List of Airship Feedback Customers
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United States
Since 2010, our global team of researchers has been studying Airship Feedback customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Airship Feedback for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Airship Feedback for Customer Experience include: Orange France, a France based Communications organisation with 137000 employees and revenues of $51.20 billion, Caesars Entertainment, a United States based Leisure and Hospitality organisation with 50000 employees and revenues of $11.25 billion, CIMB Singapore, a Singapore based Banking and Financial Services organisation with 670 employees and revenues of $75.0 million and many others.
Contact us if you need a completed and verified list of companies using Airship Feedback, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Airship Feedback customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Caesars Entertainment | Leisure and Hospitality | 50000 | $11.2B | United States | Airship | Airship Feedback | Customer Experience | 2022 | n/a |
In 2022, Caesars Entertainment implemented Airship Feedback as part of an Airship deployment to enhance guest engagement across its casino and hospitality mobile app ecosystem in the United States. Apps Category:
The deployment leveraged Airship push, in-app automation and message center capabilities to orchestrate offers and retention campaigns, implementing messaging automation, push notifications, in-app messaging and message center workflows. Airship Feedback is identified as the application implemented, while direct use of Airship Feedback surveys is not explicitly documented in the case materials and is inferred from Airship hospitality feedback integration documentation. The configuration emphasis was on channel orchestration and in-app automation to support guest lifecycle messaging.
Operational coverage was the United States, focused on Caesars mobile apps and business functions including guest engagement, offers, retention and app-store reputation management. Governance and rollout details in the source are limited, the case study indicates campaign orchestration and message sequencing through in-app automation and message center workflows across guest segments. Outcomes cited in the case study include a reported 3.5x retention lift and a 120% boost in app-store rating attributed to the Airship messaging and in-app automation work.
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CIMB Singapore | Banking and Financial Services | 670 | $75M | Singapore | Airship | Airship Feedback | Customer Experience | 2023 | n/a |
In 2023, CIMB Singapore implemented Airship Feedback. Airship Feedback was embedded into the CIMB Clicks digital banking app to power in-app experiences, messaging and customer feedback collection, with the Apps Category .
The implementation configured Airship Feedback Surveys and in-app messaging capabilities to capture customer feedback and drive contextual engagement. Functional modules centered on survey orchestration, message targeting and delivery, and engagement flow configuration within the mobile application.
Integrations focused on embedding Airship Feedback into the CIMB Clicks mobile app event stream and routing survey results into product decision workflows. Operational scope covered digital banking product and customer experience teams operating in Singapore, with feedback collection instrumented across the consumer mobile channel.
Governance and process changes used survey-derived insights to prioritize product decisions and adjust engagement workflows and app-store positioning. Outcomes explicitly reported included a 162% year over year increase in monthly active users and higher NPS and app-store ratings driven by feedback-informed product changes.
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Orange France | Communications | 137000 | $51.2B | France | Airship | Airship Feedback | Customer Experience | 2024 | n/a |
In 2024, Orange France deployed Airship Feedback to run no-code native in-app surveys across its consumer mobile applications in France. Airship Feedback, Apps Category , was configured to capture real-time customer satisfaction signals and centralize NPS feedback for product teams.
The implementation emphasized no-code survey authoring and native in-app presentation, using configurable targeting and sequencing to increase engagement without developer changes. Airship Feedback was set up to collect structured NPS responses and open-text feedback, and to present response aggregates and response-level detail through the application’s reporting interfaces.
Operational coverage focused on Orange France’s mobile apps and product organization in France, reducing developer involvement in survey deployment and iteration. The deployment produced an explicit 30x increase in survey responses and a reported plus 9 point NPS lift, enabling faster, data-driven optimizations of app experiences by product managers and UX teams.
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Buyer Intent: Companies Evaluating Airship Feedback
- Supercell, a United States based Leisure and Hospitality organization with 340 Employees
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