AI Buyer Insights:

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● Michelin, an e2open customer evaluated Oracle Transportation Management

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● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

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● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

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● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

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● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

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● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

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● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

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● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

Irish Revenue Commissioners
Location
Dublin Castle,
Dublin, x,
Ireland
Website
https://www.revenue.ie/
Phone
353 85 803 4441
Artw industry
Government
Employee
Revenue

Irish Revenue Commissioners Technographics

Irish Revenue Commissioners Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Irish Revenue Commissioners and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7033 Irish Revenue Commissioners employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Irish Revenue Commissioners has purchased the following applications: Access PeopleXD (formerly CoreHR) for Core HR in 2019, Sabio Virtual Assistant for Chatbots and Conversational AI in 2021, Cisco Unified Intelligence Center for Analytics and BI in 2013 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Irish Revenue Commissioners is running and its propensity to invest more and deepen its relationship with The Access Group , Softworks , Sabio Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Irish Revenue Commissioners revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Irish Revenue Commissioners intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Irish Revenue Commissioners Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
The Access Group Legacy Access PeopleXD (formerly CoreHR) Core HR HCM n/a 2019 2019
Workforce Management HCM 2021 2021
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Sabio Group Legacy Sabio Virtual Assistant Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
In 2021 the Irish Revenue Commissioners deployed the Sabio Virtual Assistant as a Chatbots and Conversational AI implementation to improve taxpayer experience and provide a 24/7 automated service. The deployment targeted telephone interactions, piloting a subset of calls related to tax clearance to validate conversational AI handling on the most used contact channel for the organisation. The Sabio Virtual Assistant implementation comprised a rich conversational design, including over 200 unique dialogue steps, coverage for 18 distinct use cases and the capability to recognise 21 intents, together with speech detection, text to speech and natural language processing components. The virtual agent capability was built to take actual voice calls rather than only typed chat, emphasizing voice experience design and human centred interaction flows. Operationally the solution was integrated into Revenue’s telephony stack and backend transactional system, enabling instant availability and case updates during calls. Within the first six weeks the voicebot handled over 2,000 calls, with 55 percent of calls being handled from start to finish by the virtual agent and 70 percent of first time applicants engaging with the voicebot when submitting applications, demonstrating operational traction in customer service and channel automation. Governance and rollout were run as a focused pilot with customer needs central to design, leveraging voice experience expertise and a conversational AI platform as an accelerator to reduce time to market. Revenue reported improved customer service, reduced costs and increased efficiency, and positioned the Sabio Virtual Assistant for broader organisational adoption across taxpayer service functions.
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Unified Intelligence Center Analytics and BI Analytics and BI n/a 2013 2013
In 2013, Irish Revenue Commissioners implemented Cisco Unified Intelligence Center. The deployment delivered Analytics and BI capabilities to the ROS helpdesk and administrative operations at the Castlebar site, supporting more than 50 helpdesk users and centralizing call reporting workflows. Cisco Unified Intelligence Center was configured to produce call reporting summaries, scheduled reports and analytics dashboards for helpdesk performance monitoring and incident reporting. Configuration work included creation of report templates, data extraction and transformation routines for analysis, and export workflows that produced documentation in Microsoft Word and Microsoft Excel for stakeholder review. Operational integration focused on ingesting helpdesk call records into Cisco Unified Intelligence Center to enable both call level and aggregated reporting for ROS helpdesk staff. Implementation activities documented in the engagement included installation of new computing equipment and peripheral hardware, day to day administration of the helpdesk application, and coordination with external professionals for technical escalations. Governance and rollout emphasized mentoring and workplace training, with on the job user mentoring and support for new methods and systems. Ongoing operational responsibilities included first line resolution of minor issues, production of call reporting summaries for management, and user mentoring to embed reporting driven workflows.
Analytics and BI Analytics and BI 2013 2013
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2020 2020
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Content Management Content Management 2017 2017
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2020 2020
Call Tracking and Recording CRM 2020 2020
Marketing Analytics, Customer Analytics CRM 2020 2020
Marketing Automation CRM 2018 2018
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2015 2015
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
AML, Fraud and Compliance TRM 2012 2013
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Database Management IaaS 1993 1993
Digital Workspace IaaS 2013 2013
Servers, Storage and Networking IaaS 2009 2009
Professional Services
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Professional Services Professional Services 2020 2020
IT Decision Makers and Key Stakeholders at Irish Revenue Commissioners
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Irish Revenue Commissioners Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Irish Revenue Commissioners Technographics

Irish Revenue Commissioners is a Government organization based in Ireland, with around 7033 employees and annual revenues of $150.0 million.

Irish Revenue Commissioners operates a diverse technology stack with applications such as Access PeopleXD (formerly CoreHR), Sabio Virtual Assistant and Cisco Unified Intelligence Center, covering areas like Core HR, Chatbots and Conversational AI and Analytics and BI.

Irish Revenue Commissioners has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as The Access Group, Sabio Group and Cisco Systems.

Irish Revenue Commissioners recently adopted applications including Softworks Workforce Management in 2021, Sabio Virtual Assistant in 2021 and Microsoft Azure Cloud Services in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Irish Revenue Commissioners’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Irish Revenue Commissioners’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Irish Revenue Commissioners technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.