List of Agile CRM Service Customers
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Since 2010, our global team of researchers has been studying Agile CRM Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Agile CRM Service for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Agile CRM Service for Customer Support include: PromptCloud, a United States based Professional Services organisation with 105 employees and revenues of $15.0 million, ClicData, a France based Professional Services organisation with 40 employees and revenues of $4.0 million, Career Strategies Group, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Agile CRM Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Agile CRM Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Career Strategies Group | Professional Services | 10 | $1M | United States | Agile CRM | Agile CRM Service | Customer Support | 2017 | n/a | In 2017 Career Strategies Group implemented Agile CRM Service to automate applicant responses and streamline client communications, deploying the solution as a Service/Helpdesk platform to support applicant intake and one-to-one client support. The implementation is centered on automated welcome letters, eligibility web-forms and triggered workflows for applicant screening, which the case study documents as the core Service/Helpdesk automation patterns used. Configuration emphasized form-to-workflow orchestration, template-driven communications and rules-based follow-up workflows, with Agile CRM Service configured to generate automated welcome letters and to trigger screening sequences from web-form submissions. The implementation included eligibility web-forms that feed directly into the Agile CRM Service workflow engine, enabling automated applicant responses and staged follow-up actions for screening and qualification. Operational coverage was across the company U.S. operations and focused on applicant intake and client support functions, aligning recruitment and service response workflows within the Agile CRM Service environment. Governance centered on standardized screening triggers and follow-up playbooks to ensure consistent applicant handling and to enable more personal one-to-one client engagement by small support teams. The case study explicitly reports reduced response times and an increase in personalized client support as outcomes of the Agile CRM Service deployment, driven by automated welcome letters and triggered applicant screening workflows. The implementation narrative describes a compact, workflow-first Service/Helpdesk deployment tailored to a small professional services firm, with emphasis on automation of inbound web-forms and sequenced communications. | |
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ClicData | Professional Services | 40 | $4M | France | Agile CRM | Agile CRM Service | Customer Support | 2016 | n/a | In 2016, ClicData implemented Agile CRM Service to centralize prospect tracking and automate campaign-driven customer interactions in its France operations. Apps Category: The deployment of Agile CRM Service focused on centralized prospect tracking, automated campaigns, and canned responses, using automated response templates and campaign orchestration to drive consistent engagement. Configuration emphasized contact and lead record consolidation, campaign scheduling and sequencing, and templated helpdesk responses to accelerate outbound and inbound follow up. Operationally the implementation covered sales, marketing and customer support workflows at ClicData, with rollout activities that standardized lead follow up procedures and embedded campaign automation into daily prospect engagement. The use of Agile CRM Service for centralized customer communications created a single source for prospect status and response history, supporting cross team visibility and routine canned reply usage. The case study expressly credits the Agile CRM Service implementation with a 90% increase in lead follow up and a 30% increase in sales conversion within ClicDatas France operations, outcomes attributed to centralized prospect tracking, automated campaigns and canned responses. Agile CRM Service is presented as the application central to those improvements, with configuration and process changes aligned to accelerated follow up and higher conversion rates. | |
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PromptCloud | Professional Services | 105 | $15M | United States | Agile CRM | Agile CRM Service | Customer Support | 2016 | n/a | In 2016, PromptCloud implemented Agile CRM Service to centralize customer records, synchronize sales and marketing activity, and shorten the sales cycle. The implementation targeted the Apps Category . The rollout originated from PromptCloud's Bangalore headquarters and focused on centralizing interaction histories for both sales and marketing teams. Agile CRM Service was configured to provide centralized customer records, contact management, automated task rules, and service workflow automation. Configuration emphasized automated task creation and assignment, standardized interaction histories, and templated follow up sequences to reduce manual handoffs and improve response consistency. Operationally the deployment supported sales and marketing functions, aligning lead qualification workflows with support follow up through a single customer record. Synchronization relied on consolidating records and routing tasks within Agile CRM Service to ensure consistent handoffs between teams and a unified view of customer interactions. Governance established CRM administration controls, standardized record ownership rules, and escalation workflows to maintain data hygiene and enforce process compliance. The case study cites a shortened sales cycle and increased team productivity as outcomes from centralizing customer interactions and automating routine tasks with Agile CRM Service. |
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