List of Abtran Customer Experience Centre Service Customers
Cork, T12 N972,
Ireland
Since 2010, our global team of researchers has been studying Abtran Customer Experience Centre Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Abtran Customer Experience Centre Service for Professional Services from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Abtran Customer Experience Centre Service for Professional Services include: Irish Life Health Ireland, a Ireland based Insurance organisation with 169 employees and revenues of $264.0 million, Irish Revenue Commissioners, a Ireland based Government organisation with 7033 employees and revenues of $150.0 million, Teaching Council Ireland, a Ireland based Government organisation with 100 employees and revenues of $10.0 million, eFlow Ireland, a Ireland based Transportation organisation with 15 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Abtran Customer Experience Centre Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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eFlow Ireland | Transportation | 15 | $4M | Ireland | Abtran | Abtran Customer Experience Centre Service | Professional Services | 2023 | n/a |
In 2023 eFlow Ireland engaged Abtran to deploy the Abtran Customer Experience Centre Service for its M50 barrier-free tolling operation, Apps Category . The engagement focused on transport and tolling operations for eFlow and Turas and was positioned to centralize customer-facing interactions across channels while maintaining operational continuity during live toll processing.
The Abtran Customer Experience Centre Service was implemented to provide omnichannel customer contact capabilities including inbound service, image review, structured case management, dedicated fleet customer service workflows, and debt enforcement handling. Configuration emphasized contact routing, standardized case records for image-backed disputes, and role-based access for fleet account handling and enforcement teams, aligning with common contact center functional modules and automated queue management.
Operational coverage explicitly targeted the M50 barrier-free tolling service in Ireland, supporting customer service, image dispute adjudication, fleet operations, and debt enforcement workflows. Governance and process changes included service-level commitments and structured response protocols, reflected in Abtran’s 2023 case study metrics showing 80 percent of calls answered within 20 seconds and 100 percent of emails answered within six hours, demonstrating the implemented contact handling and case resolution cadence.
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Irish Life Health Ireland | Insurance | 169 | $264M | Ireland | Abtran | Abtran Customer Experience Centre Service | Professional Services | 2023 | n/a |
In 2023 Irish Life Health Ireland deployed Abtran Customer Experience Centre Service to provision scalable customer care and claims contact centre operations across its Irish footprint. The engagement included opening a second customer care centre in Sligo to support seasonal peaks and to provide expanded capacity for renewals and inbound member service, aligning the Abtran Customer Experience Centre Service with Irish Life Health Ireland customer service and claims functions. The Apps Category "" is referenced as provided for this implementation.
Configuration centered on multi-site contact centre operations, workforce scaling and queue management capabilities typical of customer care services, with the Abtran Customer Experience Centre Service delivering live call handling, claims intake and renewal support. Operational capabilities were implemented to allow rapid headcount scaling during peak seasons, and to centralize routine member inquiries and complaints into a managed service model.
Operational scope covered customer service and claims teams across Ireland, with a second physical centre in Sligo to absorb seasonal demand and enable capacity to scale by approximately 90 people during busy periods. Per Abtran's 2023 case study the engagement reduced call abandonment by 15 percent and cut complaint costs by 40 percent, outcomes attributed to the service delivery model and staffing elasticity.
Governance and process changes focused on seasonal workforce planning, capacity orchestration and scripted complaint and renewal workflows to standardize member interactions across sites. The implementation emphasized operational scalability and predictable service level management rather than changes to core insurance product systems.
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Irish Revenue Commissioners | Government | 7033 | $150M | Ireland | Abtran | Abtran Customer Experience Centre Service | Professional Services | 2020 | n/a |
In 2020, Irish Revenue Commissioners deployed Abtran Customer Experience Centre Service, categorized as Customer Experience Centre Service, to consolidate customer-facing support and helpdesk operations for the revenue administration. The engagement focused on provisioning a vendor-operated customer experience centre intended to handle inbound customer enquiries, structured case intake, and service desk functions for tax and revenue inquiries.
Abtran Customer Experience Centre Service was implemented with standard contact centre capabilities typical of the Customer Experience Centre Service category, including multichannel contact handling, queued call and case routing, agent workspaces for case management, and structured service desk workflows. Configuration emphasized operational routing rules, escalation handling, and recorded transaction logging to support auditability and continuity for public sector service delivery.
Supplier ledger entries in the procurement record show multiple Abtran helpdesk service payments recorded under supplier codes 587106, 589126, and 590016, with amounts €125,506.47, €45,306.62, and €49,740.16 respectively, indicating recurring contracted invoicing for delivered support services. The ledger also records a separate external IT resources payment to Accenture Ireland Ltd under code 587069 for €601,788.09, reflecting parallel IT resource spend documented alongside the Abtran engagement.
Operational governance centered on supplier invoicing and contract management, with the service model oriented toward a vendor-managed helpdesk and centralized customer operations for the Irish Revenue Commissioners. Implementation detail emphasizes structured ticketing, audit-ready transaction records, and supplier payment traceability as primary controls used to operate and oversee the Abtran Customer Experience Centre Service.
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Government | 100 | $10M | Ireland | Abtran | Abtran Customer Experience Centre Service | Professional Services | 2013 | n/a |
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