Zwift
111 W Ocean Blvd,
Long Beach, 90802, CA,
United States
Long Beach, 90802, CA,
United States
1 855-469-9438
Professional Services
Zwift Technographics
Zwift Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zwift and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Zwift employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zwift has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2020, Zoom Chat (ex Solvvy) for Chatbots and Conversational AI in 2014, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zwift is running and its propensity to invest more and deepen its relationship with Oracle , Affirm , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zwift revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zwift intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zwift Tech Stack and Enterprise Applications
Zwift ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020, Zwift implemented Oracle NetSuite ERP as its ERP Financial platform to provide a centralized backbone for finance and cross-functional operations. Zwift is a 300-employee professional services company in the United States, and the NetSuite deployment was positioned to support the company for the next 5 to 10 years while reporting initially to the Director of Global Programs during the implementation phase.
The Oracle NetSuite ERP implementation emphasizes day to day operation and maintenance, with configured functional modules that include custom fields, forms, records, workflows, saved searches, reporting, and user role management to support business requirements. The role description specifies creation of a user friendly and customizable dashboard, ongoing functional configuration and enhancements, business process testing, and management of system upgrades and patches prior to production installation.
Integrations and data movement are explicit parts of the implementation, with the NetSuite administrator responsible for complex configuration and integration with other critical business systems, managing data migrations and ETL style data transformation activities between systems. Change governance and auditability are supported through Jira, which is used to create an audit log of NetSuite environment changes and to track configuration updates and user facing training artifacts, while Smartsheet is used to communicate project and task status with departments and the project manager.
Governance and operational ownership include identifying and recommending enhancements to content, process, and controls, leading continuous improvement initiatives, and providing technical recommendations to company leadership based on strategic business needs. The implementation scope targets internal users across finance and related business functions, with the Senior ERP Administrator role tasked with maintaining system integrity, supporting users, and evolving Oracle NetSuite ERP to meet Zwift business objectives.
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Payment Processing | ERP |
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2018 | 2018 |
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Zwift AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Zwift implemented Zoom Chat (ex Solvvy) on its public website, deploying a vendor solution from Zoom Video Communications within the Chatbots and Conversational AI category. The implementation is visible as an embedded web conversational interface that serves customer facing inquiries for the online fitness and training platform.
Zoom Chat (ex Solvvy) was configured as a knowledge base driven conversational agent, with natural language intent classification and automated FAQ resolution to surface self service answers. Configuration emphasis was on conversational flows and answer curation, with session continuity to support follow up prompts and clarification dialogs typical of Chatbots and Conversational AI deployments.
The deployment integrated directly with Zwift website front end and was positioned to support customer support workflows, enabling handoff to human agents where escalation was required. Operational scope centers on web based customer interactions and support function automation rather than back office ERP or HR systems.
Governance focused on content management and conversational tuning, with regular updates to the question and answer corpus and agent training on handoff protocols. Monitoring of conversation logs and iterative refinement of intents were implied as part of ongoing maintenance for Zoom Chat (ex Solvvy) within Zwifts support operations.
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Zwift Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014, Zwift deployed Google Workspace (Formerly Google G-Suite) as its Collaboration platform. Zwift uses Google Workspace (Formerly Google G-Suite) to provide core collaboration services for the business, evidenced by public site signals linking the organization to Google collaboration tooling.
The implementation centers on standard Google Workspace functional modules, including Gmail for corporate email, Google Drive with shared drives for cloud storage, Google Docs Sheets and Slides for real time document collaboration, Google Calendar for scheduling, and Google Meet for video conferencing. Administrative capabilities such as the Google Admin console are used for account provisioning, group management, and device management, reflecting a centrally administered cloud collaboration architecture.
Operational deployment covers cross functional corporate use, with collaboration workflows supporting product development engineering marketing and customer support, consistent with a mid market organization of approximately 300 employees. Identity and access administration is handled through Workspace native controls, while data governance is exercised via admin policies and drive sharing controls to manage information flow across teams.
The narrative focuses on structural implementation details and governance, describing how Google Workspace (Formerly Google G-Suite) functions as the backbone Collaboration solution for Zwift, supporting email collaboration content creation scheduling and virtual meetings without asserting specific measured outcomes.
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Zwift Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Zwift eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2023 | 2023 |
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Zwift CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Zwift ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Zwift PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Zwift PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2022 | 2022 |
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Zwift IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Zwift CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Loss Prevention | CyberSecurity |
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2020 | 2020 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Zwift
| First Name | Last Name | Title | Function | Department | Phone | |
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Financial Controller | Director | Finance | |
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Chief Operating Officer | CXO | Finance | |
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Apps Being Evaluated by Zwift Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Zwift IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Zwift digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Zwift Technographics
Zwift is a Professional Services organization based in United States,
with around 300 employees and annual revenues of $60.0 million.
Zwift operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Zoom Chat (ex Solvvy) and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Zwift has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zoom Video Communications and Google.
Zwift recently adopted applications including
LexisNexis ThreatMetrix in 2023, Zapier Automation Platform in 2022 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Zwift’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Zwift’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Zwift technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.