Irish Revenue Commissioners
Irish Revenue Commissioners Technographics
Irish Revenue Commissioners Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Irish Revenue Commissioners and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7033 Irish Revenue Commissioners employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Irish Revenue Commissioners has purchased the following applications: Access PeopleXD (formerly CoreHR) for Core HR in 2019, Route101 Cloud Contact Centre for Call Center in 2020, Sabio Virtual Assistant for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Irish Revenue Commissioners is running and its propensity to invest more and deepen its relationship with The Access Group , Softworks , Route101 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Irish Revenue Commissioners revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Irish Revenue Commissioners intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Irish Revenue Commissioners Tech Stack and Enterprise Applications
Irish Revenue Commissioners HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| The Access Group | Legacy | Access PeopleXD (formerly CoreHR) | Core HR | HCM | n/a | 2019 | 2019 |
In 2019, the Irish Revenue Commissioners deployed Access PeopleXD formerly CoreHR to provide Core HR functionality for its employee population. The implementation established an enterprise HR platform to centralize employee records and to provide self-service payroll access for staff.
Access PeopleXD formerly CoreHR was configured to deliver core modules aligned with Core HR capabilities, including employee data management, HR workflow automation, and an Access payroll self-service login for employees. The deployment emphasized staff ability to log into Access payroll self-service to view pay information and manage personal details while standardizing routine HR transactions and approvals.
Operational governance centered on centralized HR administration and role based access controls to manage user entitlements and data stewardship across the Irish Revenue Commissioners HR and payroll functions. The system was positioned as the primary Core HR application supporting employee lifecycle processes and ongoing personnel administration.
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Workforce Management | HCM |
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2021 | 2021 |
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Irish Revenue Commissioners CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Route101 | Legacy | Route101 Cloud Contact Centre | Call Center | CRM | n/a | 2020 | 2020 |
In 2020, the Irish Revenue Commissioners implemented Route101 Cloud Contact Centre, a cloud-hosted platform in the Call Center category. The Route101 Cloud Contact Centre was deployed to centralize customer-facing communications for taxpayer and customs support across Revenue operations in Ireland, consolidating inbound voice handling and scripted agent workflows for an organization of roughly 7,033 employees.
Configuration emphasized standard Call Center functional modules, including automatic call distribution, interactive voice response, skills-based routing, omnichannel queuing, call recording, and real-time monitoring and reporting. The Route101 Cloud Contact Centre was configured with agent desktop routing, supervisor dashboards, and scripted interaction guides to standardize citizen-facing responses and support compliance-oriented call handling.
Governance focused on centralized contact operations with defined escalation workflows, recorded interaction retention for audit and regulatory requirements, and supervisor-led quality assurance processes. Rollout followed a phased operationalization approach to align agents and supervisors to new workflows and shift schedules, positioning the Route101 Cloud Contact Centre to support business functions such as taxpayer support, collections intake, and correspondence triage.
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Call Tracking and Recording | CRM |
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2020 | 2020 |
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Marketing Analytics, Customer Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Irish Revenue Commissioners AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sabio Group | Legacy | Sabio Virtual Assistant | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 the Irish Revenue Commissioners deployed the Sabio Virtual Assistant as a Chatbots and Conversational AI implementation to improve taxpayer experience and provide a 24/7 automated service. The deployment targeted telephone interactions, piloting a subset of calls related to tax clearance to validate conversational AI handling on the most used contact channel for the organisation.
The Sabio Virtual Assistant implementation comprised a rich conversational design, including over 200 unique dialogue steps, coverage for 18 distinct use cases and the capability to recognise 21 intents, together with speech detection, text to speech and natural language processing components. The virtual agent capability was built to take actual voice calls rather than only typed chat, emphasizing voice experience design and human centred interaction flows.
Operationally the solution was integrated into Revenue’s telephony stack and backend transactional system, enabling instant availability and case updates during calls. Within the first six weeks the voicebot handled over 2,000 calls, with 55 percent of calls being handled from start to finish by the virtual agent and 70 percent of first time applicants engaging with the voicebot when submitting applications, demonstrating operational traction in customer service and channel automation.
Governance and rollout were run as a focused pilot with customer needs central to design, leveraging voice experience expertise and a conversational AI platform as an accelerator to reduce time to market. Revenue reported improved customer service, reduced costs and increased efficiency, and positioned the Sabio Virtual Assistant for broader organisational adoption across taxpayer service functions.
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Irish Revenue Commissioners Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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Irish Revenue Commissioners Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Irish Revenue Commissioners Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2017 | 2017 |
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Irish Revenue Commissioners ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2015 | 2015 |
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Irish Revenue Commissioners TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2012 | 2013 |
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Irish Revenue Commissioners IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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1993 | 1993 |
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Digital Workspace | IaaS |
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2013 | 2013 |
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Servers, Storage and Networking | IaaS |
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2009 | 2009 |
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Irish Revenue Commissioners Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Irish Revenue Commissioners
| First Name | Last Name | Title | Function | Department | Phone | |
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Information Technology Project Manager | Manager | IT | |
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Financial Services Banking | CXO | Finance | |
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Principal Officer | Director | Finance | |
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Chief Information Officer | CXO | IT | |
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IT Principal Officer | Director | IT | |
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IT Principal Officer | Director | IT | |
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IT Principal Officer | Director | IT | |
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IT Principal Officer | Director | IT | |
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Apps Being Evaluated by Irish Revenue Commissioners Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Irish Revenue Commissioners IT executives and key decision makers. This section highlights Irish Revenue Commissioners's latest recorded technology evaluations, including Collsoft Payroll for Payroll on 2026-06-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Irish Revenue Commissioners digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-06-05 | Irish Revenue Commissioners | Evaluated | Collsoft | Collsoft Payroll | Payroll | HCM |
FAQ - APPS RUN THE WORLD Irish Revenue Commissioners Technographics
Irish Revenue Commissioners is a Government organization based in Ireland,
with around 7033 employees and annual revenues of $150.0 million.
Irish Revenue Commissioners operates a diverse technology stack with applications such as
Access PeopleXD (formerly CoreHR), Route101 Cloud Contact Centre and Sabio Virtual Assistant,
covering areas like Core HR, Call Center and Chatbots and Conversational AI.
Irish Revenue Commissioners has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as The Access Group, Route101 and Sabio Group.
Irish Revenue Commissioners recently adopted applications including
Softworks Workforce Management in 2021, Sabio Virtual Assistant in 2021 and Microsoft Azure Cloud Services in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Irish Revenue Commissioners’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Irish Revenue Commissioners’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Irish Revenue Commissioners technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.