Sao Paulo, 04576-010,
Brazil
Zurich Santander Brazil Technographics
Zurich Santander Brazil Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zurich Santander Brazil and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Zurich Santander Brazil employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zurich Santander Brazil has purchased the following applications: Pega Claims for Insurance for Insurance Claims Management in 2022, WordPress for Web Content Management in 2025, Google Tag Manager for Tag Management in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zurich Santander Brazil is running and its propensity to invest more and deepen its relationship with Pegasystems , Automattic , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zurich Santander Brazil revenues, which have grown to $29.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zurich Santander Brazil intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zurich Santander Brazil Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pegasystems | Legacy | Pega Claims for Insurance | Insurance Claims Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Zurich Santander Brazil implemented Pega Claims for Insurance, deploying a centralized digital claims platform across its Latin America operations. The deployment targeted an end-to-end digital claims experience enabling customers to file claims, upload documents, and receive real-time status updates through the Pega Claims for Insurance solution.
The Insurance Claims Management deployment emphasized digital intake, document management, real-time status tracking, and automated routing to claims handlers, leveraging case management and workflow orchestration capabilities to standardize adjudication flows. Configuration work focused on rules-driven decisioning for triage and configurable service-level state transitions to support regional claims operations and consistent customer interactions.
Operational coverage prioritized claims and customer service functions within the Brazil-region rollout, with integrations oriented toward customer-facing channels and document repositories to capture uploads and status events. Governance established regional workflow standards and centralized monitoring to sustain digital adoption across sites, while the Brazil deployment migrated 65 percent of customers to digital claims, reduced time-to-resolution by approximately 30 percent, and improved Claims Net Promoter Score by 20 points.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WordPress | Web Content Management | Content Management | n/a | 2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Tag Manager | Tag Management | CRM | n/a | 2025 | 2025 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Application Performance Management | ITSM |
|
2025 | 2025 |
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IT Service Management | ITSM |
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2025 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Application Hosting and Computing Services | IaaS |
|
2025 | 2025 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Domain Name System (DNS) | IaaS |
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2025 | 2025 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2025 | 2025 |
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IT Decision Makers and Key Stakeholders at Zurich Santander Brazil
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Zurich Santander Brazil Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||