List of American Express Neo Platform Customers
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United States
Since 2010, our global team of researchers has been studying American Express Neo Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased American Express Neo Platform for Travel Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using American Express Neo Platform for Travel Management include: Federal Reserve Bank of San Francisco, a United States based Banking and Financial Services organisation with 2500 employees and revenues of $272.0 million, NexxtGen, a United States based Professional Services organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using American Express Neo Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The American Express Neo Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Federal Reserve Bank of San Francisco | Banking and Financial Services | 2500 | $272M | United States | American Express Global Business Travel | American Express Neo Platform | Travel Management | 2020 | n/a | In 2020 the Federal Reserve Bank of San Francisco implemented American Express Neo Platform as its Corporate Travel Management solution to support the Bank travel program and related procurement services. The American Express Neo Platform was deployed to provide centralized travel agency service and booking support under the Bank's travel program, aligning with the Financial Management team's operational responsibilities. Deployment focused on operationalizing travel booking workflows and supplier interactions, with configuration to support travel bookings and agency-serviced itineraries through American Express Neo Platform. The implementation operated alongside the Bank's SAP Ariba procurement environment and the Concur online booking tool, enabling the Financial Management team to provide agent-supported booking, traveler assistance, and administrative control without replacing named procurement systems. Operational coverage included the Financial Management and Procurement functions, supporting Bank travelers across the District and acting through Purchasing Specialist workflows. Functional responsibilities aligned to the Corporate Travel Management category encompassed traveler support, purchasing agent order placement for non-catalog requests, purchasing card administration, and vendor management activities. Governance and process changes centered on workflow ownership by the Financial Management group, with Purchasing Specialists tasked to troubleshoot supplier and accounting issues, participate in periodic Ariba maintenance, enter tiering risk assessment information, review exclusionary criteria for new suppliers, and help monitor completion of required vendor management tasks. The implementation also contributed to the Bank's System-wide Information Management Compliance efforts by embedding travel and vendor management activities into existing compliance and procurement procedures. | |
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NexxtGen | Professional Services | 50 | $5M | United States | American Express Global Business Travel | American Express Neo Platform | Travel Management | 2021 | n/a | In 2021, NexxtGen deployed American Express Neo Platform, Category: , to centralize corporate travel scheduling and booking for its 50 person professional services firm. The Travel and Reservation Coordinator used the American Express Neo Platform from July 2021 to July 2022 to manage air, hotel, rental car, and dining arrangements, handling travel that ranged from single night stays to month long trips for teams of six to twelve. The implementation centered on booking and itinerary management capabilities in the American Express Neo Platform, complemented by Microsoft Excel, Word, and PowerPoint for itinerary documentation and planning. Scheduling and review workflows emphasized time management and cost effectiveness, with the platform serving as the primary reservation engine for corporate travel bookings. Recording and communicating logistics was executed through operational handoffs into Salesforce and Google Drive, with itinerary records maintained in Google Drive and travel-related updates logged in Salesforce records. The coordinator operated in a remote model with end to end ownership of the booking lifecycle, providing traveler support on an as needed basis and updating travel records to reflect changes and approvals. Governance relied on a centralized single role for operational control of travel processes, with documented itineraries and Salesforce entries providing auditability and handoff points for sales and operations teams. The American Express Neo Platform functioned as the central booking and scheduling system for NexxtGen’s corporate travel function, integrated into existing productivity and CRM workflows. |
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