List of Alida Touchpoint Customers
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Since 2010, our global team of researchers has been studying Alida Touchpoint customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alida Touchpoint for Community Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alida Touchpoint for Community Management include: Outdoor Sportsman Group, a United States based Media organisation with 250 employees and revenues of $54.0 million, KCOM, a United Kingdom based Professional Services organisation with 30 employees and revenues of $4.0 million, PodPlays, a United States based Media organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Alida Touchpoint, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Alida Touchpoint customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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KCOM | Professional Services | 30 | $4M | United Kingdom | Alida | Alida Touchpoint | Community Management | 2017 | n/a |
In 2017, KCOM implemented Alida Touchpoint, Category . The deployment introduced Alida Touchpoint as a centralized feedback capture and case intake surface used by KCOM staff supporting national business customers.
Configuration work focused on survey and touchpoint templates, routing rules that channel feedback to the appropriate diagnostic teams, and role based access controls for service desk analysts. Alida Touchpoint was configured to support initial over the phone and remote diagnostic workflows, ticket creation and status updates, and structured customer communication threads to align with existing incident handling practices.
Operational scope covered the service desk function within KCOM, where analysts used Alida Touchpoint for workload prioritization and single point of contact responsibilities. Governance adjustments included documented escalation pathways for major service affecting faults, standardized case handover procedures, and use of Alida Touchpoint as the primary intake and feedback orchestration layer connecting customer reports to diagnostic teams.
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Outdoor Sportsman Group | Media | 250 | $54M | United States | Alida | Alida Touchpoint | Community Management | 2021 | n/a |
In 2021, Outdoor Sportsman Group implemented Alida Touchpoint in the "" Apps Category to extend real-time audience feedback capabilities across its Networks. The deployment complemented ongoing use of Alida Sparq, retaining the vendor's digital insights footprint while adding proactive touchpoint orchestration to capture viewer sentiment for hunting, fishing, shooting, adventure, and conservation programming.
The Alida Touchpoint implementation focused on channel-driven feedback collection and orchestrated engagement, configuring digital and social touchpoints to solicit and route viewer responses. Functional capabilities emphasized include real-time survey and short-form feedback capture, audience segmentation for targeted outreach, and closed-loop actioning workflows to surface insights to programming and audience teams.
Operational coverage centered on Outdoor Sportsman Group Networks and its audience insights, programming, editorial, and marketing functions, with rollout staged to meet viewers where they engage digitally. Governance shifted toward structured listening and response processes, aligning feedback intake with editorial decision workflows and audience engagement playbooks to ensure actionable insight handoffs.
The expanded use of Alida Touchpoint alongside Alida Sparq is positioned to drive informed actions and build customer trust by actively listening and responding to viewers, sustaining the company’s commitment to strengthening viewer relationships amid shifting preferences.
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PodPlays | Media | 10 | $1M | United States | Alida | Alida Touchpoint | Community Management | 2021 | n/a |
In 2021 PodPlays implemented Alida Touchpoint, a CXM & Insights Platform, to capture continuous and real-time listener feedback. The deployment focused on web and social channel instrumentation and activation of the Alida Touchpoint mobile application to gather in-the-moment insights into listener behaviours and preferences.
The Alida Touchpoint implementation leverages core CXM capabilities for mobile and digital feedback capture, micro survey delivery, preference data collection, and closed-loop feedback workflows to inform editorial and audience engagement decisions. Alida Touchpoint is used to surface qualitative and quantitative listener signals that can be actioned by product, content, and marketing teams.
Integrations are concentrated on PodPlays' website and social media channels to meet listeners where they are and to collect feedback through preferred digital touchpoints. Operational coverage includes the PodPlays CXM team coordinating with content creators and marketing to route listener inputs into content planning and messaging adjustments.
Governance is centered on continuous feedback loops run by the CXM team to translate real-time insights into editorial choices and partner-facing messaging, supporting PodPlays' stated aim to meet audience expectations. The partnership with Alida positions PodPlays to use real-time agility, create improved listener experiences and content, and add value to commercial partners.
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