 million in 2023, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zurich Insurance UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
About the Customer
Zurich provides a suite of general insurance and life insurance products to retail and corporate customers. We supply personal, commercial and local authority insurance through a number of distribution channels, and offer a range of protection, retirement and savings policies available online and through financial intermediaries for the retail market and via employee benefit consultants for the corporate market.
Specialist student and young person insurance provider Endsleigh has been wholly-owned by Zurich since 2007 and remains the only insurance brand recommended by NUS.
Scope and Challenges
Zurich to expand the use of Medallia Experience Cloud™ across its UK insurance business.
The insurer is now implementing Medallia Experience Cloud across its General Insurance business for the first time, building on systems it already has in place to track customer experience amongst Zurich’s retail life customers.
Medallia Experience Cloud provides the insurer with sophisticated customer data in real-time, giving Zurich employees another mechanism to help them understand and act on customer feedback to complement existing systems already in place. The technology also provides Zurich with valuable customer insights to help the insurer shape its customer retention strategy.
Outcome and Implications
“We are delighted to be working with Medallia and using their customer data analysis tools across our UK business for the first time,” Tulsi Naidu, CEO, Zurich UK. “This is an exciting development for us which will help us better understand the customer experience and shape our strategy to ensure we continue to deliver a first class service for all our customers.”
In addition to Medallia’s desktop technology being deployed across its UK business, the insurer is also using the Medallia mobile app to track real-time comments from its customers.
“We work closely with our clients to help them anticipate customer needs and adapt their organizations to meet them,” said Borge Hald, CEO and Co-Founder, Medallia. “By using Medallia Experience Cloud across the company, Zurich can engage everyone in the company with the customer feedback that is relevant to their job.”
TRM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
SymphonyAI | Legacy | SymphonyAI NetReveal | AML, Fraud and Compliance | TRM | n/a | 2013 | 2013 |
|
|
|
Risk Management | TRM |
|
2014 | 2014 |
Analytics and BI
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2018 | 2018 |
IaaS
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 |
|
|
|
Application Hosting and Computing Services | IaaS |
|
2009 | 2009 |
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
Content Delivery Network | IaaS |
|
2009 | 2009 |
|
|
|
Secure Email Gateways (SEGs) | IaaS |
|
2018 | 2018 |
|
|
|
Web Application Firewalls (WAF) | IaaS |
|
2020 | 2020 |
Collaboration
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2007 | 2007 |
CRM
AI-Powered Application
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2016 | 2016 |
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2018 | 2018 |
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2018 | 2018 |
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2020 | 2020 |
HCM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Core HR | HCM |
|
2016 | 2016 |
|
|
|
Payroll | HCM |
|
2016 | 2016 |
|
|
|
Performance and Goal Management | HCM |
|
2019 | 2019 |
|
|
|
Performance and Goal Management | HCM |
|
2021 | 2021 |
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2018 | 2018 |
|
|
|
Workforce Management | HCM |
|
2022 | 2022 |
ERP Financial Management
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
ERP Financial | ERP Financial Management |
|
2017 | 2019 |
|
|
|
Expense Management | ERP Financial Management |
|
2010 | 2010 |
|
|
|
Expense Management | ERP Financial Management |
|
2018 | 2018 |
ERP Services and Operations
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Insurance Claims Management | ERP Services and Operations |
|
2012 | 2012 |
|
|
|
Insurance ERP | ERP Services and Operations |
|
2021 | 2021 |
|
|
|
Insurance Policy Administration | ERP Services and Operations |
|
2018 | 2018 |
|
|
|
Insurance Policy Administration | ERP Services and Operations |
|
2015 | 2015 |
Investment Management
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Portfolio and Investment Management | Investment Management |
|
2016 | 2016 |
Professional Services
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Professional Services | Professional Services |
|
2013 | 2013 |
PaaS
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Test Automation Platform | PaaS |
|
2015 | 2015 |
|
|
|
Test Automation Platform | PaaS |
|
2015 | 2015 |
Content Management
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Web Content Management | Content Management |
|
2015 | 2015 |
First Name | Last Name | Title | Function | Department | Phone | |
---|---|---|---|---|---|---|
CEO | CXO | Finance | ||||
UK Marketing Director | Director | Marketing | ||||
UK CFO | CXO | Finance | ||||
Chief Operating Officer | CXO | Finance | ||||
Head of Risk Business Partnering / Head of Risk Transformation | Director | Risk | ||||
UK Chief Compliance Officer | CXO | Legal | ||||
Head of Infrastructure Platform Services | Director | IT | ||||
UK Chief Risk Officer | CXO | Risk | ||||
Senior Fraud Investigator | Manager | Legal | ||||
Head of Claims Fraud | Director | Customer Service | ||||
Head of Customer Care | Director | Customer Service | ||||
Head of the People Team | Director | HR | ||||
Head of Digital and Customer Experience | Director | Customer Service | ||||
Head of Group Functions and Shared Applications | Director | IT | ||||
Head of I.T. - Global Corporate Division | Director | Finance | ||||
HR Business Partner | Manager | HR | ||||
Global HR Systems Project Manager | Manager | HR | ||||
Head of Business Transformation | Director | Finance | ||||
Global Head HR Employment Tax | Director | HR | ||||
Senior Operational Taxes Manager - UK | Manager | Finance | ||||
Customer Communications Manager | Manager | Customer Service | ||||
Head of Customer & Distribution | Director | Customer Service | ||||
Head of Customer & Distribution Management | Director | Customer Service | ||||
Customer Care Team Manager | Manager | Customer Service | ||||
Head of Key Customer Management | Director | Customer Service | ||||
Director Customer & Distribution Management - UK and APAC | Director | Customer Service | ||||
UK Chief Customer Officer | CXO | Customer Service | ||||
Customer Journey Manager | Manager | Customer Service | ||||
Chief Life Actuary | CXO | Risk | ||||
UK Chief Actuary P&C | CXO | Risk | ||||
Finance Data Systems Manager | Manager | IT | ||||
Head of Commercial Actuarial | Director | Risk | ||||
Actuarial Support Manager - Group Reporting | Manager | Risk | ||||
Senior Risk Manager | Manager | Risk | ||||
Chief Financial Officer | CXO | Finance | ||||
Chief Executive Officer | CXO | Finance | ||||
Operations & IT Project Manager | Manager | IT |
Date | Company | Status | Vendor | Product | Category | Market |
---|---|---|---|---|---|---|
No data found |