List of Akiva CRM Front End Customers
Campinas, 13097,
Brazil
Since 2010, our global team of researchers has been studying Akiva CRM Front End customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Akiva CRM Front End for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Akiva CRM Front End for CRM include: Emirates Brazil, a Brazil based Transportation organisation with 50 employees and revenues of $250.0 million, Privalia Brazil, a Brazil based Retail organisation with 450 employees and revenues of $245.0 million and many others.
Contact us if you need a completed and verified list of companies using Akiva CRM Front End, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Akiva CRM Front End customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Emirates Brazil | Transportation | 50 | $250M | Brazil | Akiva Software | Akiva CRM Front End | CRM | 2012 | n/a |
In 2012, Emirates Brazil deployed Akiva CRM Front End from Akiva Software to support its Brazil SAC contact operations. The implementation is categorized as Contact Center and was built on Akiva Software's XCall contact-center solution to handle inbound 0800 calls and web incident intake.
The deployment implemented core contact-center capabilities including call recording, CRM management, and web monitoring, with configuration focused on interaction logging, incident ticketing, and voice capture for compliance and service continuity. Akiva CRM Front End was used as the customer-facing interface for agents, consolidating telephony session data and web incident records into a unified CRM view.
Operationally the system was delivered in Brazil and operated via outsourcing partner Alert Brasil to provide 24x7 passenger service coverage, supporting the airline's regional customer service functions. Integrations were scoped around telephony call flows and web incident channels to ensure inbound 0800 calls and web-reported incidents were captured and routed through the Akiva CRM Front End.
Governance centered on outsourced operations and monitoring workflows managed by Alert Brasil, with process ownership for incident handling and call recording retention assigned to the Brazil SAC team. The implementation emphasis was on continuous operation and agent-facing CRM consolidation rather than on a broader enterprise application replacement.
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Privalia Brazil | Retail | 450 | $245M | Brazil | Akiva Software | Akiva CRM Front End | CRM | 2012 | n/a |
In 2012, Privalia Brazil implemented Akiva CRM Front End to support its internal call center SAC and improve telephone service for its membership base. The deployment used Akiva Software's XCall platform and added IVR, call recording, and managerial dashboards into the CRM and contact-center stack. Functional configuration included IVR flow design, session recording capture, and dashboarding for supervisor monitoring and reporting.
Integrations were focused on the CRM and contact-center stack, instrumenting call routing and supervisor interfaces across Privalia Brazil's SAC operations, with operational scope concentrated in Brazil and the customer service business function. Governance work emphasized contact-center process changes, including recording retention policies, escalation workflows, and dashboard-driven operational review cycles. The Akiva CRM Front End implementation was credited with measurable operational performance gains in Brazil. Apps Category:
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Buyer Intent: Companies Evaluating Akiva CRM Front End
- Magic EdTech India, a India based Professional Services organization with 1000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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