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Zurich Insurance UK Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Zurich Insurance UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4500 Zurich Insurance UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Zurich Insurance UK has purchased the following applications: Medallia Experience Cloud for Customer Experience in 2017, SAP Ariba Travel and Expense for Expense Management in 2010, BAE Systems NetReveal for AML, Fraud and Compliance in 2013 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Zurich Insurance UK is running and its propensity to invest more and deepen its relationship with Medallia , SAP , BAE Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Zurich Insurance UK revenues, which have grown to $2.00 billion in 2021, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zurich Insurance UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

Zurich provides a suite of general insurance and life insurance products to retail and corporate customers. We supply personal, commercial and local authority insurance through a number of distribution channels, and offer a range of protection, retirement and savings policies available online and through financial intermediaries for the retail market and via employee benefit consultants for the corporate market.

Specialist student and young person insurance provider Endsleigh has been wholly-owned by Zurich since 2007 and remains the only insurance brand recommended by NUS. 

Scope and Challenges

Zurich to expand the use of Medallia Experience Cloud™ across its UK insurance business.

The insurer is now implementing Medallia Experience Cloud across its General Insurance business for the first time, building on systems it already has in place to track customer experience amongst Zurich’s retail life customers.

Medallia Experience Cloud provides the insurer with sophisticated customer data in real-time, giving Zurich employees another mechanism to help them understand and act on customer feedback to complement existing systems already in place. The technology also provides Zurich with valuable customer insights to help the insurer shape its customer retention strategy. 

Outcome and Implications

“We are delighted to be working with Medallia and using their customer data analysis tools across our UK business for the first time,” Tulsi Naidu, CEO, Zurich UK. “This is an exciting development for us which will help us better understand the customer experience and shape our strategy to ensure we continue to deliver a first class service for all our customers.”

In addition to Medallia’s desktop technology being deployed across its UK business, the insurer is also using the Medallia mobile app to track real-time comments from its customers.

“We work closely with our clients to help them anticipate customer needs and adapt their organizations to meet them,” said Borge Hald, CEO and Co-Founder, Medallia. “By using Medallia Experience Cloud across the company, Zurich can engage everyone in the company with the customer feedback that is relevant to their job.”

Zurich Insurance UK Ltd
70 Mark Ln
London, EC3R 7NQ , x
United Kingdom
44 20 7648-3200
https://www.zurich.co.uk/
Industry Employees Revenue
Insurance 4500 $2.00B

Enterprise Software and Cloud Applications being used by Zurich Insurance UK

Vendor Old Product New Product Category Market Users VAR/SI When Live
Spixii Legacy Applications Spixii Chatbots and Conversational AI Artificial Intelligence n/a n/a 2018 2018
Subscribe Subscribe Subscribe Chatbots and Conversational AI Artificial Intelligence Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Content Management Content Management Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Sales Automation,Sales Engagement CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Customer Support CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Call Center CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Partner Relationship Management CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2009 2009
Subscribe Subscribe Subscribe Tag Management CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Customer Analytics CRM Subscribe Subscribe 2008 2008
Subscribe Subscribe Subscribe Expense Management ERP Financial Management Subscribe Subscribe 2010 2010
Subscribe Subscribe Subscribe Expense Management ERP Financial Management Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2017 2019
Subscribe Subscribe Subscribe Recruiting,Applicant Tracking System HCM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Performance and Goal Management HCM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Core HR HCM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Payroll HCM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Application Hosting and Computing Services IaaS Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Secure Email Gateways (SEGs) IaaS Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Application Hosting and Computing Services IaaS Subscribe Subscribe 2009 2009
Subscribe Subscribe Subscribe Web Application Firewalls (WAF) IaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe AML, Fraud and Compliance TRM Subscribe Subscribe 2013 2013
Vendor Old Product New Product Category Market Users VAR/SI When Live
Sitecore Legacy Applications Sitecore CMS Content Management Content Management n/a n/a 2015 2015
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Partner Relationship Management CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Sales Automation,Sales Engagement CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Customer Support CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Call Center CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Customer Analytics CRM Subscribe Subscribe 2008 2008
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Tag Management CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2009 2009
Subscribe Subscribe Subscribe Expense Management ERP Financial Management Subscribe Subscribe 2010 2010
Subscribe Subscribe Subscribe Expense Management ERP Financial Management Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2017 2019
Subscribe Subscribe Subscribe Performance and Goal Management HCM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Core HR HCM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Payroll HCM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Recruiting,Applicant Tracking System HCM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe AML, Fraud and Compliance TRM Subscribe Subscribe 2013 2013
Vendor Old Product New Product Category Market Users VAR/SI When Live
Vendor Old Product New Product Category Market Users VAR/SI When Live
LivePerson Legacy Applications LivePerson Conversational Cloud Chatbots and Conversational AI Artificial Intelligence n/a n/a 2016 2016
Spixii Legacy Applications Spixii Chatbots and Conversational AI Artificial Intelligence Subscribe Subscribe 2018 2018

IT Decision Makers and Key Stakeholders at Zurich Insurance UK

First Name Last Name Title Email Phone
Subscribe Subscribe CEO Subscribe Subscribe
Subscribe Subscribe UK Marketing Director Subscribe Subscribe
Subscribe Subscribe UK CFO Subscribe Subscribe
Subscribe Subscribe UK Chief Data Officer & Operations Director Subscribe Subscribe
Subscribe Subscribe Head of Risk Business Partnering / Head of Risk Transformation Subscribe Subscribe
Subscribe Subscribe UK Chief Compliance Officer Subscribe Subscribe
Subscribe Subscribe Head of Infrastructure Platform Services Subscribe Subscribe
Subscribe Subscribe Chief Risk Officer Subscribe Subscribe
Subscribe Subscribe Senior Fraud Investigator Subscribe Subscribe
Subscribe Subscribe Head of Claims Fraud Subscribe Subscribe
Subscribe Subscribe Head of Customer Care Subscribe Subscribe
Subscribe Subscribe Head of the People Team Subscribe Subscribe
Subscribe Subscribe Head of Digital and Customer Experience Subscribe Subscribe
Subscribe Subscribe Head of Group Functions and Shared Applications Subscribe Subscribe
Subscribe Subscribe Head of I.T. - Global Corporate Division Subscribe Subscribe
Subscribe Subscribe HR Business Partner Subscribe Subscribe
Subscribe Subscribe Global HR Systems Project Manager Subscribe Subscribe
Subscribe Subscribe Head of Business Transformation Subscribe Subscribe
Subscribe Subscribe Global Head HR Employment Tax Subscribe Subscribe
Subscribe Subscribe Senior Operational Taxes Manager - UK Subscribe Subscribe
Subscribe Subscribe Customer Communications Manager Subscribe Subscribe
Subscribe Subscribe Head of Customer & Distribution Subscribe Subscribe
Subscribe Subscribe Head of Customer Management Subscribe Subscribe
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