List of Avaya OneCloud CPaaS Customers
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Since 2010, our global team of researchers has been studying Avaya OneCloud CPaaS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya OneCloud CPaaS for CPaaS (Communication Platform as a Service) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya OneCloud CPaaS for CPaaS (Communication Platform as a Service) include: Nebraska Medicine, a United States based Healthcare organisation with 10253 employees and revenues of $2.50 billion, Impower Solutions, a United States based Communications organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya OneCloud CPaaS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya OneCloud CPaaS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Impower Solutions | Communications | 10 | $1M | United States | Avaya | Avaya OneCloud CPaaS | CPaaS (Communication Platform as a Service) | 2019 | n/a |
In 2019, Impower Solutions deployed Avaya OneCloud CPaaS to text-enable landlines and power large-scale customer messaging across US retail and event customers. Avaya OneCloud CPaaS, categorized as CPaaS (Communication Platform as a Service), was used to support CRM and customer engagement workflows.
The implementation centered on CPaaS messaging APIs within Avaya OneCloud CPaaS, enabling programmable messaging flows and long code text enablement for landlines. The architecture used cloud-hosted messaging APIs to deliver scalable burst capacity for high-volume events, with configuration focused on message templates, delivery sequencing, and throughput controls.
Operational coverage targeted retail and event customers across the United States, including stadium and NFL use cases that required rapid scaling during peak events. The solution was integrated into CRM and customer engagement workflows to enable timed outreach, event-triggered communications, and unified customer messaging across channels.
The vendor case study reports that the deployment improved conversion rates and customer satisfaction and delivered high satisfaction scores for event deployments. Governance elements emphasized API access controls and messaging throughput policies to manage burst traffic and maintain deliverability.
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Nebraska Medicine | Healthcare | 10253 | $2.5B | United States | Avaya | Avaya OneCloud CPaaS | CPaaS (Communication Platform as a Service) | 2021 | n/a |
In 2021, Nebraska Medicine subscribed to Avaya OneCloud CPaaS to deploy a cloud conversational and triage solution for patient and employee communications during the COVID-19 pandemic. The Avaya OneCloud CPaaS implementation leveraged CPaaS (Communication Platform as a Service) capabilities to provision cloud conversational workflows, prioritized inbound call handling, and rapid capacity scaling of contact center resources.
The deployment configured conversational triage flows, automated call prioritization logic, and staff notification channels, and provisioned cloud-based agent endpoints to enable remote work. Avaya OneCloud CPaaS was used to route essential calls and staff notifications while centralizing patient and employee communications in a cloud communications layer.
Operational coverage focused on healthcare patient communications and internal staff communication workflows, affecting contact center operations and clinical coordination functions. The rollout reduced strain on agents and enabled approximately 90 percent of agents to work remotely while ensuring prioritized routing of critical calls and notifications.
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