List of ActionIQ Customer Experience Hub Customers
Palo Alto, 94304, CA,
United States
Since 2010, our global team of researchers has been studying ActionIQ Customer Experience Hub customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ActionIQ Customer Experience Hub for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ActionIQ Customer Experience Hub for Customer Experience include: Albertsons Companies, a United States based Retail organisation with 108300 employees and revenues of $80.39 billion, Atlassian United States, a United States based Professional Services organisation with 5800 employees and revenues of $2.18 billion, Jackson Hewitt, a United States based Banking and Financial Services organisation with 7000 employees and revenues of $1.50 billion, The Washington Post, a United States based Media organisation with 2500 employees and revenues of $620.0 million and many others.
Contact us if you need a completed and verified list of companies using ActionIQ Customer Experience Hub, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Albertsons Companies | Retail | 108300 | $80.4B | United States | Uniphore | ActionIQ Customer Experience Hub | Customer Experience | 2020 | Merkle |
In 2020, Albertsons Companies deployed ActionIQ Customer Experience Hub, a Customer Data Platform, to unify loyalty, transaction and behavioral data and enable omnichannel personalization. The implementation was delivered in partnership with Merkle and positioned ActionIQ Customer Experience Hub as the central profile and orchestration layer for campaign execution across core marketing channels.
The deployment emphasized CDP capabilities within ActionIQ Customer Experience Hub, including profile unification through identity resolution, centralized profiling for segmentation, and journey orchestration for automated workflows. Functional modules implemented included unified customer profiles, a segmentation engine to drive audience construction, and journey orchestration to automate cart abandonment and loyalty-driven campaign flows across channels.
Integrations focused on ingesting loyalty program feeds, point of sale transaction streams, and behavioral event data to create a single customer view used by email, push and paid media channels. Operational scope targeted marketing and loyalty operations, supporting omnichannel campaign execution, automated cart-abandonment sequences, and loyalty redemption promotions across digital touchpoints.
Governance and workflow changes centered on centralized audience governance and campaign orchestration practices managed through ActionIQ Customer Experience Hub with Merkle support. Outcomes reported by the customer included approximately 30% weekly click rates and 37% weekly redemption rates for loyalty-driven campaigns, reflecting the operational impact of unified profiles and automated orchestration.
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Atlassian United States | Professional Services | 5800 | $2.2B | United States | Uniphore | ActionIQ Customer Experience Hub | Customer Experience | 2022 | n/a |
In 2022 Atlassian connected large-scale Databricks customer data to ActionIQ Customer Experience Hub, implementing a Customer Experience Hub configuration that emphasized direct data-warehouse activation and faster audience-to-campaign workflows. The ActionIQ Customer Experience Hub deployment was positioned as a composable CX Hub overlaying Atlassian’s Databricks data assets to accelerate audience creation and activation for customer lifecycle programs.
Module usage is inferred to include warehouse-native CDP and Audience capabilities plus journey orchestration, aligned with ActionIQ’s architecture for audience modeling, segmentation, and orchestration from within the data warehouse. Implementation narratives indicate configuration of warehouse-native audience definitions, event and attribute ingestion from Databricks, and orchestration logic to move audiences into campaign activation paths.
Integrations centered on a direct integration with Databricks to leverage centralized customer data for real time audience generation and downstream activation, with operational coverage focused on marketing, growth, and lifecycle campaign teams. The implementation linked audience definitions to campaign workflows to reduce handoffs between analytics and campaign production, instrumenting audience exports and activation channels from the warehouse layer.
Governance and process changes included centralizing audience definitions within the ActionIQ Customer Experience Hub and formalizing audience-to-campaign handoff processes to streamline production. Reported outcomes from the deployment include a 71% increase in customer conversion rates and a 65% reduction in campaign production time, reflecting faster audience creation and activation enabled by the warehouse-native architecture.
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Jackson Hewitt | Banking and Financial Services | 7000 | $1.5B | United States | Uniphore | ActionIQ Customer Experience Hub | Customer Experience | 2022 | n/a |
In 2022 Jackson Hewitt implemented ActionIQ Customer Experience Hub as its Customer Experience Hub to centralize customer intelligence and scale customer experience initiatives across marketing and service channels. The selection was positioned to increase market share and customer lifetime value, with marketing leadership citing the platform as central to building greater customer centricity across the organization.
The ActionIQ Customer Experience Hub deployment focused on CDP powered profile unification and orchestration capabilities, configured to create a 360 degree view of the customer and to convert anonymous prospects into known customers. Functional capabilities implemented included real time audience identification and activation, hyper segmentation for personalized campaigns, and journey orchestration to optimize scalable omnichannel customer journeys.
Integration architecture for the deployment explicitly incorporated Neustar identity resolution to enrich profiles and resolve unknown web traffic, enabling profile enrichment upstream of the CDP and downstream activation across channels. The joint ActionIQ Neustar solution was implemented to feed unified customer profiles into orchestration workflows, supporting marketing automation, digital engagement, and customer acquisition use cases.
Governance and rollout were led by integrated marketing and creative leadership, aligning cross functional teams to a centralized customer profile and orchestration layer that spans Jackson Hewitt brand touchpoints and the companys nearly 6,000 locations. Jackson Hewitt stated the implementation will improve organizational intelligence and agility and enable superior customer experiences that support long term revenue and growth.
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Media | 2500 | $620M | United States | Uniphore | ActionIQ Customer Experience Hub | Customer Experience | 2021 | n/a |
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