List of AddACCION Surverys Customers
Mexico City, 11300,
Mexico
Since 2010, our global team of researchers has been studying AddACCION Surverys customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased AddACCION Surverys for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using AddACCION Surverys for Survey and Questionnaire include: Banorte, a Mexico based Banking and Financial Services organisation with 33372 employees and revenues of $10.31 billion, Banco Internacional del Peru, a Peru based Banking and Financial Services organisation with 6328 employees and revenues of $1.68 billion, Banco Atlantida Honduras, a Honduras based Banking and Financial Services organisation with 5600 employees and revenues of $500.0 million and many others.
Contact us if you need a completed and verified list of companies using AddACCION Surverys, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The AddACCION Surverys customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Banco Atlantida Honduras | Banking and Financial Services | 5600 | $500M | Honduras | AddACCION | AddACCION Surverys | Survey and Questionnaire | 2019 | n/a | In 2019, Banco Atlantida Honduras implemented AddACCION Surverys as part of a CRM/BPM deployment focused on banking customer service and operations. Banco Atlantida Honduras appears in AddACCION references for Latin America, linking the AddACCION Surverys application to its retail banking service channels. The AddACCION Surverys implementation emphasized survey and NPS measurement capabilities, configured to capture omnichannel customer feedback and to feed structured feedback into case workflows. Functional modules applied included survey orchestration, automated survey triggers tied to service events, feedback capture forms, and reporting dashboards native to AddACCION Surverys and its CRM/BPM feature set. Operationally the deployment was scoped to customer service and operations functions within Banco Atlantida Honduras retail banking, with survey outputs mapped to service workflows to enable follow up and routing. Integrations were oriented around synchronizing feedback artifacts with customer service records and operational queues to support case escalation and agent response processes. Governance covered role based access for service agents and managers, scheduled survey cadences and reporting governance to surface NPS trends and customer feedback to operational leadership. The narrative centers on AddACCION Surverys in the CRM/BPM Apps Category, linking application configuration and workflow orchestration to banking customer service and operations at Banco Atlantida Honduras. | |
 |
Banco Internacional del Peru | Banking and Financial Services | 6328 | $1.7B | Peru | AddACCION | AddACCION Surverys | Survey and Questionnaire | 2020 | n/a | In 2020, Banco Internacional del Peru implemented AddACCION Surverys, deploying AddACCION Surverys to support customer feedback capture across its retail banking operations. The implementation aligns with the Apps Category . The deployment was positioned to instrument Net Promoter Score and structured survey feedback across customer service, sales, and collections processes, reflecting AddACCION's positioning with other Latin American banks. AddACCION Surverys was configured to run multi-channel survey campaigns, calculate NPS, and produce structured response data for operational follow up. Functional capabilities implemented included survey orchestration, NPS calculation and reporting, response tagging for issue categorization, and automated triggers to generate follow-up actions within operational workflows. The solution integrated with the bank's CRM and BPM systems to associate survey responses with client records and to route cases into customer service and collections queues. Governance focused on centralized cadence and response handling policies, with a phased rollout across service, sales, and collections teams in Peru, and operational controls to ensure survey-to-action workflows were auditable and attached to business process owners. | |
 |
Banorte | Banking and Financial Services | 33372 | $10.3B | Mexico | AddACCION | AddACCION Surverys | Survey and Questionnaire | 2022 | n/a | In 2022 Banorte implemented AddACCION Surverys to centralize customer service operations for its Banorte Pensiones business unit in Mexico. AddACCION Surverys was deployed as part of a unified CRM and BPM platform to consolidate case intake, interaction history, and post‑interaction feedback workflows across pension customer service channels. The implementation configured CRM and BPM capabilities alongside survey orchestration and NPS measurement to close the feedback loop. Functional modules implemented included case management, workflow orchestration for contact center queues, automated survey dispatch tied to service events, and native NPS/CSAT survey collection and reporting, enabling standardized service workflows and feedback capture. Operational coverage focused on Banorte Pensiones customer service and contact center operations in Mexico, with platform governance centered on centralized process definitions and service level routing rules. The rollout aligned customer service agents, quality teams, and feedback analysts to a single platform, simplifying governance of survey cadence, response handling, and escalation workflows. The vendor case study reports reduced call and wait times and improvements in NPS and CSAT following the AddACCION Surverys deployment, reflecting improved feedback capture and customer service orchestration for Banorte Pensiones. |
Buyer Intent: Companies Evaluating AddACCION Surverys
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||