List of AppDirect Firstbase Customers
San Francisco, 94108, CA,
United States
Since 2010, our global team of researchers has been studying AppDirect Firstbase customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased AppDirect Firstbase for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using AppDirect Firstbase for IT Service Management include: New Relic, a United States based Professional Services organisation with 2663 employees and revenues of $926.0 million, Docebo, a Canada based Professional Services organisation with 991 employees and revenues of $217.0 million, Cresta, a United States based Professional Services organisation with 400 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using AppDirect Firstbase, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The AppDirect Firstbase customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Cresta | Professional Services | 400 | $50M | United States | AppDirect | AppDirect Firstbase | IT Service Management | 2023 | n/a | In 2023, Cresta implemented AppDirect Firstbase to centralize hardware procurement, shipping, and retrieval workflows across its global operations, Apps Category "". AppDirect Firstbase was positioned as the IT service management and asset lifecycle platform to support rapid headcount growth and streamline device lifecycle activities. The deployment configured Firstbase to provide self service device catalogs, zero touch provisioning, and automated offboarding, aligning catalog configuration, provisioning orchestration, and asset status tracking with standard IT asset lifecycle terminology. Configuration work included device ordering workflows, shipment orchestration, and retrieval scheduling tied to employee lifecycle events. The implementation integrated with Cresta's HRIS and device management tools, explicitly including Jamf and Microsoft Intune, to automate handoffs between HR and IT and to enforce provisioning and deprovisioning policies. Operational coverage spanned Cresta sites in the United States, India, Romania, and Germany, with IT procurement, desktop support, and HR processes brought into a coordinated workflow. Governance was oriented around centralized procurement policies and automated offboarding workflows, enabling IT and HR to share event triggers and approval states without manual ticket handoffs. The rollout aimed to reduce manual IT effort, and Cresta reported that the configuration saved hundreds of IT hours while supporting rapid hiring across the stated regions. | |
 |
Docebo | Professional Services | 991 | $217M | Canada | AppDirect | AppDirect Firstbase | IT Service Management | 2024 | n/a | In 2024, Docebo implemented AppDirect Firstbase, Apps Category . The deployment automated global onboarding, hardware procurement, and employee offboarding across its professional services organization. AppDirect Firstbase was deployed as an IT service and IT asset management solution, configured to support catalog-driven device provisioning, asset lifecycle tracking, shipping logistics, and zero touch provisioning workflows. The implementation included configuration of device provisioning rules, inventory reconciliation processes, and standardized device type and policy templates to reduce ad hoc procurement. AppDirect Firstbase is used to orchestrate hardware fulfillment and administrative workflows tied to new hire and termination events. Integrations were explicitly built to link AppDirect Firstbase with Docebo's HCM system and Okta, enabling automated account provisioning, device assignment, and deprovisioning driven by HR events and identity state. These integrations eliminated reliance on spreadsheets and enabled standardized provisioning across the US, Canada, UK, EU, and Australia. Operational coverage includes global logistics coordination and IT operations and security handoffs between HR, IT, and security teams. Governance changes accompanied the rollout, with standardized provisioning policies, centralized inventory visibility, and formalized offboarding workflows that tie device reclamation to identity deprovisioning. Rollout sequencing prioritized integration of HR triggers and Okta lifecycle events before broad hardware fulfillment, and operational ownership was placed with IT asset management and IT operations. The stated outcomes included elimination of spreadsheet-based processes, standardized provisioning, and improved device security. | |
 |
New Relic | Professional Services | 2663 | $926M | United States | AppDirect | AppDirect Firstbase | IT Service Management | 2023 | n/a | In 2023, New Relic implemented AppDirect Firstbase to replace manual imaging and regional vendor workflows with a zero touch global device lifecycle, Apps Category . The deployment centralized device lifecycle orchestration to manage roughly 4,000 corporate laptops and extended operational coverage to regions including Israel and the UK. AppDirect Firstbase was configured to deliver IT service and asset management and global logistics capabilities, automating provisioning, retrieval, inventory reconciliation, and audit ready disposals. Module usage emphasized ITSM style ticketing and asset tracking, logistics orchestration for cross border shipments, and process automation to standardize endpoint handoff and return workflows. The implementation integrated AppDirect Firstbase with Workday, Jamf, and Okta, aligning HR onboarding and offboarding events from Workday to automated device provisioning, leveraging Jamf for endpoint configuration and lifecycle updates, and using Okta for identity gating and access controls. Architecturally these integrations created event driven provisioning flows, device inventory synchronization, and centralized identity validated handover points. Governance and operational model moved to centralized lifecycle governance with standardized workflows and audit trails, reducing regional operational effort and IT headcount through automation. The program emphasized compliance and operational efficiency improvements and produced audit ready disposal processes and consolidated logistics oversight. |
Buyer Intent: Companies Evaluating AppDirect Firstbase
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||