List of BHMI Concourse Disputes Customers
Omaha, 68144, NE,
United States
Since 2010, our global team of researchers has been studying BHMI Concourse Disputes customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BHMI Concourse Disputes for Dispute Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BHMI Concourse Disputes for Dispute Management include: Early Warning, a United States based Professional Services organisation with 1350 employees and revenues of $300.0 million, Pulse - a Discover company, a United States based Non Profit organisation with 380 employees and revenues of $40.0 million, Payshop (Portugal), a Portugal based Banking and Financial Services organisation with 40 employees and revenues of $11.0 million and many others.
Contact us if you need a completed and verified list of companies using BHMI Concourse Disputes, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The BHMI Concourse Disputes customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Early Warning | Professional Services | 1350 | $300M | United States | BHMI | BHMI Concourse Disputes | Dispute Management | 2019 | n/a |
In 2019 Early Warning deployed BHMI Concourse Disputes to support disputes management for the Zelle Network, implementing a Dispute Management solution tailored for fast payments in the United States. The engagement targeted dispute and chargeback workflow requirements specific to the Zelle Network and sought to centralize operational control across participating institutions.
The BHMI Concourse Disputes implementation emphasized payments and finance back-office capabilities, with configuration focused on payment research, settlement and reconciliation modules and structured dispute and chargeback workflow processing. Functional workstreams included case lifecycle management, evidence collection, exception routing and adjudication workflows to align with the network’s settlement timelines.
Concourse was integrated with Zelle Network operational flows to ingest dispute events and to coordinate settlement adjustments and reconciliation activities across network participants. Operational coverage centered on payments and finance teams within Early Warning and extended to network-wide dispute coordination across participating financial institutions.
Rollout prioritized governance and process standardization, embedding workflow controls, audit trails and role-based decisioning to support dispute adjudication and settlement decision processes. The deployment aimed to simplify dispute handling and improve network-wide operational control.
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Payshop (Portugal) | Banking and Financial Services | 40 | $11M | Portugal | BHMI | BHMI Concourse Disputes | Dispute Management | 2024 | n/a |
In 2024 Payshop in Portugal expanded deployment of BHMI Concourse Disputes to manage back-office payments operations. BHMI Concourse Disputes is used as a Dispute Management application within the Concourse Financial Software Suite to centralize settlement, reconciliation and dispute workflows across retail and digital channels.
The implementation configured core capabilities for settlement processing, automated reconciliation routines and end to end dispute handling, including case intake, investigation routing and resolution tracking. The deployment enabled ISO 20022 support for SEPA transactions to standardize message formats for payments and to support improved cross-border processing.
Operational coverage explicitly targeted Payshop’s Portuguese retail footprint and digital channels, embedding the BHMI Concourse Disputes application into finance and payments operations. Integrations were oriented around payment routing and settlement flows, with the application acting as the central dispute ledger and reconciliation engine for channel-level transaction streams.
Governance and process changes focused on centralizing dispute handling and harmonizing reconciliation policies across sites, with role based workflows for finance and payments teams. The rollout delivered improved cross-border processing, enhanced scalability and operational efficiency as reported in the implementation notes.
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Pulse - a Discover company | Non Profit | 380 | $40M | United States | BHMI | BHMI Concourse Disputes | Dispute Management | 2020 | n/a |
In 2020, Pulse - a Discover company extended its use of BHMI’s Concourse, deploying BHMI Concourse Disputes alongside Concourse Extended Settlement and Concourse Fees & Commissions to support principal settlement across its U.S. debit and ATM network. The configuration targeted flexible settlement cadence and high-volume processing, with reported daily transaction volumes averaging approximately 13 million transactions daily.
BHMI Concourse Disputes was implemented to provide Dispute Management capabilities including dispute case intake, investigation workflow orchestration, evidence and document management, and regulatory reporting support. These dispute lifecycle capabilities were configured to link directly to settlement and fees modules, enabling automated case creation where settlement exceptions or fee disputes were detected.
Architecturally the deployment centralized settlement and dispute orchestration within Pulse’s U.S. network operations, supporting settlement operations, finance, risk, and compliance functions. Operational integrations emphasized transactional feeds from the debit and ATM switching environment and automated handoffs to internal settlement ledgers and fees engines, preserving audit trails and end-to-end case context between settlement, fees, and dispute records.
Governance changes focused on standardizing case routing, dispute adjudication workflows, and settlement cadence policies to align dispute resolution with principal settlement windows. The combined deployment of BHMI Concourse Disputes with Concourse Extended Settlement and Concourse Fees & Commissions provided an integrated Dispute Management and settlement framework to manage high transaction volumes and support regulatory compliance oversight.
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