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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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List of Alliance Business Suite Sales Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Infinity Comex Colombia Distribution 26 $2M Colombia Fenix Alliance Group Alliance Business Suite Sales Sales Automation 2022 n/a In 2022, Infinity Comex Colombia implemented Alliance Business Suite Sales to power its Infinity Comex eCommerce and omnichannel sales operations in Colombia and across the region. The deployment centers on the Alliance Business Suite Sales application and an Infinity Comex Engine built on top of the ABS to unify front-end commerce channels with back-office sales processes. The implementation leverages the ABS Sales CRM module to deliver sales automation, order management, and payments integration. Configuration work focused on sales process workflows, quote to order orchestration, and CRM-driven account and opportunity management, aligning the Alliance Business Suite Sales application with omnichannel commerce flows. Integrations were oriented around payment processing and order fulfillment signals, with the Alliance Business Suite Sales instance acting as the transactional hub for eCommerce order capture, payment authorization, and downstream order status updates across the region. Technical architecture emphasized a central ABS instance augmented by the Infinity Comex Engine to route orders and synchronize customer and order state between touchpoints. Operational coverage targeted commercial and order management functions within Infinity Comex Colombia, standardizing sales roles, approval workflows, and order exception handling through the ABS Sales CRM module. Governance and rollout prioritized phased onboarding of sales users and channel configurations to support omnichannel order routing, with system configuration documented to maintain consistent processes for order management and payments integration.
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