List of AddACCION Customer Service Customers
Mexico City, 11300,
Mexico
Since 2010, our global team of researchers has been studying AddACCION Customer Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased AddACCION Customer Service for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using AddACCION Customer Service for Customer Support include: Banorte, a Mexico based Banking and Financial Services organisation with 33372 employees and revenues of $10.31 billion, Banco Galicia Argentina, a Argentina based Banking and Financial Services organisation with 5700 employees and revenues of $2.90 billion, Banco Internacional del Peru, a Peru based Banking and Financial Services organisation with 6328 employees and revenues of $1.68 billion and many others.
Contact us if you need a completed and verified list of companies using AddACCION Customer Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The AddACCION Customer Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Banco Galicia Argentina | Banking and Financial Services | 5700 | $2.9B | Argentina | AddACCION | AddACCION Customer Service | Customer Support | 2023 | n/a | In 2023, Banco Galicia Argentina implemented AddACCION Customer Service, a CRM / Omnichannel / Case Management application, to create a single 360° view for front-office customer service and to centralize ticket and case management across its Argentina operations. Banco Galicia Argentina used AddACCION Customer Service to target improvements in response times and customer satisfaction for retail banking customer interactions. The implementation configured core Customer Service and CRM capabilities with omnichannel case handling, a unified customer profile for agents, case lifecycle management, automated routing and SLA tracking, and agent workspace functionality. These functional modules were aligned to standard case management workflows and service level orchestration typical for CRM / Omnichannel / Case Management deployments, enabling consolidated ticketing, queue prioritization, and contextual customer histories at the point of engagement. Operational coverage focused on front-office customer service teams within Argentina, with governance changes to centralize case ownership and to formalize escalation and resolution workflows. Rollout emphasized operational readiness for contact center staff and process adaptation for case routing and service level monitoring, while the vendor profile indicates AddACCION has experience with financial institutions in the region. | |
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Banco Internacional del Peru | Banking and Financial Services | 6328 | $1.7B | Peru | AddACCION | AddACCION Customer Service | Customer Support | 2022 | n/a | In 2022, Banco Internacional del Peru implemented AddACCION Customer Service to centralize omnichannel interactions and case management for retail banking customer service and digital channels in Peru. The AddACCION Customer Service deployment aligned with the Customer Service / Omnichannel category and targeted consolidation of inbound digital and voice touchpoints to improve case resolution workflows. The implementation emphasized unified case lifecycle management, interaction logging, and queue based routing consistent with AddACCION Customer Service capabilities. Configuration work focused on channel agnostic case creation, agent workspace configuration for retail banking agents, and automated assignment rules to route cases to appropriate teams. The platform usage implied orchestration of asynchronous messaging, task handoffs, and service level tracking common to the Customer Service / Omnichannel category. Operational scope covered retail customer service and digital channels within Peru, with rollout governance centered on centralized case ownership and process changes to standardize handling across channels. Specific integrations were not disclosed, so system level connections to core banking or CRM systems are not reported. The initiative aimed to reduce handling time and improve customer experience, consistent with the stated objectives for AddACCION Customer Service. | |
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Banorte | Banking and Financial Services | 33372 | $10.3B | Mexico | AddACCION | AddACCION Customer Service | Customer Support | 2022 | n/a | In 2022, Banorte implemented AddACCION Customer Service to unify channels and streamline case and contact-center workflows for its customer service and sales support teams, aligning with the Customer Service/CRM category. The engagement focused on consolidating inbound channels and standardizing case lifecycle management to support faster resolution and improved Net Promoter Score objectives for the bank in Mexico. The AddACCION Customer Service deployment emphasized core Customer Service/CRM capabilities, including centralized case management, omnichannel routing for voice and digital channels, agent workflow automation, and a unified contact record to support both service and sales inquiries. Configuration work inferred from the vendor profile included SLA orchestration, role-based agent queues, knowledge management for agent assistance, and templated response workflows to reduce handling variation. Operational coverage targeted Banorte contact-center operations and associated sales support functions in Mexico, with the platform serving as the primary case orchestration layer between digital channels and voice support. Integration scope is described in vendor materials as focusing on contact and case synchronization, telephony and digital channel routing, and orchestration of contact-center workflows, enabling unified ticketing and agent desktop consolidation without specifying named upstream systems. Governance and rollout emphasized centralized process standardization and service-level rule definition, with phased adoption across contact-center teams and configuration-driven escalation policies to enforce resolution targets. The implementation narrative centers on AddACCION Customer Service as the bank’s Customer Service/CRM application for case and contact-center automation, designed to standardize workflows and support faster customer resolution and better NPS outcomes. |
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