Merkle
7001 Columbia Gateway Drive,
Columbia, 21046, MD,
United States
Columbia, 21046, MD,
United States
1 443-542-4000
Professional Services
Merkle
List of Software Implementations where Merkle is Reseller or System Integrator
Merkle, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Merkle collaboration with software players such as Uniphore, Salesforce and Pacvue empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Merkle is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Merkle | Uniphore | ActionIQ Customer Experience Hub | Customer Experience | CRM |
| Merkle | Salesforce | Salesforce Loyalty Management | Customer Loyalty | CRM |
| Merkle | Pacvue | Pacvue Commerce | eCommerce | eCommerce |
List of Software Implementations where Merkle is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Albertsons | Retail | 280000 | $80.4B | United States | Uniphore | ActionIQ Customer Experience Hub | Customer Experience | 2020 |
In 2020, Albertsons Companies deployed ActionIQ Customer Experience Hub, a Customer Data Platform, to unify loyalty, transaction and behavioral data and enable omnichannel personalization. The implementation was delivered in partnership with Merkle and positioned ActionIQ Customer Experience Hub as the central profile and orchestration layer for campaign execution across core marketing channels.
The deployment emphasized CDP capabilities within ActionIQ Customer Experience Hub, including profile unification through identity resolution, centralized profiling for segmentation, and journey orchestration for automated workflows. Functional modules implemented included unified customer profiles, a segmentation engine to drive audience construction, and journey orchestration to automate cart abandonment and loyalty-driven campaign flows across channels.
Integrations focused on ingesting loyalty program feeds, point of sale transaction streams, and behavioral event data to create a single customer view used by email, push and paid media channels. Operational scope targeted marketing and loyalty operations, supporting omnichannel campaign execution, automated cart-abandonment sequences, and loyalty redemption promotions across digital touchpoints.
Governance and workflow changes centered on centralized audience governance and campaign orchestration practices managed through ActionIQ Customer Experience Hub with Merkle support. Outcomes reported by the customer included approximately 30% weekly click rates and 37% weekly redemption rates for loyalty-driven campaigns, reflecting the operational impact of unified profiles and automated orchestration.
|
 |
Build-A-Bear Workshop | Retail | 5100 | $496M | United States | Salesforce | Salesforce Service Cloud | Customer Support | 2023 |
In 2023, Build-A-Bear Workshop implemented Salesforce Service Cloud for Customer Support, aligning the customer service platform with a wider loyalty and omni-channel program. The deployment was executed in partnership with Merkle and coordinated alongside the companys Salesforce Loyalty Management initiative to unify guest experiences across retail and digital touchpoints.
Salesforce Service Cloud was configured to centralize guest interactions and support functions, using standard Customer Support capabilities such as case management, omnichannel routing, a service console, and knowledge management to streamline resolution workflows. The implementation emphasized surfacing unified guest profiles, including loyalty balances and entitlement information, to agents and self-service channels, and incorporated automation to reduce manual case handling and accelerate responses.
The Service Cloud implementation integrated with Salesforce Loyalty Management, Commerce Cloud, Marketing Cloud, and Build-A-Bears data warehouse to ensure consistent identity, transaction, and rewards data across systems. Operational scope included nearly 500 interactive brick and mortar locations and multiple e-commerce experiences on buildabear.com, supporting CRM, loyalty, digital merchandising, and store operations teams across guest service and fulfillment workflows.
Governance followed a phased rollout led by CRM and loyalty stakeholders with Merkle providing implementation services, aligning daily transaction processing and reward delivery between Loyalty Management and Service Cloud. As part of the broader program Build-A-Bear converted over 20 million loyalty records to the new platform, automated promotional and reward processes, and reduced manual work, and the loyalty implementation was noted as one of the first five retail deployments and the largest retail implementation to date.
|
|
|
Build-A-Bear Workshop | Retail | 5100 | $496M | United States | Salesforce | Salesforce Commerce Cloud | eCommerce | 2023 |
In 2023 Build-A-Bear Workshop implemented Salesforce Commerce Cloud to consolidate and modernize its eCommerce experiences. The Salesforce Commerce Cloud deployment was positioned to support the company’s online storefront and configurators including the Bear-Builder, the Bear Builder 3D Workshop, and the age-gated Bear Cave, aligning catalog, checkout flows, and customer account experiences under a single commerce platform.
The Commerce Cloud rollout was executed alongside a Salesforce Loyalty Management program implemented by Merkle, using a phased approach to instrument transaction processing, points calculation, and daily rewards fulfillment. Merkle integrated Commerce Cloud with Salesforce Loyalty Management, Marketing Cloud, Service Cloud, and the enterprise data warehouse to deliver cross-channel loyalty visibility, enabling guests to see points across touchpoints, redeem rewards earlier, and access a new online account experience. The project converted over 20 million loyalty records into the Loyalty Management solution and automated promotional and reward processes, reducing manual work, and was noted as one of the first five retailers and the largest retail implementation of Salesforce Loyalty Management to date.
|
|
|
|
Retail | 5100 | $496M | United States | Salesforce | Salesforce Marketing Cloud | Marketing Automation | 2023 |
|
|
|
|
Retail | 5100 | $496M | United States | Salesforce | Salesforce Loyalty Management | Customer Loyalty | 2023 |
|
|
|
|
Communications | 3467 | $13.7B | United Kingdom | Pacvue | Pacvue Commerce | eCommerce | 2024 |
|
Showing 1 to 6 of 6 entries
IT Decision Makers and Key Stakeholders at Merkle
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Director, Digital Marketing | Director | Marketing | |
|
|
|
Associate Director, Digital Marketing | Director | Marketing | |
|
|
|
Director, Digital Marketing Strategy | Director | Marketing | |
|
|
|
Global SVP of Business Development | VP | Finance | |
|
|
|
Senior Vice President, Sales and Account Management | VP | Sales | |
|
|
|
Vice President, Sales & Marketing | VP | Marketing | |
|
|
|
Chief Operating Officer | CXO | Finance | |
|
|
|
VP Operations | VP | Operations | |
|
|
|
President & CEO | CXO | Finance | |
|
|
|
Senior Director, Sales Operations | Director | Sales | |
|
|
|
VP, HR Business Partner | VP | HR | |
|
|
|
Executive Vice President and Chief People Officer | CXO | HR | |
|
|
|
VP Business Development | VP | Sales | |
|
|
|
Chief Technology Officer | CXO | IT | |
|
|
|
Global Chief Information Officer | CXO | IT | |
|
|
|
Senior Director, Data & Analytics | Director | IT | |
|
|
|
Senior Data Scientist | Manager | IT | |
|
|
|
VP Controller - Merkle US Group and CXM | VP | Customer Service | |
|
|
|
Director, Finance | Director | Finance | |
|
|
|
SVP, Finance & Operations - Americas | VP | Finance | |
|
|
|
Director, Global ERP Programs | Director | IT | |
|
|
|
SVP - Head of Data Platforms | VP | IT | |
|
|
|
Global Chief Technology Officer | CXO | IT | |
|
|
|
Director, Architect - Data Management/Technology | Director | IT | |
|
|
|
Chief Technology Officer, Americas | CXO | IT | |
|
|
|
Vice President - Database Architecture | VP | IT | |
|
|
|
Sr. Director, Data Platforms Engineering | Director | IT | |
|
|
|
Director, Infrastructure Managed Services | Director | IT | |
|
|
|
Lead Database Architect | Manager | IT | |
|
|
|
EVP, Head of Data and Technology, Americas | VP | IT | |
|
Buyer Intent: Companies Evaluating Merkle Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Merkle software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
Merkle System Integrator / VAR Profile
Merkle is a system integrator and technology consulting firm headquartered in Columbia, United States, with approximately 16000 employees and annual revenues of $2.2B.
Merkle implements and supports enterprise applications across markets such as CRM and eCommerce.
APPS RUN THE WORLD tracks 6 verified Merkle software implementations across industries and regions, including: Albertsons where Merkle implemented ActionIQ Customer Experience Hub, Build-A-Bear Workshop where Merkle implemented Salesforce Service Cloud, and Build-A-Bear Workshop where Merkle implemented Salesforce Commerce Cloud.
Merkle has a strategic VAR/SI partnership with Uniphore, Salesforce and Pacvue, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Merkle partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete Merkle dataset, verified system implementations, and related deployment insights.